ASUS Reviews 2,823

Bought a new graphics card for my Asus motherboard which is also an Asus the 3060 model then I get a card saying download the latest drivers so I go there and then after inputting all sorts I get a message"Not supported with this device" so I try emailing them but then I have to give them the serial number so I typed that in from the box and then I get another message wrong serial number so now I can't even email them for support. Why not put a CD in the box or pendrive with drivers on save all this hassle. Not impressed cause this is a four hundred and 70 pound board.

My $1000 Chromebook did not even last me two years. I was perfect while it was working, suddenly it just stopped working. One of the main chips on the motherboard is fried. I am writing this review from my 15 HP that was put on the shelve for two years. Never an Asus.

Bought an A15 laptop and after 15 months the power button stopped working. From searching online this looks like a common problem and as it is just outside warranty, ASUS support didn't want to help without charging. Very unreliable kit and I won't be buying their laptops or other items again.

I got a vivobook go 15 in August 2025, by September I was already experiencing problems with the laptop freezing on the sign in page. Then in Jan 2026 the laptop was on charge (overnight!) then wouldnt turn on in the morning. The charging light was still displaying. I preformed a manual reset to which the charging light turned off as expected, but the laptop still wouldn't tur on, so plugged back in and left for three or more hours. The charging light still didnt turn on, so i complained and organsised a repair, which was an issue in itself. upon the return they said the laptop simply wasn't charged, which i reckon it had died in the two week it took for it to get to them. The laptop was definitely charged, I know as it was charged over night, then with two different chargers and multiple plug sockets trying to get it to work. So they didn't help at all, and i expect it to repeat the same issue as nothing was done to fix the actual issue.

Where to start???
(and where are the Negative stars? 1 Star is far too high)
Shortly after buying an ASSus Vivobook, the adapter failed (within a couple weeks). It took three days of convincing them that my warranty should cover this failure for this new purchase. MONTHS later they sent an apology for the frustration and time wasted with them. I told them if they cared for their customers they would not give false apologies but instead would offer compensation or reimbursement of upgrades or product (The way Dell has done for me in the past). They did not follow up.

THEN - and this the worst - ONE year old computer failed to charge when I was overseas working. I had to cancel my work (yes, it was expensive and frustrating) and flew home.

Back in Canada I spent 2 days repeating the problem to people. I told all of them I COULD NOT RETRIEVE INFORMATION OFF OF THE COMPUTER BECAUSE.... THE COMPUTER WOULD NOT CHARGE AND COULD NOT BE TURNED ON.... This was repeated specifically to two Asus employees when I spoke to them about sending in the computer for repair and I requested assurances my data was safe.

They said that even though they require the computer Data to be backed up, they understood i couldn't because of the issue. They said I would be informed if the data would need to be erased. (I said I would take the dead computer back and remove the hard drive myself if there was the possibility of loss. They said they would call).

They didn't.
They deleted everything. Then they ignored that THEIR REPRESENTATIVES TOLD ME THAT I WOULD BE INFORMED IF THE DRIVE WOULD BE AFFECTED. They 'Apologize'(a script) and inform me it was my fault for not reading the warning that information could be deleted.

I Informed them again of the situation with their representatives insuring my data was safe. I reminded them I could not backup the computer data because their computer failed. They continued the loop by placing the blame on me for the loss of my work, a folder of info that was to aid in a legal case, my children's pictures, etc etc etc...

And don't you hate when they put you on hold and you have to listen to that bullshit recording praising themselves for a great product and service?

I haven't even mentioned that one representative in the last problem claimed my warranty was out of date. It is valid for TWO MORE years. More lame apology scripts. Escalating it to the next level only made things worse because the "expert" failed to read any of the information on file and misunderstood the issue AND was only an expert in spouting off claims to protect Assus from liability... "We are soooo sorry... BUT it is your fault!"

And of course I haven't mentioned that as I caught on to the continued failed promises I began asking for follow up emails with problems. They were not followed through.

BUY ASSUS IF YOU WANT SCRIPTED RESPONSES AND LITTLE RESULTS AND LOADS OF FRUSTRATION!

ASSUS - "We are sorry to hear that you are having problems with your ____fill in customer's issue___. We understand that this issue with your ___fill in customer's issue___ is unfortunate and frustrating and will do everything to solve the problem. "

ME - "You, are so full of ___fill in derogatory reference to feces___."

