AudioDeluxe Reviews 74

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the wide selection and great deals available. Many people appreciate the competitive pricing and the generous points system, finding it rewarding. The customer service is frequently described as outstanding, with fast, efficient, and helpful responses. However, some customers expressed dissatisfaction with the company's review publication process. A few other people also felt that certain products did not work as advertised or lacked expected quality, and some experienced slower response times from customer support.

What people talk about most

Product

Reviewers highlight positive aspects of product offerings, with many customers expressing satisfaction with... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting its helpfulness and... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for being helpful,... See more

Price

Reviewers mention positive feedback about price. Customers frequently praise the competitive and fair prices,... See more

Response time

Users describe positive interactions with response times. Many customers praise the fast, solution-oriented... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is by far the best store for plugins and music software. Their customer support is outstanding—you get fast, solution-oriented responses. I especially love the DeluxeBucks program; it’s the cherr... See more

Rated 5 out of 5 stars

My software music retailer of choice! AudioDeluxe runs great discounts and while you're purchasing stuff you're actually accumulating credit that can be spent to lower the discounted prices... how coo... See more

Rated 5 out of 5 stars

I missed BONUS: Purchase and get 1 Plugin for FREE. After purchased I looked out the message "Simply Add both to your Cart". I didn't add both in my cart. Tell the AudioDeluxe help, they give me... See more

Rated 5 out of 5 stars

I ordered two plugins from a developer separately, but found out that the plugin developer granted a special discount for the owner of one of those two plugins. I contacted Audiodeluxe to cancel the... See more


Company details

  1. Music shop
  2. Musical instrument shop
  3. Software Vendor

Written by the company

You'll find the largest collection of music production software, VST AU AAX audio plugins, & samples on the internet for your recording, mixing, & mastering needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

74 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Audiodeluxe - great sales on music software

I've been using Audiodeluxe for a few years now and they've been excellent for sales and support. They, more often than not, have great sales on and even discount further than other online music plugin stores. Whenever I've needed support, which has been rare, they were able to help me out within 24 hours of sending a support message/ticket.

Highly recommended!

19 January 2023
Unprompted review
Rated 4 out of 5 stars

After a glitch, it appears a good site after all

Did not complete the payment via Paypal: the way they have implemented is using what is called a ‘man in the middle’ attack. They are able to see (and abuse) your paypal account. Do not do this!

Update: I’ve checked with other people and they assured me that it is legitimate site, so I retried. Now the checkout process went the way it should. The plugin itself is not theirs, but is a rather solid one (Tokyo Dawn Labs Limiter GE).

Make sure you are on the .com. NOT the .shop: the latter is not trustworthy.

11 September 2022
Unprompted review
Rated 3 out of 5 stars

I’d avoid Audio Deluxe…

I’d avoid Audio Deluxe… have used them in the past and it’s been ok but the moment something goes wrong or you need any support, they completely blank you.

They also don’t make it clear enough when they sell obsolete plugins or ones which require further physical purchases.

Avoid.

9 February 2022
Unprompted review
Rated 5 out of 5 stars

A good deal!

I simply ordered a Vienna product.
I`ve got the license less then 12 hours later, a normal invoice, the paying by credit card was correct...
I'm simply astonished when I read the comments here.
On top -it was a great deal!

Anyway... this was just my personal experience

9 August 2020
Unprompted review
Rated 1 out of 5 stars

Fraud

Fraud. I registered to get an awesome bargain. After the transaction, there's nothing. No order history, no receipts, no instructions, nothing. But they did charged me. Beware of this company.

9 August 2020
Unprompted review
AudioDeluxe logo

Reply from AudioDeluxe

Customer tried to order using an expired credit card and attempted charges were declined by his bank. Customer was never charged and charge attempts were never posted.

Rated 1 out of 5 stars

Fraud! Beware

I placed an order and they sent me an email to send a work address or studio web address. Well, this is a home studio and not much going on yet. I checked my account to see if they delivered, shipped or something and my account was locked. My card was already charged. No response to my emails either. I'm on the phone now with my bank to cancel this transaction. Stay away!

4 May 2019
Unprompted review
AudioDeluxe logo

Reply from AudioDeluxe

This review is for a different website. We sell audio software and plugins that are delivered electronically. They are not shipped to your house.

Rated 1 out of 5 stars

Hi there

Hi there, Audiodeluxe made me an offer end of January to pay 115,00 $ for the upgrade from SSL G Channel to SSL 4000 Complete Collection. You offered the best price and you give a awesome discount.

Date: Jan 30, 2019
Title Licenses Quantity Total
Waves Custom Upgrade (WAVE-UPG) Licenses not yet delivered. 1
$5,500.00
Subtotal $5,500.00
Discount -$5,385.00
Order total $115.00

Now I'll get the information that I would pay for the Upgrade only 71,47 and when I pay over Audiodeluxe I get an Spring Discout of 15,72 $ less und pay only 55,75 $.

It would be a difference of 59,25 $!!!

It will be the second joke in a short time. I can't accept this because audiodeluxe plays with my money and run more and more unserious!!!

I am a customers sind many years happy to buy in your shop, but what happened in the last time makes me upset and takes me out. I feel that you would kidding me and I am full of panic to buy a new plugin, because what happend the next day.

Also audiodeluxe has no law imprint and nobody knows who is behind the Company.

So I say: Don't buy there or send any Money, you'll get the Chance to lose it.

Until today I get no Reply or any solution for that fraud!

11 April 2019
Unprompted review
AudioDeluxe logo

Reply from AudioDeluxe

Waves changes their sales promotions frequently and we always honor the best deal at the time of purchase.

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