ASUS Reviews 2,823

I don't know why some people don't like this company (I'm not judging them, it's their opinion) for me ASUS is all about the quality and efficiency of their products, of course because of this the price of their products is a little higher but in my opinion it's worth it

All I ever wanted was what I paid for, a brand new notebook!!!!!
I paid $1575.60 (it was on sale through ASUS) and ASUS sent me a faulty device (photos were taken when I first received it) To prove it was not brand new. IT was notified immediately because of the lengthy list of issues as well, it wouldn’t even turn off.
I’ve been dealing with ASUS (customer service, IT, refund centre, escalations, SOOO many customer service representatives) there have been Over 40 emails, multiple photos sent, tracking numbers, Hours on the phone with representatives who say the same thing “I’m sorry that this has been frustrating for you” They’re useless. While I have to repeat and explain myself multiple times and call to get any answers.
I sent in the device back to ASUS 1/9/2026 at 1:19pm through FedEx (that I had to pay $50 to send it to them) Jan. 10/26 I received an email saying I was getting a refund. In that email it said that it would take up to 4 business days, on the 5th day I called ASUS (Jan. 15)
I had kept my composure, I’ve been polite and respectful. Yet, I’m at a complete breaking point now.
ASUS has the notebook and my $1575.60!!!!
One representative said I should buy another in the meantime and when I get my refund it will all be sorted.
I am Beyond Angry. I just want my money back now.
I was told in writing I’d be getting a refund Jan. 10, it’s now Jan. 28th and STILL do not have $1575.60 or even a replacement device.
I have every single email, every single date and time, along with voice recordings of calls with representatives, every single person’s name and in what department they work in and I will be getting a print out of the calls and length of each call if need be.
I want my refund, Or a friggin brand new device With Every Single kind of Warranty known to Man.

I’ll update this review with the date that I Finally get a refund or if I contact council to see how to proceed.
I do not take kindly to businesses stealing.

Asus - have been absolutely awful. I was given a £1,400 product by them for Christmas last year which started to break just before Christmas this year (charging issues). I tried to order a new charger to fix it, and then took it to a local computer repair shop.

They have refused to do anything since at the time I reported it to them 8days outside the 1 year warranty and are hiding behind legal nonsense rather than doing the right thing. Never again

Asus brand is going down. Finished

My 1st Asus laptop (2015):
Looked nice, worked for 3,5 yrs, then battery management chip died. It could not be charged anymore, hardware issue. Buying a replacement battery (Euro 90,-) did not help.

Machine basically useless for working while travelling.

===========================

My 2nd Asus laptop (2020):
Looked also nice, worked for 4,5 yrs, (warranty expired just 1 year).

Same issue: again battery management chip died.
It could not be charged anymore. Hardware problem.
Buying a replacement battery (Euro 100,-) did not help. Machine basically useless for working while travelling.

=============================

My 3rd Asus laptop (2025):
Looked even nicer, quite powerful machine, worked for 7 months (!), then the screencam module died. Hardware issue.

I now need to ship it and might get it back in two weeks, resulting in hours of work to back it up, arrange for a replacement machine etc. etc.

Productivity damage: several hundreds of Euro's.
And not to forget: buying a stupid extra webcam (Euro 40), so I can at least do the vid-calls that were scheduled.

Never an Asus anymore. 😡

Looks nice.
Quality shit.

We had the absolute worst experience with asus, we bought a brand new laptop from them in novemberwhich was faulty, this has been an ongoing back and forth of which to date 27 January 2026 we still have no resolution on the matter. We even had to buy another seperate laptop in the interim as they have been useless. they still have the laptop and we have not recieved a refund nor an answer on a way forward. ABSOLUTELY DISGUSTING. trust me this isnt the last and final place i am writing a review of this joke of a business.

I wanted to buy the ASUS Zenbook DUO UX8406 for my company. I added it to my basket but couldn't see if VAT was included, so I emailed to ask. I didn't receive a response for a few days. On Monday, I got the reply but saw the price had increased to £1745. I was both disappointed and surprised, yet I still purchased. However, this kind of pricing policy truly drives customers away. After I purchased, the price went back down. I kindly request a refund of the difference. If the difference is refunded, it will help restore our trust and resolve this disappointment. Such a gesture would be more in line with what we expect from a global brand like ASUS. The purchase was made through Amazon Asus, using the company's own email address. We reserve the right to return the product. inv no:64079

What an absolute nightmare of a customer service experience. I receive an ASUS monitor with clear manufacturer defects (a gap along the right bezel that produces a large bleed into the monitor). I contact support and am asked for an image showing the issue. I took a very clear image and provided it that definitely exhibits the problems with the monitor I received, that are in no way at my fault. They then want me to pay more money to ship it to them so they can determine whether or not it is physical damages, which their warranty apparently does not cover?! In which case I will have to PAY EVEN MORE MONEY for a REPAIR, not even a replacement. Why would I want a refurbished faulty monitor and not the new one like I thought I was getting AND have to pay more for it? Absolutely horrible experience and customer service. Do NOT waste your time of day or money on this companies products. I for one will never be buying from them again.

