This company is not too be trusted .They are dishonest and deliberately ignore one's attempt to communicate .Don't be taken in by their adverts They send threatening letters when you inform them tha... See more
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They sent me to model tanks wich i didnt order..rang them told them about theyr mistake and they sent me a code 2 tatke 2 post office 2 return said items free of charge which i did at least 3 wks ago.... See more
Firstly Jack, I never received that letter of confirmation you promised. But all seemed well until last Friday when another Model turned up on the doorstep. It was another Avro Vulcan. So now I have t... See more
Company replied
Totally useless company, They have issues following simple instructions for payment. The telephone staff need training on how to speak to people politely. Worst of all they have stopped s... See more
Company replied
Company details
Information provided by various external sources
At Atlas Editions, we take great pride in what we produce. We use our 60 years of experience to continue producing products that are affordable while refusing to compromise on the quality. Before we create anything it is extensively researched to make sure we get every detail spot on. We only use the finest materials available, using die-cast metal wherever possible to make sure our models meet our high standards. So confident are we in what we produce our ‘try before you buy’ policy gives you complete peace of mind with absolutely no risk. You have a full 14 days to decide if you want to keep any of our offers - you do not need to send any payment at all with any order, ever!
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1.7
Bad
461 reviews
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Models are good quality and accurate …
Models are good quality and accurate but their accounts department needs to get itself sorted out. All items bought were paid for and the account stood at nil. Then out of the blue after months of no activity received a letter from CCSCollect their debt collection agency. I rang customer support who confirmed the account was clear and asked them to confirm in writing. Email received confirming account clear then received an email from CCSCollect stating that they still required payment. Why cannot they sort out their accounts as it would appear that I am not the only one who suffers from their inefficiency
15 August 2017
Unprompted review
Reply from Atlas Editions UK
Hello David,
Thank you for your review.
I am very sorry to hear of the issues you are currently experiencing with us.
I have taken a look at your account and can see that there is no balance owed. I have personally contacted CCS Collect to have your account clear. If you receive a letter from them in the following week, please discard of it.
I will send you a letter of the above for you to keep for your records.
Kind regards,
Jack Pike
Terrible Returns Service
Really aweful service. I returned an Eddie Stobart model that I didn't order in the first place, and notified them I've returned it. Yet one year later I'm receiving an invoice of £21.99 to be paid within 21 days!! I've returned the item last year!! Please stop pestering me with invoices for an item you have received back.
14 August 2017
Unprompted review
Reply from Atlas Editions UK
Hello,
Thank you for your review.
I am very sorry to hear of the issues you are currently experiencing with us at this time.
I have taken a look at your account and cleared the outstanding model as a gesture of our goodwill. You can discard of any further information you receive from us regarding an outstanding balance.
I have sent you a letter to confirm this for you to keep for your records.
Thanks,
Jack Pike
Atlas Editions
I set up a direct debit for items but …
I set up a direct debit for items but they didnt take the money. I then had to ring them to pay in full. Told them i didnt want any more items but they still sent them i cancelled on 3 occasionsi finally paid up everything and was told i was up to date now they say i owe them money and sentva debt recovery firm to recover money. Im trying to sort my morgage out and this is affecting my morgage thanks 4 nothing
11 August 2017
Unprompted review
Reply from Atlas Editions UK
Hello Paul,
Thank you for your review.
I am very sorry to hear of the current issues you are experiencing with us. I have taken a look at your account and have cleared the outstanding debt as a gesture of goodwill.
You can now ignore all letters requesting any funds you may receive in the near future.
I have sent you a letter confirming this for your records.
Please may I note that this will not affect your credit rating in any way.
Kind regards,
Jack Pike
Con merchants
RE: 6152375-1490364357 then 6191713-1493967797
Told company on March 27th that I didn't order any further aircraft from the Vulcan which was advertised on TV. Wanted to return item but never received anything from their customer services apart from excuses.
Still getting invoiced for both items and refuse to pay for the unordered model. Noticed company has been done by the Advertising Standards Authority several times recently for mis-selling goods.
customer number 31990178/3 00006296284 0001697 1
Do not use them
11 August 2017
Unprompted review
Reply from Atlas Editions UK
Hello,
Thank you for your review.
