Audi Reviews 

Absolutely disgraceful service. I bought a £20k Audi A1 from the Hardwoods group in Crawley Audi and due to the distance they sent a video of the car which all looked fine and I paid for delivery.
I was reassured that the car would go through the Audi 150 point check so felt at ease.
The car arrived and all looked well until a friend noticed that the headlights were extremely scratched when the lights were on, I just assumed it was from car washes and I would buy a kit to restore them, little did I know tht the scratches were on the inside and had burnt from the LEDs now I have a lovely looking car with headlights that look 20 years old and Audi will not do a thing about it! Crawley Harwoods Audi even ignored me completely I had to go to Audi customer services to even get a response from Harwoods Crawley!

I'm still in total shock that Audi would sell a car like this! You don't expect this poor lever of care from a dealership!
Now I will lose thousands if I want to sell the car because the headlights are so bad. If I could add photos I would they are horrendous!
So much for my love of Audi and being a lifetime customer!

Q5 another day of blank dashboards. I have had an Audi for 40+ years. This is my worst ever experience with a car. Audi and the Stratstone dealer dont care.

My advice dont buy from Audi or this dealer network

Recently attempted to book a test drive of a Q6 Etron as my current car is due for return (salary sacrifice). I selected a dealer close to my location and was in al fairness contacted fairly quickly. During the call the advisor offered only a single date and time which i couldn't attend, then proceeded to tell me how busy they are and how many cars they've sold with no attempted to make another booking. I guess Audi dont need my business then!

The Audi brand has a really poor attitude towards its customers, which is a shame because the local dealer has been great in resolving a fault on my A3. Based on my experience of the brand - poor quality/unreliable components, Customer Relations Managers who never return or follow up calls, my first Audi will definitely be my last. Just a pity I can’t give the brand zero stars.

I bought a car from Audi Blackburn in November and shortly after noticed a vibrating noise when turning full lock. I phoned them and was advised to bring the car in the same day, which I did driving over an hour and a half to get there. After looking at it they confirmed there was an issue but said they couldn’t fix it that day and suggested taking it to Audi Warrington as it was closer to me.

Audi Warrington later confirmed they could sort the problem, but the warranty approval had to come from Audi Blackburn. Warrington told me that if Audi approved the claim, they would carry out the repair. Since December I have been chasing Audi Blackburn for this approval and have had constant communication issues: multiple emails ignored, no follow ups and no clear answers.
(Audi Warrington- A girl called Hamida has been more helpful than the dealership I bought from)

Last week I got through to someone who told me I would now need to come back in for another diagnostic even though Audi Blackburn diagnosed the issue back in November. I was also told the original diagnostic was “no longer on file,” meaning I’d need to travel again for the diagnostic and then again for the repair all without any clarity on whether it’s even going to be covered under warranty. I also sent over the email from Audi Warrington with what needs to be done so they can just approve it.

My dad owns his own car garage, so I know what proper communication and customer service should look like and this has been the opposite. I’ve been chasing this since November and the issue is still ongoing months later with zero accountability from Audi Blackburn.

This experience has been extremely disappointing and far below what I would expect from an Audi dealership. Until communication improves and customers are treated properly, I wouldn’t recommend Audi Blackburn based on my experience.

Bought my sq5 from aberdeen audi used cars from worst sales person I've ever dealt with . barry downie renaged on my deal promising mats a bootliner .month on after taking car still not here and to say this salesman calling me a chancer in front of my wife in there showroom just shows what they think of there customers needless to say my wife and me WONT!!!!!! be returning to this dealer be warned

Terrible customer service and poor management at Audi Finchley Road.

I am extremely disappointed with the standard of service I received. My car was with them for two days and absolutely nothing was done. I was told parts needed to be ordered, yet nearly a week later there has been no update at all.

Communication is non-existent. I have emailed the manager, Stewart McLagan, over four times and have received no response whatsoever—no reply, no phone call, nothing. This level of disregard for customers is unacceptable, especially from a premium brand like Audi.

Overall, the service is unprofessional, badly managed, and far below expected standards. Terrible, terrible experience. I would not recommend this dealership to anyone.

Raised a complaint with Audi uk complete and utter waste if time and effort. No care whatsover about aftersales and how dealers are not representing the brand. Never ever using Audi again.

If I could give 0 that would be to good
The only thing is a minus score
Total rubbish

Don't buy an electric Audi. I'm currently driving an Q6 Edition 1 and the maximum charging range Audi advise is nowhere near to what the car achieves. And this is before any driving is done. The figure is misleading and way off what is achievable. The figure Audi state is around 290-300 miles on a maximum charge. I am lucky if I achieve 200 miles on a good day. However the other day I only achieved around 180 miles. This is before any driving is done therefore you can knock another 10-15% off that figure for real world driving. That is ridiculous. Audi are already under scrutiny for misleading EV charging claims. Save yourself the headache and buy from another manufacture.

App constantly down so cannot do remote stuff to car as you should. Premium cost for the brand, poor service. No customer support. Issues been going on for months and no sign of a fix.

