Audi Reviews 

I recently purchased a 2025 Audi Q4 Sportback e-tron from Stratstone Audi Milton Keynes, and while there were some initial issues during the sales process that caused real concern, the experience was completely turned around thanks to Dominic Esposito.(GM Sales Milton Keynes Audi)

When things weren’t going smoothly, Dominic personally stepped in, took ownership of the situation, and made it his mission to put things right. His response was immediate, his communication was clear and consistent, and his commitment to resolving the issues was genuine. He didn’t pass it off or hide behind processes he engaged personally and got things moving.
What impressed me most was the calm, professional, and human way Dominic handled everything. He listened, acknowledged the concerns, and acted decisively. That kind of accountability and customer focus is increasingly rare, and it made all the difference.
In an age where customer service often feels transactional, Dominic’s approach was refreshingly genuine. He didn’t just close a sale he restored trust, removed stress, and made me feel like a valued customer.
A huge thank you to Dominic for stepping up and turning a difficult situation into a positive one. If you’re considering an Audi from Stratstone Milton Keynes, ask for Dominic you’ll be in safe hands.
Highly recommended.

I recently purchased a new Q3 Sportback Quattro from Audi Edinburgh. The whole process was slick from initial visit to the showroom, comparison specifications sent, test drive, order process and collection. The staff were excellent and the car arrived ahead of schedule. I special mention to Lee Graham who handled the sale and all the staff at Audi Edinburgh. The car is a dream to drive. Thank you.

I purchased a new Audi A3 last year. The heater does not distribute hot air to the footwell. The dealership say a software update might cure the problem but none has arrived. The car seems to be irreparable. Audi customer services wont provide any technical information on the problem, just offered a meal voucher prior to closing the case. Absolutely shocking experience.

my friend says she loves audi so muchhhh she dreams about it

The worst dealer ever by experience.Audi uk l have a7 tfsi e 2021 29000 miles with manufacturing defect .they don’t want to take there responsibility even with TSB ( b200049) and 44000 cars been recalled in North America they treat people deferentially even they are same cars built in same year in Germany. But in Europe and uk they always find excuses. This brand is getting worse and worse . The customers relations managers is so bad and arrogant they don’t even take you seriously specially a manager it called Luke drake for me if you employed someone like him you must be low class brand .honesty a brand to void . Expensive cars with many fault expensive parts very very bad customers relations staff . Sham on you.even audi bolton confirmed it’s manufacturing defect with safety concerns blank cluster that manager email me a message advice me to contact motor ombudsman.you can tell witch tape of staff they have .lm talking here about luxury car ??? Who cost brand new £70000.
Reference: 06692404

I purchased a used Audi A3 14 months ago with 24 months extended warranty. My electric window has just stopped working and was taken to Audi for repair. Following two days of assessment, I was told my window is not covered for repair! I contacted the head office, and they upheld the decision. I am therefore taking this further to the ombudsman. Disgusting customer service. I will never buy an Audi again.

I have just got an Audi A6 Avant Black Edition E-tron on finance. This is costing me £700+ a month for a £70,000+ car, to find that Audi then have the audacity to charge the customer for ambient lighting within the cabin and an EQ for the sound system. I find this ABSOLUTELY DISGUSTING!!!

What an absolute scam of a company this has turned out to be. I've regrettably replaced my Polestar 2 with this car and it has been an extremely underwhelming experience to say the least, and now I'm stuck with it for 3 years. Sucked every bit of excitement out of receiving a new car...

I understand that every car has optional extras, but this is just extortionate especially as the Black Edition is one of the highest trim lines you can get for this model.

I'm so sorry I went with this brand and bitterly disapppinted.

Very disappointing experience with an authorised Audi dealership. Vindis Northampton Audi

I brought my Audi A5 in for a health check and specifically asked for the oil to be topped up because the MMI showed minimum oil level. After returning home, the oil level appeared unchanged while the coolant had been filled above the MAX line.

I was then asked to return before 8:30am on a Saturday morning to have this corrected. Staff apologised, but nobody clearly explained how the issue happened in the first place.

