Audi Reviews 

I bought a brand new Audi Q4 etron last year and it was the worst mistake I’ve ever made !!! The salesman I bought it off must have been smoking something good cos the mileage he told me I would get I’ve never got anywhere near on a 100% charge no matter what conditions etc…
Now for the last 3/4 months I’ve got a charging fault which means I can’t charge my car at home instead I have to pay extortionate prices at public chargers!!! Audi are aware of this and say it’s a software issue and that they are awaiting a fix for but apparently it’s quite common and il just have to wait until there is a fix through a software update !!!
The customer services are absolutely awful you pay a higher price for a supposed premium brand car but in reality it’s awful and now I can’t use the charger that costs about £2.50 instead I’m paying between £35-£45 il never buy Audi again 😡

I have been a long standing regular customer of Audi Sheffield. Recently, during a MOT/service experienced a most unfortunate incident, following which the car could only be released after a few days, with a pass MOT.
Sometime, soon afterwards a noise erupted from underneath the car & on investigation multiple damaged parts were found. There was no good explanation for this damage in such a short time.
I raised the issue with Audi UK Customer Services who communicated with Audi Sheffield. Thankfully they agreed for the repairs, which was done without much delay.
I found Chris Franklin the newly appointed Head of Business to be approachable, understanding & polite. I am grateful to him for authoring repairs. The staff in Audi Sheffield are welcoming & friendly. I would specially like to mention Dominic & Jacob, who were very helpful in ensuring the repair to be done as soon as possible,& advising of any other work required.
I am pleased with the service provided & will continue to
take the car to Sheffield Audi whenever required.

I am extremely disappointed with the service and after-sales support I have received from Audi regarding my 2019 Audi Q3.

I purchased this vehicle brand new from Audi Westrand and have remained a loyal customer by having it serviced exclusively by the dealership since the day I bought it.

While the vehicle was still covered under the Audi warranty, I repeatedly reported gearbox issues. Unfortunately, my concerns were not addressed, and no meaningful action was taken. Now that the gearbox has failed outside of the manufacturer's warranty, the repair quotation is an astonishing R166,000. My AA Warranty will only contribute R21,000, leaving me with an enormous financial burden for an issue I reported while the vehicle was still under warranty.

To make matters worse, when my vehicle was returned to me after being at the dealership, the front grille had been damaged. It was not damaged when I handed the vehicle over. Despite this, Audi has refused to accept responsibility for either the gearbox issue or the damage caused to my vehicle while it was in their care.

I have also approached the Motor Industry Ombudsman in the hope of receiving assistance, but unfortunately I have not received any meaningful support.

As a customer who invested in the Audi brand and remained loyal by servicing my vehicle through the dealership, I expected far better customer service, accountability, and support. Instead, I have been left feeling ignored, frustrated, and deeply disappointed.

I am sharing my experience in the hope that Audi South Africa will take this matter seriously, investigate what has happened, and provide a fair resolution. Customers should have confidence that legitimate concerns raised during a warranty period are properly investigated and that vehicles are returned in the same condition in which they were received.

#Audi #AudiSouthAfrica #CustomerService #ConsumerRights #MotorIndustryOmbudsman #AudiQ3

Harold Wood Audi sold us a Approved Used Q3. We took the carto Wimbledon Audi on 8th June 2026 to fix a leaking roof under warranty. 6 faults were identified and Audi warranty paid just 1 as they said all the others were pre sale issues.
There was a leaky roof, rodent damage and unserviced parts going back to 2023. Harold Wood Audi sold us an unserviced car with faults and have not responded to almost daily calls and emails. No payment offer. No repair offer.No refund offer. It is now 6th July.

I honestly cannot recommend Five Oaks Audi based on my experience.

Every time my car has been in for repairs, it has come back with more problems than it went in with. Instead of fixing issues properly the first time, I've had to make repeated visits, wasting my time and leaving me with very little confidence in the workmanship.

What has been just as disappointing is the customer service. On every visit, I've been made to feel like I'm an inconvenience simply for expecting my car to be repaired correctly. Rather than feeling valued as a customer, I leave feeling frustrated and unwelcome.

To make matters worse, they seem happy to charge for the smallest items, yet the standard of service doesn't come close to justifying the cost. When you're paying premium prices, you expect premium service, and unfortunately that has not been my experience.