Nicest looking cars on the market but my god the MMI system and electronics are ridiculous ! Always a fault code

Hi had my first service with Audi farnborough hants , it was a excellent experience from the moment I arrived was greeted by team member she was lovely explained everything what would be happening with my car and directed us to lounge area where hot and cold drinks are , I was kept informed at all times extremely impressed by Audi very helpful will most definitely use them again thankyou Audi for making me and my car 🚗 happy 😊 and big thankyou to lovely lady that took payment and escorted me and my daughter to my car it meant alot as in recovery of cancer and my car is my lifeline .

Audi Q4 2024
My Audi app: Never before have I struggled with an app at this scale. The car and app never connect even on the home WiFi. Air conditioning timers work randomly. App was upgraded and timers started to work, but then the app was updated and everything disappeared! Audi told me that only one user is allowed with no more than two users on one profile. As my wife and I both use the car and we cannot have separate profiles, which is ridiculous! This restriction also prevents the app and our intelligent Ohme charger from talking as the app considers this a third profile. So car and the charger are continually fighting.
Keys: key remote sensing has never worked for the doors. We have to open the car by pushing the button every time. Not something you expect from a £60k luxury SUV.
Display MMI interface: Car and phone connection delays. Sometimes can take up to 5min for the CarPlay interface to connect. This annoying feature prevents you from starting your guidance Satnav on your phone so you are stuck until the car decides to give it to you.
I get the feeling the app and MMI system were developed by a third party and just “tacked” on to the car. On several occasions the MMI display has just refuse to work entirely for the whole day. Even stopping, locking and restarting the car would not reset it. Sometime only half the AC System display works.
We love the Audi driving experience but this horrendous software, App and non-existent technical support just makes everything miserable.
I will happily give this car back at the end of its lease and buy something else.

Do not use this dealership.
Closed early without warning after telling me to collect my car. Wasted journey and no apology. No management accountability. The way I was treated made me feel unwelcome. Complaint handling has been just as bad. I would not return and would not recommend them to anyone.

Stockport Audi over the past three weeks I have received extremely poor service
They do not know anything about customer care

I hold a valid Service Plan and have repeatedly contacted your service department to arrange a routine service. Despite several calls, I have been consistently dismissed and given no assistance. I have been spoken to in an unhelpful, arrogant, and frankly insulting manner, and at no point has anyone taken responsibility for booking my vehicle in or following up with me.

This level of service is completely unacceptable, especially from a brand that claims to prioritise customer experience. I expect to be treated with courtesy and professionalism, and this has been the opposite.

Birmingham Audi in Shirley once again fell short of expectations. Last year, I spent £4,000 at their garage to fix an air suspension issue, only to face the same problem again this year. They failed to repair it and quoted over £1,000 to replace a part that was already addressed last year and remains under warranty. I left a one-star review on Google, which they acknowledged and asked me to email my concerns about, yet I have received no response in the two weeks since. Their customer service is utterly unacceptable.

The "Audi A4 Reliability" Myth: 10 Faults in just 3500 Miles
I purchased a 2006 Audi A4 2.0 Petrol with 97,000 miles, expecting the "robust German engineering" the brand is famous for. Despite immediately performing a full premium service (Mobil fully synthetic oil and all filters), the car has been a mechanical nightmare.
In the short time I have owned it, I have only managed to drive 3500 miles, yet I have had to replace nearly every major peripheral component, including:
• Engine/Electrical: Crankshaft sensor, Oxygen sensor, Spark plugs, and the Throttle Body.
• Mechanical: Rocker cover gasket and now a failing Starter Motor.
• General Maintenance: Front right window regulators, rear brake disks/pads, and windscreen washer system.
To have this many failures before reaching 102,000 miles proves that the claim of these engines lasting 500k miles is a complete myth. If you are looking for a reliable vehicle, do not be fooled by the Audi badge. My experience has been one of constant repairs and zero reliability.

They have no clue how to solve potential or recurrent software issues causing performance issues on the on the electric cars. I have a 2024 q4 etron and the the helpline is usless. They have known issues with the software package. I was told by AA brakedown to call audi as they had seen issues with software package being downloaded by their cars which runs down the 12v battery on the car (separate to the main battery). When I reached home, I tried to charge the car. However it woud not charge and the 12V battery had been depleted. Calling audi did nothing and is a complete waste of time. They need to understand that the software packages on cars will become a growing part of their business where they have very little capability.

Utterly appalling from start to finish. We bought an approved used car from Oxford Audi with extended warranty. We had to fight for almost 5 months to get the repairs to the diesel system done. Time after time we were promised a fix but it took numerous visits and contacting Audi UK, trading standards, financial ombudsman etc to get any reaction from the staff. After many months of shocking treatment, we finally got our car back and were promptly threatened with the police if we didn’t return the loan car by close of business that day. Eventually we were promised a refund which then took over a month to arrive. I feel sorry for the friendly and helpful reception staff that, no doubt, have to face extremely dissatisfied customers on a daily basis. Without doubt the worst retail experience I’ve ever had. If you really want an Audi, I would suggest you don’t use the Marshall dealership. Go elsewhere! A real shame I have to leave one star.