Aurora Clinics Reviews 

67
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I visited Jo on 8th March 2025. I live in London, and purposely travel to see that amazing aesthetics Queen. I've been visiting Jo since 2022, when she first worked her magic on my face. Ever since t... See more

Rated 5 out of 5 stars

If you are thinking of having cosmetic surgery I totally recommend Aurora. I have had two surgeries and have felt that I was in safe and competent hands both times. Adrian has a lovely bedside manner... See more

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Rated 5 out of 5 stars

I visit Aurora for a variety of treatments and from the minute you walk Into the clinic the team are professional and lovely. Mel who i see mostly is incredibly experienced, she understands you as a p... See more

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Rated 5 out of 5 stars

I had breast augmentation surgery with Mr. Adrian Richards back in 2015, and I couldn’t be more pleased with the results. From the initial consultation to the post-operative care, the service and su... See more

Company details

  1. Cosmetics shop

Information provided by various external sources

Aurora Clinics started life in 2001 when Adrian Richards, Consultant Plastic Surgeon, began his practice with two clinics in the Oxford and London regions. His aim was to provide the best quality plastic surgery, with the most experienced surgeons, in convenient locations, at a fair price. Since those early days, we have gone on to recruit the highest quality plastic surgeons from around the UK to make Aurora the nationwide plastic surgery group it is today. Our ethos is to provide you with the best possible surgical care, in the safest possible environment, and to deliver great results.


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4.9

Excellent

TrustScore 5 out of 5

67 reviews

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4.9

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Rated 5 out of 5 stars

Ecstatic!

My experience with Aurora Clinics was excellent. I would recommend them to anyone considering having breast reduction surgery. My surgeon was Mr Adrian Richards and he was so gentle and approachable, putting me at ease straight away. He listens to all your concerns. I am ecstatically happy with my new (smaller) breasts, wish I'd done it years ago.

7 April 2016
Unprompted review
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Reply from Aurora Clinics

Hi Lynda, thank you for your lovely review and we are so happy to hear you are happy with your results and the experience you had with the team. Best Wishes, Aurora Clinics.

Rated 1 out of 5 stars

Confidence

I was not feeling confidant in the way my face was looking so decided to have some filler at aurora Clinic the paddocks princess Risborough
Unfortunately I did not get the results I was hoping for and bruised quite badly.
I went back a month later and left the clinic feeling very unhappy and even less confidant than I was initially .
I have since spoken with the clinic regarding this and feel that there customer care is very poor and the problems not dealt with
Regarding the reply I have just received
On trust pilot from Aurora clinics
There is no excuse for rudeness from there staff
It's a shame they didn't mention before the treatment that I was not suitable for the treatment and I was told that I could come back
For more treatment in a few months

1 April 2016
Unprompted review
Aurora Clinics logo

Reply from Aurora Clinics

At Aurora Skin Clinics we endeavour to deliver the best customer service for our patients and to ensure they are satisfied with their results. This however can mean recommending no further treatment. After speaking with our Clinical Lead, there were issues surrounding this particular case. We have to offer treatment based on the individual needs of the patient.

Rated 5 out of 5 stars

Tummy Tuck. February 2016.

I had my tummy tuck done in February 2016 by Adrian Richards. The result is perfection. I am so pleased with the result and I recovered so quickly. I had no real pain as such, just discomfort. Everything went well from the initial appointment to the post op appointment 6 weeks later. I felt so well looked after by Adrian and Aggy. They are both very knowledgeable and reassuring and managed to answer all my silly questions. The whole experience went so smoothly from all the staff at Aurora and staff at the Three Shires Hospital. I would not hesitate to recommend Mr. Adrian Richards if anyone is considering a tummy tuck.

29 March 2016
Unprompted review
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Reply from Aurora Clinics

Hi Deborah, thank you so much for your kind review of Mr Richards and his team. It's lovely to hear you had such a good experience and are happy with your overall result. Remember if you have any questions in the future please don't hesitate to contact us. Best Wishes, the Aurora Clinics Team.

Rated 4 out of 5 stars

breast augmentation

I chose Aurora following recommendation from a close relative. Mr Richards carried out the procedure. Plenty of information given, enough time to discuss implant options with Aggie during free sizing appointment. No complications, very happy with result. Post op care was brilliant, and would definitely recommend. Lost one start due to a few admin errors that could have been avoided.

27 March 2016
Unprompted review
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Reply from Aurora Clinics

Thank you for taking the time to leave us a review and we're glad to hear you were well informed prior to your operation and are happy with your overall result. We do apologise for any inconvenience caused by the admin errors but thank you for bringing this to light as we can now work on improving our service. Thanks once again, the Aurora Clinics team.

Rated 5 out of 5 stars

breast augmentation

From start to finish my experience was amazing!! The staff were amazing and will go out of there way to help .. Mr Richards was amazing very perfessional and a very nice down to earth person .. After having my surgery Aggie messaged me to see if I was ok .. the aftercare is second to none! Would definitely recommend aurora to anyone :-)

24 March 2016
Unprompted review
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Reply from Aurora Clinics

Hi Terrie, we are really happy to hear that you're pleased with your results and the experience you had with Mr Richards and his team and thank you for taking the time to write us a review. Kind Regards, The Team at Aurora Clinics.