I am very sorry hear of the issues you are currently experiencing.
Could you please supply me with your customer number so I can investigate this for you.
Kind regards,
Jack Pike
**Update**
Thank you for supplying me with your account number.
I have discounted the outstanding balance of £14.98 owed for the WWII Northdrop B-2 Spirit Livret model as a gesture of our goodwill.
I have sent you a letter to confirm this has been done for you to keep for your records.
Kind regards,
Jack Pike
Keeps sending reminder letters for model already paid for.
Keeps sending reminder letters for models already paid for. Sent recorded delivery letter, at my expense, with proof of cashed cheques. Then another reminder letter with extra admin charge for same item. Rang customer services 04.07.17 at 14.10 spoke to KATE who said account all paid up and now closed. Today 04.08.17 another reminder for payment with extra admin charges. They need to sort themselves out . Will not deal with again. Customer No. 31832352 Invoice No. 050007762466. J Gosden
Thanks Jack for the reply. I did manage to contact c/s Monday 7th and found that Kate had cancelled the wrong invoice. Isha, if that how you spell her name, did confirm account now cancelled and no monies outstanding. Its a shame it gone this way as the models are ,in my opinion, excellent value. Regards Andrew.
4 August 2017
Unprompted review
Reply from Atlas Editions UK
Hello Andrew,
I am very sorry for the issues you have recently been experiencing with us.
I can confirm your account is completely clear and you will receive no further models or letters requesting payment.
I have sent a letter to you today to confirm the above for you to keep for your records.
Again, please accept my most sincere apology.
Kind regards,
Jack Pike
i concur with most other reviews and …
i concur with most other reviews and can advise to stay well away, no returns info in pack recieved and no contact email adress only web form. the web form will not send the cancelation or returns catogoray you select when completing the form and you need to select "place a order" before it accepts the form submission and sends to them. isnt that funny! obviously not wanting any returns are they!!
1 August 2017
Unprompted review
Reply from Atlas Editions UK
Hello Wayne,
Thank you for your review.
I apologise for the issues you are currently experiencing with us.
I am very sorry you did not have any returns information included in your parcel, I will pass this feedback over to our despatch team to have this looked into.
I am sorry to hear you are experiencing difficulties with the website. I can confirm that I have just ran a test on our online contact form and it does allow me to submit a form with having 'returning a parcel' & 'cancellation' as the category so I am not sure what the error was when you were attempting this. Please let us know if you experience this again.
Kind regards,
Jack Pike
ATLAS EDITIONS DEMANDING PAYMENT FOR GOODS ALREADY PAID FOR
Atlas editions are still demanding money for goods for which they have been paid and cashed my cheques.
They are now accusing me of ignoring their reminders even after I sent a recorded delivery letter explaining that the cheque I sent had been cashed etc.
It seems from the many reviews on the internet that my problems with Atlas Editions are by no means unique, one would think that if the company had any concern at all for their reputation they would bring their house into order, mistakes and misunderstandings can happen, but it seems that there is a distinct pattern of what seems to be possibly deliberate negligence ?
I am going to send one more recorded delivery letter with copies of all the relevant documents and inform Atlas Editions if I they can't sort this out, their best option is to take me to court as their threats now imply and I shall present my case and proving documents along with my counter-claim to the court and let a judge decide if Atlas Editions are acting properly or not.
29 July 2017
Unprompted review
Reply from Atlas Editions UK
Hello Phil,
Thank you for your feedback.
I am very sorry for the inconveniences caused at this time, this is not the usual expected standard of service.
I have cleared your account balance as a gesture of our goodwill and have sent you a letter to confirm this has been done for you to keep for your records.
Again, we are very sorry for the issues you have experienced and I am glad to have resolved this for you today.
Kind regards,
Jack Pike
I have been collecting diecast trucks …
I have been collecting diecast trucks for about two years. Had one damaged model which was replaced promptly after contacting customer services. I did start collecting other models in the range and cancelled with no problems. 232
28 July 2017
Unprompted review
Reply from Atlas Editions UK
Hello Raj,
Thank you ever so much for your brilliant review.