I purchased an ASUS graphics card (S/N E5C0YZ134344), and in 2021, ASUS Europe BV acknowledged product registration and warranty in writing , explicitly mentioning a free pickup and defect diagnosis service . These were clear and binding promises.

Despite this, after two officially sent registered letters, I never received any response , nor any withdrawal or intervention.

Worse: ASUS Italy told me to contact ASUS Romania , ASUS Romania (where I live) told me to contact ASUS Italy , creating a continuous buck-passing of responsibilities, without ever really addressing the problem or fulfilling the promise made by ASUS Europe BV's lawyer.

This conduct forced me to send a formal legal notice to demand compliance with their own declarations.

From a legal point of view, this behavior conflicts with:

• Italian Consumer Code – Articles 129-132 (lack of conformity), Articles 133-135 (rights to repair/replacement free of charge), Articles 20/22/27 (unfair commercial practices and misleading information);
• European Directive 2019/771/EU – Articles 10, 12, 15 (binding commercial guarantee, clarity, assistance);
• EU Regulation 524/2013 – Article 14 (duty of cooperation in ODR);
• European Convention on Human Rights – Articles 6 and 13 (right to an effective remedy).

Recent case law supports my position: Cass. SS.UU. n. 9479/2023 , EU Court of Justice C-52/18 (Kühne) and C-632/20 (Tiketa) reiterate that a promised guarantee is binding and that the manufacturer must make the consumer protections effective.

Given the gravity of the situation, the time wasted, the stress, and the lack of any solution, I believe a full refund for the product and incidental expenses would be the most equitable solution . The cost of international litigation involving moral damages and loss of use of the item would be much higher than the value of the item.

However, I am available for constructive dialogue with the company as long as they are willing to find a concrete solution and fulfill their commitments.

One more bad review, I guess.
Not going to make this long, sure there's enough out there, but agreeing on the bad product service.
Gaming laptop didn't perform as expected, poor build quality, specially the keyboard top material, a plastic that gets stained very easily but doesn't clean that easily.
Customer service is terrible, definitely put me off from buying anything else ever again. Took long to respond, didn't help, they made me pay for the return (over £30), a millionaire company selling me a £1300 laptop refuses to give free return? OK, bye, good luck with your business model, sure you're doing great!

I made the mistake of buying a High End Asus Zenbook S16... ASUS USED to make good products... NOT ANYMORE!!

This pile of CRAP LAGS, and CONSTANTLY OVERHEATS and crashes any time i try to open more than a couple of apps/windows, or try transferring a large number of files.
I started running MyAsus to monitor the CPU temp.... I can WATCH the temp jump from the NORMAL 55° C (131° F)... As soon as the CPU LOAD goes about 20%, I watch the temp climb FAST... It EASILY hits over 80° C (176° C). Once it reaches 100° C (212° F) it WILL CRASH AND RESTARTS
I even installed a LARGE COOLING PAD... it HELPS A LITTLE BIT, but IT STILL LAGS, OVERHEATS THEN RESTARTS

To add insult to injury, ASUS "Customer Support" is an OXYMORON... and I paid for PREMIUM SUPPORT. I describe the problem IN DETAIL but they say "You must provide a screen recording/screenshots of the problem... HOW THE HELL DO THOSE IDIOTS EXPECT YOU TO RECORD IT WHEN THE PC CRASHES AND RESTARTS. I am NOT going to sit here with a camera while I try to work.

PRODUCTS ARE GREAT ON PAPER... SUPPORT LOOKS PROMISING, but in reality THE PRODUCTS ARE CRAP and THE SUPPORT IS USELESS!