I purchased an ROG Zephyrus G14 last Dec 20. After 2 weeks, I started hearing loud whirring, high pitched noise (Far from the usual). It was sent for repair for 2 weeks. A day after I received it, the in-built keyboard started malfunctioning. I thought it’d be an amazing gaming laptop, but the reliability sucks. Apart from it being brand new, yet immediately showed hardware issues, the laptop gets extremely hot (which was more than what I expected). If I would’ve known, I would honestly buy a macbook instead of this.

This laptop sucks it’s a waste of money it freezes randomly and I download Minecraft and it runs at 15 fps asus please stop making your laptops every one thinks there horrible

Very baddd serive very very bad i am in loss of 30000 rupees

Brought an Asus Tuf expensive laptop from Currys, for his 18th birthday for him to use at university.
Within 6 months the casing screws fell out. He couldn't return it immediately as he needed it for uni. When he came home in the summer we took it back to currys. It was literally 1 week out of warranty.
It was always getting dangerously hot & black screen. Mousepad stopped working. Then all the metal brackets inside all broke. & has completely stopped working.
Rang Asus for advice. Waited for ages for an answer. He asked for the serial number. I said hang on I will ring my son & get it. He replied 'if its longer than 2 minutes I won't wait, you will have to ring back.
He was extremely rude and aggressive. He instantly said its my sons fault for damaging it. I told him he uses a thick padded laptop bag & this fell apart Within months. He told me the fact the casing fell apart would never be covered by warranty anyway.
He said "well i will send you an email to send it for return." It was so expensive for the return. We said its not worth it.
He replied very loudly " you either send it or don't send it, its up to you "!

Never have i experienced such rude aggressive customer service.

NEVER EVER use this brand. Dreadful quality & non existent support

ASUS TUF F15 Gaming laptop: Horrible Heatsinks. Goes to 100 deg just being in the startscreen of low spec games.

I bought a Vivobook S15 directly from the Asus website.
A couple of days later, I received a notification that the laptop had been delivered. The courier company provided a photo of where the package was left. The photo was just a close-up of the box. It did not show anything else. That was beyond unhelpful as there was nothing I could use to locate the package. I called the courier and the driver came back a few hours a later. This was a bit frustrating but ultimately, I received my laptop.

Unfortunately, it came with a broken screen. Frustrating but these things happen. I called Asus the next days and arranged a return/full refund. I had to wait over 30 min to get connected to an agent. I found the waiting time to be too long but it seems to be the way it’s going at the moment. Anyway, the Customer Service Representative was pleasant and processed the RMA.
The laptop was sent back the following day. Asus confirmed the RMA will be processed within 5 working days.

I waited 10 days. I tried to contact Asus since I had not had any update and had not received my refund.
I then contacted my Credit Card to open a dispute.
Three months later, I’ve had zero communications with Asus. I was taking to my Credit Card Issue every two weeks or so. They explained to me that Asus claimed that I had damaged the laptop due to heavy use. This was infuriating. After more back & forth, Asus finally accepted the RMA.

I am not surprised to see one star rating for Asus Support. They are one of the worst one I have ever experienced.

I purchased a vivobook, and it has really helped with my work. Although it’s not the cheapest option, it’s affordable, so I may recommend ASUS laptops to my friends in the future

I bought an ASUS laptop with OLED display in the UK and after just 16 months of normal, careful use the screen stopped working which made the laptop basically a brick.
What makes this especially frustrating is that the laptop was just out of warranty. ASUS only provides a 1-year manufacturer warranty in the UK, while the exact same model comes with a 2-year warranty if purchased in Bulgaria (or most other EU countries) which made me feel completely penalised for buying in the UK.

When I started the repair process my laptop was sent to their service centre in Czechia. The repair quote was already high, but it got even more expensive because they only accept international bank transfer in EUR. I had to pay extra fees for the currency conversion and transfer, and there was no option to pay by debit/credit card.

The whole process has been slow, expensive, and felt very customer-unfriendly. For a premium brand that charges premium prices, the after-sales support is shockingly poor, especially when regional warranty differences disadvantage UK buyers so clearly.

I would strongly advise anyone in the UK thinking of buying an ASUS OLED laptop to reconsider. The hardware might be nice when it works, but the warranty and service experience is unacceptable.