We are thrilled to hear you are enjoying your collection.
Kind regards,
Jack Pike
DISGRACEFUL
My 83 year old father that has terminal cancer has been trying to cancel his account for months but is being left on hold for hours at a time. I have emailed and was told his collections were cancelled but the models are still being sent. This company preys on elderly vulnerable people, I will be reporting them to Trading Standards. AVOID AT ALL COSTS !!!!!!!!!!!!
22 July 2017
Unprompted review
Reply from Atlas Editions UK
Hi Carl,
I am so sorry to hear that your Father has been trying to cancel his account but to no avail. Can you please advise me of his account number and I will resolve the issue.
Kind regards,
Fe Betts
My dad who is 80 is being inundated …
My dad who is 80 is being inundated with 'collections' being sent to him every month. I have emailed and asked for ALL collections to be cancelled. My mum has also phoned (after being kept on hold for almost an hour) This has been acknowledged yet still more items are being sent to him. He is having to use his pension to post them back.
I am looking into Trading Standards to ask for their help to cancel his account as no one at the company is taking notice.
I have never known anything like it. He feels harassed by these items continually turning up on his doorstep. Awful awful service.
22 July 2017
Unprompted review
Reply from Atlas Editions UK
Hi Jo,
I'm so sorry that your Dad is still receiving our models despite emailing and calling our call centre to cancel. Can you please forward to me his account number and I will cancel all collections immediately and I will make arrangements for the unwanted models to be returned.
Kind regards,
Fe Betts
these people are ruining my life
these people are ruining my life ,kept sending me products I didn't even wan't. Getting letters of threat ,,STAY AWAY ...... they are no good ,,, really no good...
17 July 2017
Unprompted review
Reply from Atlas Editions UK
Hello Brian,
Thank you for your review.
I am very sorry to hear of the issues you are currently experiencing with us.
I have taken a look at your account and can see the collection for the Stobart Pocket Watches have been cancelled on the 16th June 2017.
I have ensured you receive no further letters requesting money for the unpaid items, please keep these free of charge as a gesture of our goodwill.
Please accept my most sincere apology for any inconveniences this has caused. I have sent a letter to you to confirm what I have done for this matter, you should expect to receive this in the next 5-7 working days.
Kind regards,
Jack Pike
Absolute rubbish.They send items not …
Absolute rubbish.They send items not ordered and then expect you to pay returns cost.I request returns free label by email but they do not even reply
17 July 2017
Unprompted review
Reply from Atlas Editions UK
Hello James,
Thank you for you feedback.
I have sent you a free post returns label so you can return your unwanted good to us free of charge, please allow 3-5 working days for this to arrive.
We are very sorry to hear you have cancelled your collection with us. If you do change your mind in the future, please do not hesitate to contact us.
Kind Regards,
Jack Pike
I don't understand the poorest reviews
I don't understand the poorest reviews. Diecast models from Atlas are great value. Customers don't seem to read the small print or understand how the company operates! Keep up the good work, Atlas. If readers really think Atlas models are bad, just check out what some of them make on e-bay!
R S B, Leics.
11 July 2017
Unprompted review
Reply from Atlas Editions UK
Thank you so much for your fantastic feedback.
Kind regards,
Jack Pike
Avoid these con merchants!
Avoid these con merchants!. They will Invoice you for models not ordered. I returned a model and sent via Royal Mail, Recorded Delivery. Still they send Invoices...My Post Office even warned me amount them, they have other Clients in the same Scam done by Atlas Editions. Buy instead from a honest Company!.
6 July 2017
Unprompted review
Reply from Atlas Editions UK
Hello Mr Liddy,
Thank you for your review.
Can you please supply me with the customer / account number so I can investigate this matter.
Kind regards,
Jack Pike
NEVER BUY FROM THESE SCAM MERCHANTS
NEVER BUY FROM THESE SCAM MERCHANTS
They sent my Mum a bunch of stuff she hadn't ordered and tried to charge her for it - and get her card details so in future they can send stuff she hasn't ordered and take the money.