As a business, we currently have three Audi vehicles in our fleet. Because of the poor service we've received from Five Oaks Audi and the lack of confidence we now have in the brand, we've made the decision to sell all three and move to another manufacturer. That's a significant decision, but one we feel has been forced upon us.

This dealership has completely destroyed my confidence in Audi. I wouldn't recommend Five Oaks Audi to anyone looking for the level of service you would expect from a premium brand.

If I could score less than 1 I would, my vehicle has failed 3 times since purchased at the end of 2025. A brand new A5 saloon. The car is absolutely rubbish, low quality, low grade, completely below what I have come to expect of the Audi brand. Having gone from a 2021 reg Q5 to a 2025 A5 the difference is unbelievable. The drive, cabin quality, the feel. Genuinely the only thing positive was the sales advisor at Audi Coventry. I bought the car because of him. He is a true legend but deserves to work for a quality brand.

I've purchased and had serviced by Audi, many approved used cars over the years, from A3, A5, TT, A7, to S3, so was excited to be collecting my dream Audi RS7 on Dec 23rd 2025 for ~£60k with 43k miles. With it being an approved Audi, I had peace of mind and didn't think twice about the standard. However, on handover I was genuinely shocked at the condition of the bodywork. Rear wheel arches were peppered in stone chips, and there were other chips and scratches, which I argued should have been covered during bodywork prep. I was told it was to be expected and there was 'insufficient margin in the car' to prepare it to any higher standard. As I'd traveled a long distance to collect, I accepted a £200 reduction in price to get the bodywork polished myself as goodwill and to 'stop me giving them a bad review'. Also instead of a set of rubber mats, I'd agreed as part of the deal, I was surprised to find only a front set of ill fitting A6 mats...presumably there wasn't enough margin. On arriving home and taking it to a body shop, I learned the cost to respray the wheel arches alone was ~£1000. The drivers door also had a bad rattle, as if the window was loose. There was also over spray on the tyre valves/caps from the alloy re-furb and the drivers door had a dent that I hadn't spotted. The ventilated seats, now it's warmer I've realised don't work properly. All in all, a very sour taste. The icing on the cake however, and what has prompted this review, was that the brake wear indicator started coming on intermittently having done only ~1500 miles/3.5 months after collecting. On the advise of Lincoln, I took it to my local dealer, Watford Audi, who showed me the pads were all at ~ 5mm friction material remaining, which raised eye brows. But the trigger for the warning was a frayed sensor wire on a OS front pad. They quoted over £1000 to have the front pads replaced and suggested I contact Lincoln for some good-will, as although a perishable item, pads should have lasted more than 1500 miles and the frayed wire was possibly a warranty issue and could have been visible on inspection. On the bright side, Watford fixed the window rattle after finding a bolt was missing inside the drivers door window assembly. Despite me sending the report from Watford, Lincoln Audi told me it 'met their standards' and couldn't help with the brakes. Apparently I 'might have taken it to a race track'!! In isolation, I perhaps would have accepted the brakes, but this was the straw that broke the camels back - really rubbish experience with Lincoln Audi. I couldn't help but remember those words from the sales manager 'not enough margin'. They asked me to escalate to Audi UK, which I did on 19th May. Sadly, Audi UK have been next to useless (I'm assuming they are inundated with other complaints) and I'm still waiting as of 30th June. Over 1.5 months since the original complaint.... I know VAG are struggling with margins, you can see that in the quality of latest interiors, but this is so short sighted and I certainly won't accept the 'Approved Audi' peace of mind again. What is it exactly that I paid a premium for? I advise you to thoroughly check the condition of any approved used purchase from Lincoln and ask for evidence that it has had a thorough preparation, as it seems once you've collected, there will be no level of good will or customer service. Perhaps it's because I'm not local. Either way, a rubbish experience.

Audi need to get a grip on the service provided by their charging partner Elli. I had an issue with the "transaction" not being authorised. Telephoned the help line and despite my not being able to understand the agent he spent almost 30 mins trying to resolve the issue which then took another agent 2 seconds to fix! Tried to have a conversation about the difference in charges as I had to use my credit card to pay for the charge rather than the discounted Audi card, and they did not want to know! Can't escalate on the call, no interest in sorting out. Really very annoying. This is on top of the fact you can't open and lock the doors using the Audi app! Unbelievable!