Beware their Warranty as it basically does not exist. When you send your part in many people have found that they break it and accuse you of breaking it so it voids the warranty. Then they charge you nearly new price to repair the damage they caused.

i used to be a fan of Asus ROG models, but the 2024 model has left alot to be desired.
Filled with software bloat.
Bad heatsinks causing me to do warrenty within a year (going to google it is a known problem because they used cheap materials)
once this laptop is gone ill never buy asus again. Rip to what used to be a good compagny for gaming laptops. Razer and alienware are the only serious players

Purchased an ASUS Zenbook Duo via the ASUS eShop. Persistent hardware defect confirmed at BIOS level. One repair failed, refund refused. Case now with the European Consumer Centre.

ASUS is the worst company ever experienced; it has hampered life to the extent that it's just been a huge waste of time, money, and resources. My 1.5l have gone in vain. I had bought a gaming laptop model G64JU, thinking that my requirement would be fulfilled, but I must say its just the pathetic and worst ever company. They just blabber about the service quality and products, bu its just pathetic, and their service is poor, and after repeated calls and complaints, nothing has changed, and the case has worsened. i would urge others to never ever buy anything from this company. its just a simple WASTE OF MONEY AND TIME. THIRD GRADE COMPANY. Even we took a legal step and nothing happend 3 years passed and even our warrenty also got expired in the process. they never answers or even shows up in the court and just dont bother about the customers at all. literally never saw shameful company and employees like this ever before.

Got this monitor for Christmas, I loved it, and everything was great! Then about a month later it decided to not work. It was an HDMI problem so I got a new one. After I got a new one it is just a black screen every time I turn it on. I recommend not buying from this company.

Terrible customer service and webpage, could not find what I was looking for for hours.
Agents unable to help with anything. After I had to send my laptop to be "fixed" it came back with the same problems and a few more. Now it is no longer under warranty and they do not want to fix something they never did. Stay away from them.

ASUS Customer support is truly the worst I have ever encountered. This opinion is derived from several separate experiences, but I will document this last one. The last computer that I built is a PC, and for the Mid-Tower case I bought a ASUS TUF Gaming GT302 ARGB. Around 4 or 5 months ago the front panel USB C connector started working and failing intermittently, and eventually it would only charge my phone but would not pass any data. To eliminate the possibility of a motherboard problem, I unplugged that C connector wire from the motherboard and plugged in a rear mounted USB-C header. It worked fine, so I determined that the issue was with the front USB-C connector or the wire that comes from it. The PC case is still under warranty until 2027, so this would be the responsibility of ASUS. The first time I called about it, I had to answer several questions and provide the serial number of the Mid-Tower case. I was put on hold and transferred several times until I finally got to the right person. I asked that person if they could send me a new USB header and I could install it myself. The person said I would have to wait 2 full business days until he would have an answer for me, and they would get back to me. That call took over an hour. After the two days I called back because no one got back to me. I was again put on hold and transferred to different departments until they found me the right person to talk to. The person said that It had been decided that since it was a soldered part that they would have to fix it. I told him that it is NOT a soldered part and in fact it can be removed with 2 screws and unplugged from the motherboard. Much to my surprise, he then made me email him a picture of the 2 screws that I was referring to, even though it is their product, and it is also illustrated in their service manual for that product. He put me on hold again for what seemed like forever to discuss my situation with his superiors (Now mind you, this is all for a small part that screws to the front of the computer and plugs in to the motherboard). When he finally came back he said it was decided that They could only fix it under warranty if I shipped the enclosure back to them. I said there was no way that I could possibly gut my entire water cooled computer and then ship this heavy and huge enclosure back to them, and it would certainly cost me over $100.00 to ship it. He said the only other alternative was to get me the part number for the part that I need, but they couldn't sell me one. They emailed me the part number and I scoured the internet looking for it only to find that there is absolutely nowhere to get one. I called them back again and went through the transfers and being on hold forever and finally got to the right person for a third time. I told him there is no place where I can buy the part, but I may have a possible solution. I asked if he could give me a discount on a whole new Mid-Tower and I would buy it from them and use it for parts. He put me on hold forever again and came back and said they gave me the part number, and if I wanted to I could ship the enclosure back to them, and they would repair it. I told him that there is no way I am shipping this monstrosity back to them and waiting a month to put my computer back together. After that I basically said "Thanks for nothing" and told him that ASUS has been the worst company I have ever dealt with. I ended up installing a rear mounted USB C header and ran a wire around to the front of the computer. Problem solved with absolutely zero help from ASUS after around three hours of phone calls!