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AtheneumReviews 

12,627
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,416 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and attentive approach, making interactions smooth and well-managed. The overall service and user experience are frequently highlighted as excellent, with many appreciating the clear guidance, efficient processes, and professional coordination. People also commend the customer service for its responsiveness and the ability to connect them with relevant professionals. However, some people mentioned dissatisfaction with payment processing, citing significant delays, late payments, or deductions from agreed fees. These reviewers often noted that payments were slower than expected or that they had to follow up multiple times to receive their due amounts.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, noting that the entire process, from scheduling to payment,... See more

User experience

People report positive experiences with user experience, describing it as excellent, easy, and efficient from... See more

Payment

Customers had ambiguous experiences with payment, with many reviewers reporting prompt and smooth payment... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's clear, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The entire process — from scheduling the interview to payment — was smooth and well-managed. The team provided clear and friendly guidance at every stage, responded promptly to any questions, and made... See more

Rated 5 out of 5 stars

You are polite, professional, and we do not have problems with the payment. The Staff is helpful and I believe you help all your clients and make your company bigger! Congrats.

Rated 5 out of 5 stars

First of all, the staff is very attentive and keen to help and assist in every way. The interactions via WhatsApp, email, phone call is very helpful.

Company replied

Rated 5 out of 5 stars

Everything was very systematic and professional. It was a great experience for me. The only thing that could be improved is that the payment could be made earlier.

Company replied


Company details

  1. #26 of 31 best companies in Business and IT Consulting agency
  2. #4 of 8 best companies in Information Services

Written by the company

Atheneum is a leading global insights platform servicing various clients including distinguished strategy consulting firms, renowned investment houses and well known global corporations. Our mission is to provide faster insights to empower our clients’ decision making. Through our AI capabilities we accelerate the decision-making of our clients by connecting them to the world's top professionals and industry leaders. Atheneum is growing rapidly, with 600+ professionals in 11 offices across the US, South America, Europe, Middle East, and Asia.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

13k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(12,627)

1,380 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Note of Appreciation for Hailey Zhao | Atheneum Korea

The entire process — from scheduling the interview to payment — was smooth and well-managed. The team provided clear and friendly guidance at every stage, responded promptly to any questions, and made the overall experience straightforward and professional. Payment was processed quickly and without any issues. Highly recommended.

3 July 2026
Rated 2 out of 5 stars

Pending Consultation Payment

Dear Team,

I hope you are doing well.

I provided a consultation through your platform nearly a month ago, and I would like to express that I was, and still am, very pleased with the overall experience. However, there has been a significant delay in transferring the consultation payment, and I have not received the amount due yet.

I would appreciate it if you could kindly look into this matter and update me on the expected payment date.

Thank you for your support and cooperation.

Best regards,
Ahmed Saleh

3 July 2026
Rated 2 out of 5 stars

After the first contacts I signed in as…

After the first contacts I signed in as expert and had the first meeting with an Atheneum client (also a consultant), after that (already some weeks ago). There was no feedback at all. Quite disappointing and not positive for future cooperation

1 July 2026
Rated 5 out of 5 stars

You are polite

You are polite, professional, and we do not have problems with the payment. The Staff is helpful and I believe you help all your clients and make your company bigger! Congrats.

1 July 2026
Rated 5 out of 5 stars

Excellent first experience as a medical expert

This was my first consultation through Atheneum, and it was an excellent experience from beginning to end. The recruitment process was clear, professional, and well organized. Communication with the Atheneum team was prompt and supportive throughout the project.

The consultation itself was engaging and well moderated. The interviewer created a comfortable environment that allowed for a natural and productive discussion. I appreciated that the focus was on my real-world clinical experience and professional perspective.

8 June 2026
Rated 5 out of 5 stars

I had a positive experience working…

I had a positive experience working with Atheneum as an industry expert. The project matching process was professional, communication was timely, and the consultation was well organized with clear instructions throughout the engagement. Payment was processed as expected, demonstrating the team’s professionalism and reliability. I appreciate the opportunity to contribute my expertise and look forward to participating in more expert consultation projects with Atheneum in the future.

1 July 2026

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