Assured Pharmacy Reviews 

15,136
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers generally had an excellent experience with this company. Customers consistently praise the professional and efficient service, noting the thorough consultations and clear explanations provided. Many people highlight the helpful, knowledgeable, and supportive staff who ensure patient safety and offer ongoing guidance through emails and consultations. The overall process is often described as simple, easy, and reassuring, with many appreciating the personalized approach and quick responses. However, some customers also noted issues with order and delivery services, including parcels being sent to incorrect addresses, experiencing significant delays, or confusion with multiple deliveries for a single order.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service, highlighting helpful, professional, and attentive... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Order

Reviewers highlight ambiguous aspects of order, with some finding the ordering process simple, clear, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising the promptness and reliability... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Haven't felt hungry nor been looking for food, unfortunately, I'm in my 3rd week and am a little disappointed with my weight loss - I have lost some but not as much as I was hoping for - so far. One... See more

Rated 4 out of 5 stars

Daily supportive emails have been great. It’s only my first week so not much really to say. Felt a little boated and nauseated on days 2 and 3 but otherwise all ok. Too early to notice any weight los... See more

Rated 4 out of 5 stars

Very thorough introduction to this form of medication. Explained in detail the journey I would take with their support. Stressed there was always help available through customer services if the need... See more

Rated 4 out of 5 stars

A quick response when completing initial consultation, making getting an answer and medication as quick as you can supply the correct information. When I was then successful delivery was very quick a... See more


Company details

  1. Pharmacy

Information provided by various external sources

Assured Pharmacy is an online pharmacy and prescribing service based in the UK. We're fully regulated and committed to an amazing customer experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

15k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(15,136)

156 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Happy customer

They provided with all the information and also maintained a contact to help me through the journey.
They shared tips to improve results.
I found them very helpful

27 February 2026
Unprompted review
Rated 5 out of 5 stars

First class safe and customer focussed…

First class safe and customer focussed service that gave reassurance as well as a good experience. I was very nervous about using weight-loss injections, particularly having heard horror stories about people getting them without the proper checks by qualified staff.

As a healtchare worker myself, I know how important it is for these medications and treatments to be prescribed only when strict safety assessments have been carried out by qualified healthcare professionals.

Not only was safety of the patient the primary factor throughout the process, I felt like an individual from start to finish. The qualified and professional pharmacist, asked lots of very relevant questions, listened to what I had to say, and really made sure that the injections were suitable for me. Nothing was rushed and they were very thorough.

I was able to ask questions, in fact, I was encouraged to do so.

When I booked my face-to-face online appointment, my phone wasn't able to take their incoming call, however, it wasn't an issue. The pharmacy team were more than happy to re-arrange so that I could use an alternative way to have a video call at a time that suited me.

The ongoing support is always there and that really matters - particularly when you feel certain that you're in safe hands. I would highly recommend Assured Pharmacy.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

A very good company

Even in the first week I feel great. I have have so much communication from Assured which does make you feel cared for in my journey to get to the goal I want to achieve.

28 February 2026
Unprompted review
Rated 1 out of 5 stars

I have already asked you to cancel my…

I have already asked you to cancel my subscription which you confirmed you did so why am I still getting emails? The reason for this is the delivery service, I was originally told it would be delivered on the Sunday, got a txt from DPD saying they couldn't deliver and would be next day. Next day got a txt from them saying a time it would be delivered and it had to be signed for, but I was at work. I phoned your company and asked for it to be left at my property as I have cameras for proof, you advised no as it was medication! I advised I have had from other companies before and this was never an issue! I asked for it to be cancelled and to refund me, again I was advised no! I then had to ask a neighbour if they would be in colliding day to accept this for me which thankfully they would! As I'm not going to have this hassle for delivery every month it has been cancelled.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

New customer

Very thorough, quick & easy ordering & delivery, loads of emails giving information and tips and reassuring you that if need be they are just a phone call away to help you

27 February 2026
Unprompted review
Rated 1 out of 5 stars

Well not getting off to a good start

Well not getting off to a good start. Told my order would be delivered 26/2 so took swapped my shift at work as someone needs to be there to receive delivery also paid for 24 hour delivery, checked DPD night before delivery and states a delay of 24 hours on this. Called customer service on DPD and getting cut off, online chat is useless as AI robot giving same reply repeatedly. Called Assure Pharmacy to advise cant be in as changed day off, can I refund whole order, told no. Asked can I refund the delivery charge, told no its not their fault it DPD. Back to square one! Customer service is unprofessional! Appalled!!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish the service was…

From start to finish the service was extremely professional and easy. For me I had the best deal also. My medication came packaged very well protected and cooled. I will definitely order again from Assured pharmacy. Thanks again to all staff. Keep it up

26 February 2026
Unprompted review

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