Audio Express (Creative Audio) Reviews 

1,508
TrustScore 1 out of 5

1.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Apparently the definition of a one star review includes the terms unacceptable, unreasonable and RUDE......which somewhat sums up my eBay experience with this company. I messaged “David” with w... See more

Rated 4 out of 5 stars

As a long term user of Cyrus equipment I was very happy to replace my original system with the Cyrus Lyric, especially at a very favourable price from Creative Audio. Staff were very helpful and a d... See more

Rated 4 out of 5 stars

Always a pleasure! Placed my order on line and within minutes Creative Audio were on the blower to confirm my choice and it's suitability with my system.

Rated 1 out of 5 stars

So, I’m still waiting for my new AL Audio sub speaker to replace the used one I didn’t order. Somehow it shows on the invoice they sent me, that it was used. Well, I stay away from used items and pref... See more

Company details


Contact info

1.0

Bad

TrustScore 1 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.0

All reviews

(1,508)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Long term Cyrus user

As a long term user of Cyrus equipment I was very happy to replace my original system with the Cyrus Lyric, especially at a very favourable price from Creative Audio. Staff were very helpful and a demo was easily arranged using speakers comparable to my own Ruark Crusaders. The Lyric works beautifully with great transparency.

Initially the Lyric was set up for streaming using my iMac computer with dBpoweramp and Asset UPnP. This did work but made me appreciate the disadvantages of using a computer for streaming. I have now purchased a Synology NAS drive and everything is working beautifully.

14 March 2018
Unprompted review
Rated 5 out of 5 stars

Very pleased great service from Creative Audio

Got a very competitive price on a pair of Q Acoustics 3050 speakers. Creative Audio were fantastic and even phoned me to confirm my order. Was also able to arrange delivery a week in advance when I was back at home. Delivered with a 1 hour delivery slot. Very pleased also with the speakers which are great.

13 March 2018
Unprompted review
Rated 5 out of 5 stars

Great Offer and Service

I was originally going to purchase an ex-demo item but was offered a brand new one for the same reduced price - a very generous offer I couldn't refuse! Free delivery completed the order with excellent service provided throughout.

10 March 2018
Unprompted review
Rated 5 out of 5 stars

Creative excellence

I go back to Creative Audio for knowledgeable advice, a good demonstration and a very competitive price. In the hifi business for many years they are a great dealer for Naim and other top end Audio.

26 February 2018
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service!!!

Outstanding customer service!!!
(Emails were sent AND received from the company at 9pm!)
Extremely quick delivery!
Would use this company from now on for purchases and advice.

25 February 2018
Unprompted review
Rated 5 out of 5 stars

Q Acoustics 3000 speaker package

Really can’t fault the service, speakers were in stock more than I can say for other suppliers and lots of communication concerning the purchase. Very happy with the experience

25 February 2018
Unprompted review
Rated 5 out of 5 stars

Great company

Great company - kept me informed from questions and order, to delivery. Also offered advice on set up. Would definitely buy from them again.

24 February 2018
Unprompted review
Rated 5 out of 5 stars

First Class Service

Bought a pair of Neat Motive SX3 speakers,before dispatching them I received a call to ensure the amplification I was using was adaquate to drive the speakers (as they are quite demanding of amplification)which I was made aware of prior to ordering by another sales rep from a different store that knows the sound I was after and at the price was told it would be stupid not to purchase!!!
Can't fault Creative Audio for customer service ordering and delivery first time I have used (always a bit dubious of ordering from on line stores but would not hesitate to use again first class service

23 February 2018
Unprompted review
Rated 5 out of 5 stars

Great customer handling and customer care.

Very professional representatives and a company that has first class systems to support the customer, whether new and inexperienced or an old hand. Probably the best retailer I have experience of. Strongly recommended to anyone.

19 February 2018
Unprompted review
Rated 5 out of 5 stars

First class service

First class service, with very helpful and polite staff on the telephone. My order arrived exactly when it was supposed to, packed correctly, and was exactly what I wanted. Very many thanks. Highly recommended.

17 February 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look