I made the worst decision of my life in August 2022 when I trusted Asus with my hard-earned money and bought their so-called “top tier” laptop, and less than two years later, in June 2024, the machine was bricked by their own forced Windows and BIOS update, turning what was supposed to be a premium device into a dead, mocking paperweight on my desk, and from that day forward my life became a circus of endless phone calls, emails, and chats with the most clueless employees on earth, people so incompetent that to this day I bet they still think the issue is just “the display,” when the laptop won’t even power on, won’t charge, won’t do anything but sit like a monument to my regret, and when I finally managed to push them into taking it for a repair analysis, all I got was a diagnosis of a “power management failure” and then, instead of actually fixing it or honoring my request for a discounted repair, they just shipped it right back to me, still broken, as if I should be grateful for their stupidity, and to make it worse, that machine contained over 1.5 terabytes of data—my projects, files, and memories—all lost forever because Asus destroyed my laptop and trapped my work inside, and through this entire nightmare they showed zero accountability, zero care, zero intelligence, proving they aren’t just incompetent but a straight-up scam operation disguised as a company, and I tell every single friend, family member, and stranger the same truth: Asus is the worst brand in existence, a company that sells you false promises and then abandons you when their junk inevitably fails, leaving you with nothing but wasted money, destroyed data, and the most miserable customer service experience in the entire universe.

Asus Zen book has a mind of its own, over $2000 waste of money.

I bought a laptop 21th November. It did not work, brought it back ( warranty for 2 years €449). Really slow and keyboard getting stuck and refusing to work. Brought back, the shop refused to give me a new one. Sent back to ASUS, after more then one month I've been asked €50 for repair as they said was my fault. Brought at home, still NOT WORKING, did hard reset for keyboard, still not working, keys in the wrong place, impossible to change keys position, not responding, cpu still slow.
DO NOT BUY ASUS RYDER NOTEBOOKS, IS NOT IN YOUR INTEREST.

Great firm i use

The internet constantly drops when my Asus Zenbook 14 OLED goes into sleep/hibernation mode. I have Windows 11 and hear other users with the same OS have the same problem. I sent the laptop to Asus to repair and their engineer said he couldn't find the same problem I have. Yet when they returned the laptop the problem persists.

Another drag is that the power cable and headphone ports etc are on the right hand side of the laptop so it can get busy around that side and hard to operate a mouse. In that, it is a great design for a left handed person, not right.

Ignore rave reviews and buy another laptop.

Ignore rave reviews about this laptop and

Quick review of vivobook featuring snapdragon processor

Bought 15.6 inch version for 500 quid via amazon

Was OK at first not spectacular but OK. Was surprised it was a little slow even with 16GB of ram

About 2 months after I bought all ports and trackpad stopped working.

Switches itself off after booting.

Got partial refund and will never buy Asus again

Avoid

I am an old guy with tons of experience in IT and AUS is one of my favorites.
Thumbsup, keep up the good work :)

Just like many others I would like to express my frustration and disappointment with my ASUS TUF gaming laptop.

Ethernet adapter failure after just over a year after purchase and their service center that they referred me to here in South Africa has bad reviews and after taking in my laptop for RMA I understand why.

One guy in front of me and I sat there for more than 30 mins waiting my turn as the lady doing the book-in was taking her time and being distracted by colleagues chatting away and not finishing up with the client in front of her.

So far my laptop's been with them for a week and I haven't had any status update from them so I can only hope for the best but after reading some reviews on google I am expecting the worst and I am actually really stressed out about my laptop and what condition I will be getting it back.

PSU broke down after 2 years
Gold standard+
Never buying ASUS again

I bought a new Asus desktop as I needed to upgrade my processor for my business and figured I might as well upgrade everything my current desktop is pretty old. I found one on sale at Bestbuy. That was soon returned due to over heating issues with the tempered glass side panel. I got a bigger tower (no glass) thinking it would be better for air flow and I could add an extra fan if needed. The issues with Asus desktops is the software they put on it. Armory Crate and Asus software comes pre-installed, and takes up a ton of memory and is conflicting with windows 11 and the graphics card. The memory use is well over 65% with nothing running, just turning it on. And yes I'm tech savvy and have no background programs running that are not necessary for the computer to run. I have sent it back to Asus (under warranty) to take off their software and make the computer usable. To run any program like Photoshop or any games it just crashes, even surfing the net it crashes, there is not enough memory space to run anything. They ran a data scan and told me there is nothing wrong and shipped it back. Of course I sent it back saying the same thing as it's not an operational computer. Well that was 4 months ago. Now there is a clip broken where it holds the ram stick from Fedex throwing it around and they want me to pay $400 to fix it. Get F***ed! First that is not the issue, second there are 4 clips not being used that I will switch out myself if I ever get this unit back. After countless emails and phone calls to immigrants you can't understand, I still don't have a computer for my business and I'm out $1300. My 10yr old desktop out performs both Asus desktops I had by a milestone. The customer service is terrible, they say they will forward my complaints to the repair team and also said someone would call me with resolution. Asking for a manager leads to lies as apparently they are all managers or supervisors! That phone call or email has never happened. At this point I think I might need a lawyer. Lost revenue, lost money, lost time, and a ton of stress on top of it all. What a joke!