I would strongly recommend thinking very carefully before buying a vehicle from Stratstone.

In my experience, the customer service was extremely poor, and I felt that agreements made during the purchase process were not honoured. I was also disappointed to discover that the company is no longer a member of the Motor Ombudsman, which influenced my confidence in how my complaint would be handled.

Throughout my dealings with the business, I felt I was met with underhand tactics rather than a genuine effort to resolve the issues. As an individual customer, it felt impossible to challenge a large company with significant legal resources.

Overall, I found the experience frustrating, stressful, and deeply disappointing. Based on my experience, I would not recommend buying a vehicle from Stratstone and would encourage others to do thorough research before making a purchase.

DO NOT EVER BUY AN AUDI!! We took receipt of a brand new Audi Q6 Etron in November 2025. 24 hours after receiving it, warnings appeared on the dashboard. The vehicle went into the workshop, 2 days after it was returned to us, the same faults reappeared. Back to the workshop it went, and 8 months later, we are still yet to get it back. We have had a series of different hire cars over that period. When Audi finally realised they had incurred more than £12k of hire car fees, they replaced the hire cars with a Q6 Etron from their own fleet. Two days later, the same errors appeared on the dashboard of this replacement car. I called Audi One Mobility but the person there said there was no point in getting the AA out as they'd only reset the sensors and the errors will appear again. Better to take it to the workshop. By this time, I'm completely fed up with having to sort out replacement vehicles, getting used to driving different cars all the time. I head to the workshop but they've all gone home for the day. I'm at the end of my tether with this 8 month ordeal. I speak to the receptionist who can clearly see how upset I am, she speaks to the only on site managers who are in the sales department. They don't even bother to come out of their office to speak to me, they just send her back to speak to me. This is a truly appalling example of leadership. I appreciate as sales, they're not able to help but to make the poor receptionist come and face an upset customer, demonstrates a clear lack of leadership and empathy towards my situation. It would have been far better for them to come out, acknowledge how i'm feeling, demonstrate some empathy and commit to escalating this on Monday when the workshop team are back in the office. I left my details with the receptionist so that the workshop manager can give me a call on Monday.
Monday arrives, they wait until 5.25pm to call me. Again, leaving it to the workshop receptionist to call me back, and she'd left it until after her manager had gone home so again no way to escalate. They ask me to bring the car into the workshop which I refuse to do because I am sick and tired of inconveniencing myself over this matter. If they want the car, they need to collect it. They say if I can't bring it in, i'll have to call Audi One Mobility to ask for collection which again I refuse because I'm not inconveniencing myself again, she can make the phonecall to arrange collection. Why can't someone take ownership of the issue? I just keep getting told by the people I speak with that it's not their fault and they can't help... why can't they escalate up the hierarchy until they get to someone who does have the authority to do the right thing by the customer? There is no accountability and at no point has anyone demonstrated any empathy or put themselves in our shoes and at no point have we ever received an apology.

Truly the most appalling service I have ever experienced with Elli VWs charging service partner. @audi you need to investigate how they are treating your customers. I have a sync issue in Audi q6 etron and after 14 days of requesting information from me to diagnose a fault they've either blanked me, delayed a written response or refused to call me and walk through the issue. I have now arranged a warranty visit to an Audi main dealer to see whether they provide Audi themselves with a better service. As a result I would never buy a Audi EV again in my life as you need Elli's services to work flawlessly to enjoy the car. Truly appalling customer service from a critical Audi service provider.

We received a safety recall letter from Audi regarding drivers airbag.In bold red writing it says driver airbag could cause fatal injuries when deployed, we have now been waiting since 25/03/26 for a part but we are told there are no parts available and no timescale for when they will be available, but Audi customer service say the car can still be driven with no restrictions despite the warning of what could happen,no courtesy car as it is not a stop driving recall,so we are left with a car we won't drive,our insurance say they would not pay out in event of crash involving airbag,customer service should be renamed no service,no urgency, our last Audi

Very disappointing service experience. Communication was extremely poor with no proactive updates on the status of my car. I was repeatedly promised call-backs that never happened, leaving me having to chase for information myself. Overall, the customer experience was frustrating and well below the standard expected from Audi.
I hope this feedback is taken seriously and used to improve communication and customer care going forward.