Looking through the 100s of reviews on this site and elsewhere, their MO is to prey on the vulnerable and make them think they 'owe' them money. The products are cheap tat, to boot.
I'll be reporting them to Trading Standards.
6 July 2017
Unprompted review
Reply from Atlas Editions UK
Hello,
Thank you for your review.
Can you please supply me with the customer / account number so I can investigate this matter.
Kind regards,
Jack Pike
This company are trying to rip off my …
This company are trying to rip off my 85 year old father, he initially bought a small truck then they started sending him stuff he hadn't ordered . He sent them two letters explaining that he had not ordered, these letters were ignored.
Today he got an overdue payment letter do £41.96 with admin charges of £2.00..
These people are preying on the elderly, please do not buy anything from them.
He tried to phone them o try and return the two cars he did not order and was fobbed off...
STEAR CLEAR!
I have now contacted my solicitor, and given them the relevant info and we will be suing for unnecessary distress this has caused my father...
4 July 2017
Unprompted review
Reply from Atlas Editions UK
Hello,
Thank you for your review.
I am very sorry to hear of the issues your father has had with his collection.
I have had a look at your father's account and can see he placed an order for the Leyland Esso Tanker priced at £2.99 on Sunday 22nd January 2017. This item was sent to him along with an advert for the Guy Warrior model and free gifts at the discounted price of £14.98 and if he decided to order this, the first model he ordered would be discounted so he wouldn't need to pay the £2.99. The leaflet stated that this would be the beginning of the Dinky Toy Truck collection and included images of the upcoming models. Your father agreed to this by returning the 'Yes' slip attached with the parcel.
I can see that the Bedford TK Tipper Truck was then sent on Thursday 23rd March 2017 and then a month later the Guy VIxen Flat Truck was sent on Thursday 20th April 2017. We then had contact from your father on Monday 24th April 2017 as he requested that his collection was to be cancelled, this was done on the same date and no further models was sent from us.
I can see we received a letter requesting a returns label for the unwanted items on Wednesday 7th June 2017 to which a label was sent from us. We then received further communication on Monday 3rd July 2017 requested another returns label to which we have sent out.
I can confirm that the Dinky Toy Truck collection has been cancelled and your father will not receive any further models. The returns label should arrive over the next couple of days and, once we have received the unwanted goods back to us, we will be able to update the account and clear any outstanding balance.
Again, please accept my sincere apologies for any inconvenience caused.
Kind regards,
Jack Pike
Underhand way of selling you the first …
Underhand way of selling you the first item at reduced price but then in small print they say they will charge you for subsequent items sent (BUT NOT ASKED FOR) at 5x the price! This of course is in the SMALL print.
30 June 2017
Unprompted review
Reply from Atlas Editions UK
Hello Derek,
Thank you for your review.
I am very sorry to hear that you are disappointed in the service we have provided, we try and make all of our advertising as clear as possible to all of our customers.
I can see that you ordered your collection via our website. On this page we do inform you that the model following the Leyland Octopus Esso Tanker is the Guy Warrior "Heinz" Van by including pictures of this model along with the following information locate next to this image “Next up is another all-time classic – the Guy Warrior ‘Heinz’ Van. Guy trucks, buses and commercial vehicles were once a common sight on Britain’s roads.” This then goes on to say “it’s just £9.99 (plus £4.99 p&p) – a saving of £5 on the normal price. And, you’ll also receive a FREE 12-piece Dinky Toys Road Signs set, a must-have for any Dinky enthusiast.” The advert then goes into detail about the next up and coming models within that collection.
I have checked your account and can see that your collection is now cancelled and you will not receive any further models, I apologise for any inconvenience caused on this occasion.
Kind regards,
Jack Pike
Could you please tell how may cars are …
Could you please tell how may cars are in the British touring cars collection.thanks
27 June 2017
Unprompted review
Reply from Atlas Editions UK
Hello,
Thank you for contacting Atlas Editions.
There are currently up to 20 models in our British Touring Cars collection.
Please note that this number is subject to modification without notification.
There is no commitment to the Collection and so every individual is in control of how many models in the series they collect.
