Assured Pharmacy Reviews 

15,136
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers generally had an excellent experience with this company. Customers consistently praise the professional and efficient service, noting the thorough consultations and clear explanations provided. Many people highlight the helpful, knowledgeable, and supportive staff who ensure patient safety and offer ongoing guidance through emails and consultations. The overall process is often described as simple, easy, and reassuring, with many appreciating the personalized approach and quick responses. However, some customers also noted issues with order and delivery services, including parcels being sent to incorrect addresses, experiencing significant delays, or confusion with multiple deliveries for a single order.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service, highlighting helpful, professional, and attentive... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Order

Reviewers highlight ambiguous aspects of order, with some finding the ordering process simple, clear, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising the promptness and reliability... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Haven't felt hungry nor been looking for food, unfortunately, I'm in my 3rd week and am a little disappointed with my weight loss - I have lost some but not as much as I was hoping for - so far. One... See more

Rated 4 out of 5 stars

Daily supportive emails have been great. It’s only my first week so not much really to say. Felt a little boated and nauseated on days 2 and 3 but otherwise all ok. Too early to notice any weight los... See more

Rated 4 out of 5 stars

Very thorough introduction to this form of medication. Explained in detail the journey I would take with their support. Stressed there was always help available through customer services if the need... See more

Rated 4 out of 5 stars

A quick response when completing initial consultation, making getting an answer and medication as quick as you can supply the correct information. When I was then successful delivery was very quick a... See more


Company details

  1. Pharmacy

Information provided by various external sources

Assured Pharmacy is an online pharmacy and prescribing service based in the UK. We're fully regulated and committed to an amazing customer experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

15k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(15,136)

156 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The price was fantastic and cheaper…

The price was fantastic and cheaper than old provider, service and speed was brilliant , the consultation was good and they answered all my questions and then order came 2 days later on a day that suited me . Great provider and very informative

19 March 2026
Unprompted review
Rated 5 out of 5 stars

100% recommendation

I’ve been really impressed with the way I showed. Pharmacy has approached both the assessment and provision of medications. You do need to go through an assessment process and these are the regulation requirements, but it all happens smoothly. I’d be careful of going anywhere where this wasn’t undertaken us after all it’s all about being safe and keeping me healthy. I can only. recommend Assured pharmacy 100%.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery and delivered in the date…

Fast delivery and delivered in the date stated, video call was in time and very pleasant experience, I felt quite at ease as I was very nervous, but the lady made me at ease and explained and answer anything I needed to know, overall I've had an extremely excellent experience, keep up the good work thanks again

5 March 2026
Unprompted review
Rated 1 out of 5 stars

Still not received my order. Poor service

Received an email to do a review after ‘my first week of treatment’ however I have STILL not received my order. There are lots of reviews stating issues with delivery which I chose to ignore. Supposed to be delivered Friday, never came, apparently tried to deliver Sunday with no word of warning then sent back to the pharmacy. Had to wait another week for it to be redelivered. Definitely won’t be using this company again, there are many others to choose from so I’d steer clear of this one in future.

2 March 2026
Unprompted review
Rated 4 out of 5 stars

Starting my journey......

Very thorough introduction to this form of medication. Explained in detail the journey I would take with their support. Stressed there was always help available through customer services if the need arose.
I found the Pharmacist professional and helpful and knowledgeable giving me sufficient opportunity to ask questions.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Everything went smoothly and staff are very polite.
They explained how it works best with the right food and drinking water .
Also told me what not to eat and drink. A positive experience
Thank you.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

I am 71 and was very anxious

I am 71 and was very anxious. I was talked thru what happens how you’d expect to feel including being honest about side effects.i have been receiving emails which are reassuring.

8 March 2026
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company - avoid!
Ordered items from them. Paid additional for an early delivery. Absolutely nothing!!!!!
Emailed them 4 times without ANY response!
There are so many other companies selling cheaper and more reliable me so suggest avoiding these and buy elsewhere!

6 March 2026
Unprompted review
Rated 1 out of 5 stars

What a terrible company

What a terrible company. Ordered weight loss injections. I sent multiple emails with no reply and haven't being unable to reach anyone by phone. The order status is still in the processing. So I had to submit a dispute through my bank. Disgusting service!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

From the beginning of my journey I’ve…

From the beginning of my journey I’ve had regular updates via email also a FaceTime call off a lovely pharmacist explaining everything in excellent details about my journey would highly recommend this company

28 February 2026
Unprompted review
Rated 4 out of 5 stars

Haven't felt hungry nor been looking…

Haven't felt hungry nor been looking for food, unfortunately, I'm in my 3rd week and am a little disappointed with my weight loss - I have lost some but not as much as I was hoping for - so far. One more week and I should receive my second, higher dose, pen so am hoping my weight loss will step up a gear.

4 March 2026
Unprompted review

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