Despite arriving early as requested, I have now been waiting for hours for the car to even be properly checked again. A simple oil top-up and coolant correction has turned into losing most of my Saturday morning due to errors that should not have happened at an authorised Audi dealership.
On top, the sales agent told me that the reason oil top up was missed is because they sent an email to the garage asking for it and the mechanic did not read it.
However on the initial day when I asked about the top up oil I was told that the mechanic have already top it up.
Basically I was lied and not giving a clear answer.

Avoid Norwich Audi – not worth the money.

Purchased an Audi Q5 from Norwich Audi, and the experience was extremely disappointing. The car had two chips on the windscreen and the rear AC wasn’t working. I tried contacting them several times but received no reply. Only after complaining to Audi customer care did they intervene, and their solution was a shocking £100 towards the windscreen replacement. No accountability for the AC issue or the overall poor service. Save yourself the hassle and go elsewhere

Terrible. Dishonest. Untrustworthy. Time wasters. Incompetent.
The worst executive team of any car manufacturer in the UK according to trustpilot and my own personal experience.
It appears the sole mission of the Audi UK executive office team is to force people in the UK to never ever by an Audi.
First time and last time I ever own an Audi.
If you’re having issues with Audi UK escalate to Gernot Doellner & his boss Oliver Blume.

My 2022 Audi A6 just had a full Inspection Service at Group 1 Audi Macclesfield at 35,500miles
At 37.000 miles the car is due a gearbox oil change a diesel filter change. Audi Macclesfield did not advise me of this work, Luckily I had a reminder from Marshall Audi in Newbury who I bought the car from. (Newbury Audi have been excellent but too far to go for servicing).
The service team at Macclesfield don't seem to bother looking at the Audi Interval recommendations and would not apologise for missing these important service items. Work done on a repair was sloppy and had to be done again. Admin errors stated incorrect mileage on the service invoice, Again no apology. Appalling service and customer service for a premium brand Audi car. Not the level of service I used to enjoy before Group 1 took over the dealership.

No worry taking your monthly payment, not so easy trying to get anyone at the branch or customer service to speak to you. Terrible digital / automated service that goes round in circles but doesn’t resolve.
No prompt call back, and when tried another route, ie the sales line ( of course that’s answered) when they realise it’s not for sales, put on hold and cut off ……. Back to BMW’s I think!!

Went to Audi to get my car fixed for a recall notice.
Walked into the service centre at about 8:30am and the woman ignored me for about 5 minutes while I was standing in front of her, she then said put the key in the login kiosk, so I did.
I then went into the waiting area and worked there for three hours, no one approached me so I went up to someone and asked when my car might get done, she said she would find out and then disappeared into the ether and never came back.
I saw her again and asked her again, she then said ok ill find out to then disappear again and never came back AGAIN.
I was now getting very frustrated with the limited communication, so I went and asked someone else at a desk, she looked up my reg and said ohh we didn't realise you were waiting here and I don't think the car is due to be done today.
At which point I lost my nerve and had a full-blown meltdown (no swearing but I was polite and firm).
I then went out for lunch and came back, my car was all done, and I was given a "gift" which i presume was given to me to not write a bad review but here we are.
To round off my experience I asked what was the amber caution (Tyres - Canister) for in my Audi health check, she said that "I didn't have a tyre inflation canister" to which point I said, "I do have one but it’s not an Audi branded one", to which point she said, "Ahh it’s because it’s not AUDI BRANDED" so suddenly it becomes a problem.
Audi, Please sort out your customer service because its shockingly bad, you don't have to treat people super nice or anything but just acknowledge people in your waiting area every now and again, it’s not difficult and you had loads of people floating around the office. Also, it’s nice to have a Free Audi health check but don't put items on there just because they are not Audi branded, all tyre inflation canisters have to follow the same ISO safety standards as yours so don't even play that card. (I work in regulatory safety testing)
Overall, I like Audi Cars from the older era at least since they are very well made and engineered, which I have a huge amount of respect for, but just because I’m not spending money at your service centre please do not treat me like a 2nd class citizen.

