Audio Affair Reviews 

Great service many thanks!

Nice price
Fast delivery
Cheers.

Excellent company my Naim CD player I purchased online arrived on time and in perfect condition 5 STAR experience

Great communications and service, kept me informed and delivered when they said they would. Happy to buy from audio affair in the future.

Amazing service as always, very fast delivery

Great thank you, even gave me an upgraded model with no extra price due to waiting. Thank you for the great service

Good pre sales advice and gave me a good deal ++++

Great company! I received a phone call to apologise and say that there would be a slight delay in my order being delivered, but it still arrived really quickly. Very impressed with the customer service, thank you ☺️

Great communication - prompt delivery, and a great piece if equipment.

Headline: Top-tier service and total signal integrity
"Outstanding service from start to finish. The team here really understands the discipline of a high-fidelity setup. I picked up a QED Reference Optical interconnect for the TV-to-amplifier link, and the difference is night and day.
The 'out-of-phase' smear and cloudy signal from the TV are gone, replaced by a pin-sharp, central holographic stage. It’s rare to find a shop that delivers this level of honesty and technical efficiency without the usual 'fake news' sales fluff. The delivery was a proper 'Royal Appointment'—arriving exactly within the tracked window. If you want the 'Real Deal' for your system's digital path, these are the people to trust. Excellent communication from Alex. 10/10."

I had a problem with some IEM's supplied by AA.
They could not have been more helpful in resolving the issue from making the return hassle free to ensuring their customer was happy with the resolution.

Whilst I probably wouldn't darken the doorstep of the IEM manufacturer again (no reflection on AA) I would certainly use Audio Affair again and recommend them due to the help they have give me.

Good prices, prompt delivery and excellent customer service.

Despite a delivery delay the service was excellent. Received a personal call to tell me my order would be late which was good I thought. Also the price of my item was significantly cheaper than any other outlet (I’m aware of at least)

AA were great quiclly trying to solve an Issue with a new Tangent111 tuner DAB not working- replaced unit. Turns out this is not a single unit defect issue. Tangent have an major issue with the new DAB module in their tuner - the new replacement unit Tangent 111 will NOT tune on DAB either - unfortunately, I have 3 of these Tangent 111s now from 2 different suppliers and on all 3 the DAB tuner does not work whereas with same aerial, same location, same Amp the Tangent 11 tuners all worked fine with full DAB tuning clearly Tangent in Denmark Do Not want to know !! And say it’s an aerial issue, It clearly IS NOT!!

I have been using Audio Affair for many years now and I have never had any problems. I will continue to order from them.

I needed some IEC to IEC shielded cables to use with a DC filter unit so contacted Richard at Audio Affair. He was able to get some custom made for me within about 10 days from initial enquiry to delivery date. Stellar service and comms and I really am glad I went with Audio Affair for these cables. They sell a lot of pretty expensive high-end stuff but I felt I got the same standard of customer service for my £150 purchase as someone would spending thousands. Will definitely hope to use thus company again in the future.

Ordering process was smooth but, owing to a slight delay in the availability of the product, I wanted to change the delivery address, which raised timing issues because I needed it to be delivered to my work address during business hours... received a phone call from Audio Affair (yes, an actual human being and a very pleasant one!) and everything was sorted quickly and efficiently. Can't fault it - thanks Audio Affair. The product was great, by the way.

Price and delivery very good, would recommend.