Kind regards,
Jack Pike
Hopeless customer service
My father decided to take an advantage of an offer given on a leaflet provided with the Daily Mail using the telephone number provided. He should have received the regency red Jaguar Mk2 for £1.99 with free postage and packing. Instead he received a black E-type Jaguar model together with an invoice for £12.63 and this amount was taken from his debit card. When he tried to resolve this using the customer service number he couldn't understand the person speaking due to the strong accent. Following this he received another delivery together with an invoice for £18.98 - an item which he had not ordered. Fortunately he had already cancelled his debit card so no further money was taken. We are at a loss as to how to resolve this situation given that it is not possible to speak to someone on the phone who is a native English speaker. Totally hopeless!
Update 1
There seems no way to reply to your comment so I've had to edit this review to add my father's customer number 15479471. This was already inputted into the first form. Please provide an email address or way of contacting you directly.
Update 2
I feel I need to reiterate that my father did not order any of the items he has received. He only wanted to order the regency red Jaguar Mk2 for £1.99 including post & packing and he still has not received this order - given the multiple issues experienced he no longer wants this item. I see that the invoice submitted for the first car you sent was actually for a Jaguar Mk2 but you charged £8.99 plus £4.99 post and packing. This was not
what was in the box.
I fail to see how it is a gesture of goodwill to clear his account on return of the XK140 Convertible which is a further item he did not order (and for which he has been billed a further £18.98) so why on earth Atlas should expect him to pay to return items he did not order I cannot fathom. I look forward to an appropriate response from Atlas on this matter.
Update 3
No response to update 3. No returns label received.
26 June 2017
Unprompted review
Reply from Atlas Editions UK
Hi Caroline,
I am so sorry to hear of your Father's difficulties in trying to resolve the issue of receiving incorrect and unwanted models. Please advise me of your Father's customer number and I will investigate and resolve immediately.
Kind regards,
Fe Betts
**Update**
Hello Caroline,
Thank you for your review and for supplying us with your father's customer number so we can look into this for you.
I have taken a look at your fathers account and can see that he contacted a member of our sales team on 21st April 2017 to place an order for the Jaguar Cars collection. The agent at the time offered your father an introductory package that consisted of a Jaguar MK2 model, Jaguar MK2 Print, Jaguar MK2 Certificate, A Jaguar DVD, Jaguar E-type model, Jaguar E-type Certificate & a Jaguar E-type Print all for only £12.63. Your father agreed to this offer and the entire order was sent out. I can see from the account that you or your father contacted us on Tuesday 23rd May to inform us that the Jaguar MK2 model was missing from this parcel so a replacement was sent just a few days later. I am very sorry that the item was missing from your delivery, I will be passing this feedback over to our despatch team to look into this.
Your father contacted us on Tuesday 6th June 2017 to chase his replacement model, our advisers informed him he should expect to receive the model by the end of that week.
As the Jaguar Cars are apart of a monthly collection the next model, being the XK140 Convertible, was sent on Thursday 8th June 2017. I can see that we then had contact from either yourself or your father requesting that the collection was cancelled on Monday 19th June 2017. I can confirm that the Jaguar collection has been cancelled and your father will receive no further models in the future.
I have sent a returns label for the unwanted item as a gesture of goodwill, we will clear your father's account upon return of the XK140 Convertible.
Please accept my sincere apologies for the inconvenience caused.
Kind regards,
Jack Pike
This morning I received the 19th model …
This morning I received the 19th model in the tractor collection I s there no quality control where these models are made. The Steyr 185a I received was very poor a lot of cheap plastic and the steering wheel pointing off at a strange angle. This one will have to go back to Atlas for a replacement. Not pleased the quality of these models has gone down hill lately.
21 June 2017
Unprompted review
Reply from Atlas Editions UK
Hi Patrick,
Thank you very much for taking your time to leave a review and to let us know of this valuable feedback. We pride ourselves in the quality of our products and are very sad to hear that we have let you down on this occasion. I have organised a replacement model to be sent right away, please dispose of the damaged model you currently have.
I will certainly be passing your feedback over to our products team so we can investigate further.
Please accept our sincere apologies for the inconveniences caused on this occasion.
Kind regards,
Jack Pike
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