Audi Harrogate still failing on Customer Service Satisfaction by refusing to complete a 2 minute job to re-set The Service Indicator computer dashboard message, following our oil service with them on my wife’s Audi A3 (something that they have always done on many previous occasions!) . But now they will not do this unless we have another Full Major Service (when already had this done recently) at a quoted price of £1300 with ‘extras’ required , all this despite the car only having completed 2000 miles since the last service.
So, took the car down to my mate at our local garage and with his Snap On Diagnostic computer, this annoying service indicator dashboard message was removed in 5 minutes and the cost? - nothing, no charge, zero, nada, zilch. Job done, happy wife, happy life! And just a wee but cheaper than the money making , exorbitant, inflated dealer servicing prices! You have been warned folks.

My engine seized on my Audi a3 and I my warranty ran out but Audi have been absolutely amazing with us they’ve helped us sort it all out, me and my wife were is so much stress and I can’t thank Audi enough.

Not great customer service from Audi, had my Etron in for a motor replacement under warranty, upon change found that the 12v battery needed changing, this was changed and caused the front camera calibration to stop working and therefore lane assist and reactive lighting to stop working. Audi Worcester refused to recalibrate the windscreen despite having the equipment to conduct the work, due to the screen in situ being an after market screen and not have ‘the Audi logo’ on it! I have had to leave the garage with error messages that were not showing on my car prior to in going in, I, myself, out of my pocket have had to pay for recalibration. Really poor customer service.

The most frustrating company I have ever dealt with, customer service is shocking.

Signed a business lease on brand new Audi A5 plug in hybrid, delivered in December. Some months after it was delivered - came out in the morning (car charging over night) to find it totally disabled (both drive battery and 12v battery dead) could not even open the doors (electric door handles). 5 hour wait for Audi Assist (missed important meeting) promised by engineer after reset it would not happen again. Some weeks later, same thing - this time booked into Audi Dundee to diagnose problem - Audi unable to source the promised loan car, eventual rental car provided from Enterprise but had to be returned after 5 days - Audi kept the car for over 3 weeks - returned it saying no fault can be found. Several weeks later same issue - only this time all the electronics have failed - electric door handles don't work, drivers door non-functional (cannot even open the petrol flap to fuel it) - so I now have a car that I cannot charge and I cannot put petrol in. Was booked in by Audi Assist to Camerons Audi in Perth - early April (still don't know if the car is fixed). Audi Customer Service and VW Financial Services have refused to engage, several weeks of emails, phone calls etc have just been ignored, promises to return calls never materialise. Car still with dealer, for a car a little over 4 months old has been off the road for over 6 weeks, totally unreliable and no one from VWFinance or Audi will even respond to the request to end the lease. Of course they continue to take money - have now secured another car (need this for work) so am paying for 2 cars whilst VW Finance simply ignore me.

I understand new cars are complex and that software issues arise - but their treatment of me as a customer is shocking. I am now having to resort to a complaint with the Financial Ombudsman - all the time and stress this involves is simply taking too much energy. If there is anyone providing stock responses from VW finance or Audi please do not ask me to call you again - I have used my real name, you have all my details, you have all the relevant information needed to resolve this.

As part of the deal a "free" service was included for my Audi Q3?
A phone call later in the day by Audi described how i needed around £2000 worth of work done? e.g. New Discs and brake pads, new tyres, new spark plugs, new brake oil....
Now, when i actually asked them to break this figure down and on completion i noted the tyre depth was well above the required depth, the brake discs had surface rust outside the braking area which obviously has no effect on the braking and the spark plugs did not require to be changed out as was recommended??
Ultimately my bill was less than £100, which is shocking and i really hope Audi management sort this all about the shareholder and not the customer attitude?? This could have been some vulnerable old lady with little funds and that has ensured i will never buy another Audi!
Audi management should go to a Porsche garage....now that's how you run a dealership!
Hang your heads in shame Audi!

Had my audi tt serviced at ellesmere port dealership an they were outstanding in everyway from top to bottom, i could not fault them from start to finish 🤩 thank you Audi

A predatory, dishonest company that seeks to deceive you out of every penny and give nothing back.

Genuinely the worst car company I've ever dealt with (I'm 40).

You'd be better off with pretty much anyone else. Bunch of crooks.