Customer service absolutely horrendous put a complaint in as needed a cooling problem resolved not only got wrong had two water pumps two thermostat and was told thermostat leaking but turned out was water pumps two changed top tank pipes and oil cooler which was all original Audi parts just needed some guidance all I got was a bill and nothing done and customer service didn’t understand what I was saying never again will I buy an Audi as this is my second one I’m disabled and just needed a bit off help was that to much to ask as I am after all the customer manners don’t cost anything

I am extremely disappointed with my experience with Audi. My vehicle suddenly lost power and went dead while I was driving, creating a serious safety concern. After the car was taken in for service, I was informed that the issue was related to a malfunction with the vehicle. Despite the fact that the breakdown was not caused by anything I did, I was refused a loaner vehicle because I was told none were available. Being left without transportation while my car is being repaired for a manufacturer-related issue is unacceptable. I expected better customer service and support, especially given the seriousness of the problem. This experience has been frustrating and has significantly reduced my confidence in the brand.should of gotten mercedes

I made an enquiry on an Audi a3 saloon and had the pleasure of dealing with Jemima. Although I didn’t go through with the sale, it was lovely to with someone so kind and genuine.

I collected my new Audi Q6 e-tron in April and was told the home charger installation would be included free of charge with the vehicle.

The experience since then has been poor. It took over a month before the charger installer even made contact, then several more weeks before they could attend. The appointment was then rescheduled 3 times.

When they finally came out, I was told the installation was only free if I accepted around 3m of visible cable and clips across the outside front of my house. If I wanted the cabling to be installed more discreetly, I would have to pay extra.

This was not made clear at the point of sale. It feels like the “free” installation is only free if the customer accepts the cheapest and most unattractive option, with significant charges added for anything more suitable. A local supplier quoted around £350 for the groundwork, while the Audi quote was an eye watering £2,000+.

Still no communication or Charger from Audi's installer. Overall, this has been slow, badly communicated and disappointing. For a premium brand and a new Q6 e-tron, the process has fallen well short of expectations.

I recently purchased an Audi A3 from Watford Audi, and I wanted to specifically recognise Vito for the exceptional service he provided throughout the entire process.

I have been in contact with Vito for the last six months, and from the very beginning he has been professional, knowledgeable, patient, and incredibly supportive. Buying a new car can sometimes feel overwhelming, but Vito made everything straightforward and stress-free.

What really stood out was his commitment to customer service. He consistently went above and beyond to answer questions, provide updates, and ensure I was completely comfortable with every step of the purchase. Nothing ever felt like too much trouble, and he genuinely cared about delivering the best possible experience.

Thanks to Vito, collecting my new Audi A3 was an exciting and enjoyable experience. He is a real credit to Watford Audi, and I would highly recommend both him and the dealership to anyone looking to purchase a vehicle.

Thank you, Vito, for your outstanding support and dedication.

I would strongly advise anyone considering purchasing a new Audi to think twice.

I purchased a brand new Audi Q5 from Audi Lookers Newcastle in January 2026, and the experience since has been nothing short of unacceptable.

Within a short period, the vehicle developed numerous faults, with over 50 warning messages appearing on the dashboard. Two of these were particularly serious:

A performance fault causing the vehicle to lose power whilst driving, which is extremely dangerous
An occupant seatbelt system fault

The vehicle spent over two months in the garage, during which time it was also damaged whilst under repair. Despite this, the car was returned to me, only for the same performance fault to reoccur within days, again resulting in loss of power and warning lights flashing.

Across Audi dealerships, Audi UK, and Audi Finance, I have:
- Been passed pillar to post with no ownership of the issue
- Received conflicting information and broken promises
- Been left without a courtesy vehicle, despite the car being unsafe to drive
- Been told it could take months just to review my case

This level of service reflects wider concerns raised by other customers, with many reporting unresponsive support and dissatisfaction with product quality and faults in new vehicles.

For a premium brand, this is completely unacceptable. The vehicle is not fit for purpose, and the lack of accountability across all departments is deeply concerning.

Avoid Audi if you value safety, reliability, and basic customer service.

Spent 30k on a Etron 6 weeks ago, I have had the car a total of 8 days. Been in and out of loan cars as it has a critical battery fault. Have rejected the car within the 30 days under the consumer rights act, and they have refused it. Took my money, and I don’t have a car I paid for. Appalling customer service and shoddy vehicles. Super disappointing for a main dealer