Lovely man in the phone arranging the visit. Jake ( engineer) was prompt, polite & professional. He fixed the problem and serviced the machine even though that wasn’t part of the plan, as the mac... See more
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See what reviewers are saying
From initial contact, booking and then work carried out, all went well. Engineer arrived on time, was professional, efficient, knowledgeable and helpful. The unit was repaired, serviced and back u... See more
Company replied
Great company. Purchased a unit. Some intermittent issues. They sent someone on time. Offered a date that worked for me. Chap was knowledgeable. Worked diligently until the issue appeared to be fixed.... See more
Company replied
I recently had an issue with my water softener that I bought from Atlantis about 3-4 years ago. The problem was the timer control. My dealings with Mark were first class. He was incredibly helpful, fr... See more
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Company details
Information provided by various external sources
We are a UK based manufacturer of water softeners. All of products benefit from continued support from our own dedicated service department.
Contact info
Unit 3a Homefield Road, CB9 8QP, Haverhill, United Kingdom
- 01440761500
- info@atlantis-uk.com
- www.atlantis-uk.com
The service carried out on our water…
The service carried out on our water softener was to a high standard, lots of advice given, the engineer was polite and very helpful.
21 July 2020
Unprompted review
Reply from Atlantis Water Softeners
Hi David
Thank you for taking the time to leave such a top review. It is greatly appreciated.
Happy Repair and Service
Steve came yesterday and completed a satisfied job for me in repairing a fault with the unit and at the same time undertaking a full service which was due, which will keep the unit running well until my next service. Steve was polite and friendly and happily answered any questions I had. Many Thanks.
Jiten Patel
14 July 2020
Unprompted review
Reply from Atlantis Water Softeners
Hi Jiten
Thank you for leaving such a positive review. It was a pleasure to meet you and glad we could resolve the issue to your satisfaction.
Kind Regards
Steve
Prompt, Professional service
Atlantis came out to do a 2 year service and a fault check for our water softener which kept over filling itself with water. Fast and excellent service received, despite current Covid 19 situation. The engineer was friendly and practiced safe social distancing with PPE.
Can definitely highly recommend Atlantis Water Softeners to all, for a professional and reliable service.
6 July 2020
Unprompted review
Reply from Atlantis Water Softeners
Hi John
Thank you so much for taking the time to leave such a lovely review. It really is appreciated.
Very efficient and professional…
Very efficient and professional service. Repair completed quickly and to my total satisfaction. All covid precautions adhered to during the visit. Very pleased
1 July 2020
Unprompted review
Reply from Atlantis Water Softeners
Hello Mr Isabell
Thank you for your kind words. It is both strange and difficult working during the current situation so it is nice to know we are still delivering the high quality service that we always aim for.
I have had the A350 water softener…
I have had the A350 water softener installed for several months now and find it to be the ideal solution. It is quiet, economical and reliable. I have had water softeners for over 30 years and this one is the best by far. It uses far less salt than the previous ones. I find that with two people in the house it only needs to be topped up once a month.
Dealing with Atlantis was a pleasure both on the phone and with their engineers.
I highly recommend the A350 and the firm.
10 June 2020
Unprompted review
Reply from Atlantis Water Softeners
Hi Alec
Thank you so much for leaving such a great review. It's always lovely to hear when people are pleased with our products after we put so much effort in to making them the best we can. We hope that we can continue to offer the high levels of service you have now come to expect of us.
Many Thanks
Atlantis Water Treatment Ltd
Burst filter
The filter of my old softener unit burst and within 24 hours the company had fitted a new softener and unblocked all water outlets. The service was superb with Steve proving to be a highly competent engineer and ambassador for the company with Mark in support. Many thanks to you both.
22 May 2020
Unprompted review
Reply from Atlantis Water Softeners
Hi John
Thank you for such an excellent review. It was our pleasure to help out under such challenging circumstances.
Kind Regards
Steve
Exceptional customer service
I have owned an Atlantis water softener for 3 years, and it is an excellent product which has worked flawlessly. In the last couple of days I have experienced a small technical issue, and needed to contact the company. Although the company have had to close temporarily due to Covid 19, I was able to speak to Mark who was picking up calls remotely. He provided excellent technical advice, sending me a photo to my phone of a component that needed simple maintenance, and talked me through a repair process which solved my problem. I have nothing but praise for Mark and the company. Their customer service, in these difficult times, went above and beyond what you could hope for. I can honestly say that, when this company re-opens, I would recommend their products and customer service to anyone wishing to purchase a water softener. Thanks Mark for all your help.
20 May 2020
Unprompted review
Reply from Atlantis Water Softeners
Hello David
Thank you very much for leaving such a great review. I will be passing on your thanks to Mark, who will be most pleased.
Kind Regards
Steve
Superb assistance and customer service…
Superb assistance and customer service in these difficult circumstances, very impressed with the company an my AT210 :-)
17 April 2020
Unprompted review
Reply from Atlantis Water Softeners
Hi Michael.
