Lovely man in the phone arranging the visit. Jake ( engineer) was prompt, polite & professional. He fixed the problem and serviced the machine even though that wasn’t part of the plan, as the mac... See more
Company replied
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See what reviewers are saying
From initial contact, booking and then work carried out, all went well. Engineer arrived on time, was professional, efficient, knowledgeable and helpful. The unit was repaired, serviced and back u... See more
Company replied
Great company. Purchased a unit. Some intermittent issues. They sent someone on time. Offered a date that worked for me. Chap was knowledgeable. Worked diligently until the issue appeared to be fixed.... See more
Company replied
I recently had an issue with my water softener that I bought from Atlantis about 3-4 years ago. The problem was the timer control. My dealings with Mark were first class. He was incredibly helpful, fr... See more
Company replied
Company details
Information provided by various external sources
We are a UK based manufacturer of water softeners. All of products benefit from continued support from our own dedicated service department.
Contact info
Unit 3a Homefield Road, CB9 8QP, Haverhill, United Kingdom
- 01440761500
- info@atlantis-uk.com
- www.atlantis-uk.com
No problem at all.
No problem at all.
Booked the service, the service man turned up on time, carried out the works and hopefully all is well.
14 November 2019
Unprompted review
Reply from Atlantis Water Softeners
Hello Mr Fairweather
Thank you for taking the time to leave such a positive review. It would be great to hear what we could do in future to turn 4* into a 5* service. All feedback is welcomed and taken on board in order to provide the best possible level of service to our customers. Thanks again.
Steve
Use this company if you want great service
Fantastic company don’t get them anymore like this great customer service
21 October 2019
Unprompted review
Reply from Atlantis Water Softeners
Hi Tom. Thank you very much for your top review. We always aim to offer our customers with the best service possible. It's so nice when it is noticed and appreciated.
Excellent & helpful installation
Excellent & helpful installation, Thank you
21 October 2019
Unprompted review
Reply from Atlantis Water Softeners
Hi Jennifer. Thank you for taking the time to leave such a great review, and thank you for choosing Atlantis to install your water softener.
Kind Regards
Steve
Efficient service and even filled…
Efficient service and even filled softener with salt. Clear explanation of what may be needed in future services.
21 October 2019
Unprompted review
Reply from Atlantis Water Softeners
Hi. Thank you very much for the kind review.
Excellent service sales from to…
Excellent service sales from to installation
5 October 2019
Unprompted review
Reply from Atlantis Water Softeners
Thank you very much for your kind words.
Excellent service for James the…
Excellent service for James the Atlantis engineer. I can highly recommend this company
20 September 2019
Unprompted review
Reply from Atlantis Water Softeners
Hi Ken. Thank you very much for your kind words. I will pass your feedback on to James, he will be pleased.
Efficient and friendly service.
13 September 2019
Unprompted review
Reply from Atlantis Water Softeners
Hello Mr Smith. Thank you so much for taking the time to leave us such a great review.
Reply from Atlantis Water Softeners
Thank you so much for your kind words.
Excellent service
Excellent service! Friendly and efficient with good communication skills - explained clearly what I needed to know.
8 September 2019
Unprompted review
Reply from Atlantis Water Softeners
Thank you so much for leaving us such a great review. It is greatly appreciated.
Problem handled swiftly and…
Problem handled swiftly and professionally.....and the pipework has now been marked with the correct directions of water flow!
3 September 2019
Unprompted review
Reply from Atlantis Water Softeners
Hi Jeff. Thank you so much for leaving a great review. If you need any further assistance, please let us know.
Engineer arrived promptly and within…
Engineer arrived promptly and within appointment timeframe. Work conducted in a professional way. Area left clean and tidy.
27 August 2019
Unprompted review
Reply from Atlantis Water Softeners
Thank you so much for taking the time to leave such a lovely review.
Reply from Atlantis Water Softeners
Hello. Thank you for taken the time to leave such a positive review. It would be great to hear your thoughts on what we can do to improve to a 5* service on our next visit.
Service of water softener was carried…
Service of water softener was carried out efficiently by polite and helpful person.
23 August 2019
Unprompted review
Reply from Atlantis Water Softeners
Hello. Thank you for taken the time to leave such a positive review. It would be great to hear your thoughts on what we can do to improve to a 5* service on our next visit.
An Essex company with a good product
An Essex company with a good product. Nice people to deal with.
23 August 2019
Unprompted review
Reply from Atlantis Water Softeners
Thank you very much. We hope that we can continue to provide you with a 5* service in years to come.
Very pleased with service provided.
23 August 2019
Unprompted review
Reply from Atlantis Water Softeners
Thank you very much. We hope that we can continue to provide you with a 5* service in years to come.
very efficient
14 August 2019
Unprompted review
Reply from Atlantis Water Softeners
Thank you very much for taking the time to leave a great review
Did not go the distance.
The engineer was very good, polite and sociable. BUT I was disappointed NOT to receive, with the water softener, a complimentary bag of salt to start our new installation. Your engineer could have shown us how much or to what level the salt chamber should be filled.
14 August 2019
Unprompted review
Reply from Atlantis Water Softeners
Hello Alan. Thank you for taking the time to give us some feedback, as all feedback is welcome and helps us improve on our service in future. I'm very sorry that you feel that the service you received was only of a 3* standard since we always aim for 5*.
We feel that the current trade in package we offer, which you received is excellent value for money as no labour is charged for and disposal of your old unit was all included, along with an additional discount due to referral from Saffron Salt Supplies who currently supply your salt. We will however look at revising this deal to possibly include a bag of salt in future based on you recommendation. Thanks again.
Steve
Water softner service
Polite and friendly, attended on time and work completed satisfactorily.
8 August 2019
Unprompted review
Reply from Atlantis Water Softeners
Hello Frank. Thank you so much for taking the time to leave such a lovely review.
Prompt & good service
6 August 2019
Unprompted review
Reply from Atlantis Water Softeners
Thank you Allan
Have used company for many years and…
Have used company for many years and always been helpful and reliable service. Engineers professional, polite and tidy. Would recommend.
6 August 2019
Unprompted review
Reply from Atlantis Water Softeners
Hello Tracey. Thank you very much for leaving such a great review. We will aim to continue to offer the high levels of service you have come to expect from us.
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