Audio Affair Reviews 

6,413
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 351 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and competitive pricing, often finding excellent value and the best deals. The delivery service is frequently highlighted for its efficiency and speed, with many experiencing remarkably fast, often next-day, arrivals. Reviewers also appreciate the excellent customer service, noting helpful staff and responsive communication throughout their ordering process. However, some people mentioned receiving incorrect items or products that did not function as expected. These experiences included products not working as described, being different from what was ordered, or failing to connect properly.

What people talk about most

Product

Clients share positive opinions on product, often highlighting the excellent range and competitive prices,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

People report positive experiences with service, often highlighting excellent communication, value, and... See more

Price

Consumers find price to be positive, with many reviewers praising the excellent range of products available... See more

Order

Customers had positive experiences with order, praising the simple and swift ordering process, and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My audio techna stylus broke on 22nd December, I found Audio Affair online and ordered a new stylus - ordered at 1:40pm on 23rd December - somehow it arrived at 9:30am the following morning(Christmas... See more

Rated 5 out of 5 stars

First time using Audio Affair. Ordered headphones at 2.30 on the 4th of Feb and received them at 1 o'clock on the 5th. That's great service ( including from DPD ) Very happy with the Sennheiser RS 175... See more

Rated 5 out of 5 stars

Audio Affair knows how to relate to the customer - they are anxious to please and do everything they can to help. I asked them to supply a replacement remote control for my hifi, and they did so prom... See more

Rated 5 out of 5 stars

We recently had the pleasure of dealing with Audio Affair in Birmingham. Not only did we receive great value on the products we purchased, the customer service was excellent. Niall was really helpful... See more


Company details

  1. #10 of 38 best companies in Hi-fi shop
  2. #21 of 189 best companies in Electronics store
  3. #3 of 9 best companies in Home Theatre Shop
  4. #6 of 31 best companies in Home audio shop

Written by the company

Established in 2006, Audio Affair focuses on real hi-fi, including bookshelf and floorstanding speakers, hi-fi separates, turntables, streamers, cables and accessories, all at the best possible prices. We also sell a carefully selected range of home cinema products, including 5.1 speaker systems, AV receivers, 4K projectors and screens, as well as high quality earphones and headphones.

Written by the company

Free UK Delivery
On all orders (no minimum spend). We also offer low international shipping rates (check price in basket)
Hi-Fi Specialists
Contact our product specialists for advice by either e-mail, phone or live chat on our website (during showroom opening hours).
0% Finance Available
On UK orders over £500, with deposits from only 10%. Apply at checkout or call us to apply.
Secure Online Ordering
Our online checkout is secured by a GoDaddy SSL certificate. You can also choose to pay online by Paypal, or call us (during showroom opening hours) if you prefer to pay by phone.

Contact info

4.9

Excellent

TrustScore 5 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(6,413)

341 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

this DAC is great FIIO warmer
great detail and musicality added to my sound and fantastic sound stage
the customer service is great
thank you

19 February 2026
Rated 4 out of 5 stars

No complaints

Had to wait awhile for the DAC that was down to the demand, but the communication was good,so can't fault the seller.

19 February 2026
Rated 5 out of 5 stars

Another smooth transaction

Have made numerous purchases from Audio Affair.
Purchased a Glorious 230 box for my vinyl collection this time. Great item and super communication along with next day delivery before noon. Doesn't get any better than that. So another tip of the hat to these guys. Very highly recommended - cheers.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

First class service and pricing

First class service and pricing. Ordered a new stylus and mat for my Pro-ject turntable all competitively priced and each time delivered next day by DPD. All items packed securely

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Great value and great service from Audio Affair

We recently had the pleasure of dealing with Audio Affair in Birmingham. Not only did we receive great value on the products we purchased, the customer service was excellent. Niall was really helpful in keeping us updated at every stage. I would heartedly recommend Audio Affair for their professional and friendly approach, and will happily use them again in the future.

4 February 2026
Rated 5 out of 5 stars

Premium product, quick delivery

I have been trying to source a pair of premium headphones, the issue is finding items in stock. It appears to be all the rage these days for a company web site to say 'in stock', but not finish the line by saying, 'at the manufacturer'. A quick call with Joey verify they had 'hands on' and they arrived as promised next day delivery. The only thing I could mark down was opening times, the internet holds numerous sites saying they are open on Saturdays, they aren't. For me, it needs clarification.

6 March 2026
Unprompted review

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