Thank you very much for leaving such a lovely review. It is very difficult at present but we are aiming to help everybody where possible. Hopefully we will be back up to full capacity very soon.
Kind Regards & Stay Safe
Atlantis Water Treatment Ltd
When I booked the service I was quoted…
When I booked the service I was quoted for the service only (£126) with no mention of additional cost of parts. Even when the service was being carried out the engineer did not mention of any additional parts being replaced. I was only told about the extra £102.10 for the parts replacement when the job was completed. Being an OAP with limited income and considering the present situation I was taken aback and don't think it was fair.
21 March 2020
Unprompted review
Reply from Atlantis Water Softeners
Thank you for taking the time to leave us feedback. I apologise that you feel that the charge made was unfair. In light of your comments, we will ensure in future that all engineers discuss repair costs with customers before carrying out any work in order to be as transparent as possible.
Excellent company and water softeners
Excellent company and water softeners. My water softener is over 10 years old and developed a small leak. I telephoned the company with the issue. They told me how to isolate the device to stop the leak, and an engineer came out the next day to fix the problem. A local company providing a fantastic service. The two people I spoke to on the telephone and the service engineer, were really lovely and so helpful.
13 March 2020
Unprompted review
Reply from Atlantis Water Softeners
Hello Peter.
Thank you ever so much for leaving such a lovely review. It's always nice to hear that we are achieving our goal of providing a top class service.
Kind Regards
Steve
Although our first breakdown visit was…
Although our first breakdown visit was deferred, ( the engineer apologised for this which I appreciated ) hence a four star rating however your engineer appeared very competent and what I found really excellent was that he showed me the actual fault and hopefully with his adjustment will prevents it from re occurring.
Great engineer, great service. Thankyou John Woolford
27 February 2020
Unprompted review
Reply from Atlantis Water Softeners
Hello John
Thank you for taking the time to leave such a nice review. I will pass your feedback onto the engineer who attended. Please accept our apologies again for the initial appointment needing to be rearranged.
Kind Regards
Atlantis Water Treatment Ltd
really pleased with the fitting of our…
really pleased with the fitting of our Atlantis water softener the engineer was very professional and had a very pleasent manner he explained the working of the machine very clearly.
19 January 2020
Unprompted review
Reply from Atlantis Water Softeners
Hello Agnes
Thank you very much for leaving such a kind review. We will be aiming to provide the same level of service on any future maintenance work required, but in the meantime, enjoy your lovely soft water!
Reply from Atlantis Water Softeners
Thank you very much, it is greatly appreciated
We had refurbed unit which it great
We had refurbed unit which it great. our last one was around 19 years old this says a lot about Atlantis water softeners which prove they must be the best.
many thanks to Steven who removed and re- installed the new unit on Christmas eve day
many thanks to Atlantis Water Softeners of Haverhill
7 January 2020
Unprompted review
Reply from Atlantis Water Softeners
Hello Bryan
Thank you so much for leaving such a lovely review. We pride ourselves on producing reliable products and backing it up with reliable service, so it's nice to hear that we are achieving our goals. Thank you for choosing Atlantis!
Not happy the motor went on this water…
Not happy the motor went on this water softener after just 17 months.
Also had to pay £81.00 for the call out.The company offered a free service after 6 months.,Not really good enough when the motor is meant to last years
23 December 2019
Unprompted review
Reply from Atlantis Water Softeners
Hi Carol. I apologise that you have had a disappointing experience with your softener so far. We do expect all of our components to last longer than 17 months which is why we are able to offer a 10 year parts guarantee on our products, and have, with this as the exception, 100% positive reviews. The cost of the service is equal to that of the call out paid, so feel that this is an adequate gesture of goodwill that would not be offered by most companies.
We appreciate and take on board all feedback and again, I apologise for the inconvenience caused. Have a Merry Christmas and a Happy New Year.
Kind Regards
Steve
Very good service
Very good service, James the engineer was extremely efficient and had our system working again very quickly.
Thanks James and thanks to Steve in the office for being so helpful.
Geoff Alexander
5 December 2019
Unprompted review
Reply from Atlantis Water Softeners
Hi Geoff. Thank you so much for leaving such a great review. I will pass your feedback on to James also. Hope you have a great Christmas and a Happy New Year.
Steve
Excellent Service .
Excellent Service .
Engineer Steve estimated the installation of a new Water Softener.. then came back and installed. Very profession.
Roy Robbins
28 November 2019
Unprompted review
Reply from Atlantis Water Softeners
Hi Roy. Thank you for leaving us such a great review and thank you for choosing Atlantis!
Atlantis Water Softener Service.
Excellent service by knowledgeable engineer.
27 November 2019
Unprompted review
Reply from Atlantis Water Softeners
Thank you Bill, that is great to hear!
Efficient in response to enquiry
Efficient in response to enquiry
Installation went very smoothly with a clearly knowledgeable employee (Steve)
We are pleased with our water softener
Thank you
23 November 2019
Unprompted review
Reply from Atlantis Water Softeners
Hello
Thank you very much for such a great review. We hope you enjoy your lovely soft water for many years to come.
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