Rated 5 out of 5 stars

Great service and aftercare

From the beginning I felt I was in good hands, through all of my appointments I was given the information that I needed, and given opportunities to ask questions or make extra appointments to see Aggie or Mr Richards.
Mr Richards was very thorough and calm which really helped me relax.
My sizing appointment with Aggie was especially important because I was very nervous about the operation and final outcome but Aggie was amazing and put my mind to rest and helped me select the correct size for my shape.
The pre op and procedure went really well, almost too well (I kept preparing myself for the pain to kick in) but thanks to the brilliant nurses at the Three Shires Hospital I was well looked after and prepared for my return home. I took things easy and I knew I had many people I could contact if I needed advice or help with my aftercare.
My follow up appointments went well and again I was reassured about everything and checked thoroughly.

I was so happy with the whole experience I have already recommended the clinic and Mr Richards to a couple of friends!

16 March 2016
Unprompted review
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Reply from Aurora Clinics

Hi Alex, thank you for your kind words and we are so glad to hear that you had a good experience with Mr Richards, Aggie and the nursing staff at The Three Shires Hospital. If there is anything further we can help you with in the future please don't hesitate to contact us. Kind Regards, The Team at Aurora Clinics.

Rated 3 out of 5 stars

Great before surgery, not so interested afterwards

Really great pre surgery, answered all my questions really well, felt safe and in good hands.
Aftercare wasn't great, first check up the nurse didn't check/change dressings at all, that was followed by an infection that could have been prevented if she did more than glance at me. This area has now scarred worse than all other areas. Saw several nurses who all had different methods/opinions which wasn't so great, 2 nurses later I had a nurse who looked after me really well.
I'm not happy with part of my result, have to wait months for appointment with my surgeon, who could have just pointed out the issue in the first place instead of skimming over the issue with light hearted excuses.
Phoned in the main office to see if it was possible to get seen by someone else in the mean time or not and no one called me back.
I've waited a while to post a review as I was hoping everything would be sorted out, and I had chosen Aurora partly because of the amazing reviews so I really felt hopeful it would get sorted, but it is not happening! So my over all feeling towards Aurora is not the best at all.

16 March 2016
Unprompted review
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Reply from Aurora Clinics

Hi Ellie, we are extremely sorry to hear you have not had a positive experience at Aurora Clinics. After looking into the matter, our Clinical Manager has recently been in contact with you regarding an appointment with our Clinical Director. We will take forward your comments regarding your care to the Edgbaston Hospital and pass on your comments directly to your surgeon. Thank you for giving your feedback, we can only endeavour to make improvements if we know and understand the issues you have experienced in order to rectify these for future patients. Kind Regards, The Team at Aurora Clinics.

Rated 5 out of 5 stars

Breast augmentation

Aurora were so easy and helpful right from the start, from my consultation to the day of my op, I couldn't have had an easier experience. My surgeon Adrian Richards, nurses Sinead abd Aggie and staff at the hospital were all so lovely throughout and made me feel so at ease. Best thing I have ever done and wish I done it sooner, really recommend Aurora

14 March 2016
Unprompted review
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Reply from Aurora Clinics

Hi Melissa, thank you for your review and it's great to hear you had such a good experience with the team here at Aurora. If you need anything in the future please don't hesitate to contact us. Kind Regards, Aurora Clinics.

Rated 5 out of 5 stars

Knew I would be in good hands the first minute of my initial consultation!

I had been wanting a breast reduction for many years, so it was really important to me that I choose a surgeon who would actually listen, give me sound advice and make me feel comfortable. After a couple of really horrible consultations with other well known clinics, I came to Aurora and knew immediately I had found my surgeon. Adrian Richards and all the nurses are so unbelievably caring and understanding. I didn't feel like I was just another name on the list. They actually listened to me rather than talking down at me or telling me what I needed.
I was really nervous the day of my surgery, but felt so well looked after, all my worries melted away. I couldn't have received better care, both before and after my surgery. Mr Richards and Aggie came to speak with me before the surgery to answer any questions and they came by afterwards to check that I was doing ok. I'm now 6 weeks post op and absolutely thrilled with the results. It turned out even better than I expected. So happy with my choice! The only regret I have is not doing it sooner!

10 March 2016
Unprompted review
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Reply from Aurora Clinics

Hi Emma, thank you so much for your feedback. It's lovely to hear you had such a good experience with Mr Richards and Aggie. If you need anything in the future, please don't hesitate to contact us. Kind Regards, The Team at Aurora.

Rated 5 out of 5 stars

Breast implant removal and replacement

Thanks to Aurora Clinic and Mr Adrian Richards, I now have the breasts I have always wanted. From my initial consultation through to my 6 week post op check up I have found everyone to be professional, friendly and caring. I have no hesitation in recommending Adrian Richards and his team.

29 February 2016
Unprompted review
Aurora Clinics logo

Reply from Aurora Clinics

Thank you for your review and it's lovely to hear you had such a good experience with Mr Richards. If you need anything in the future please don't hesitate to contact us. Kind Regards, The Team at Aurora Clinics.

Rated 5 out of 5 stars

At 63 I thought I was too old for a breast reduction!

After being reassured that I wasn't too old I went ahead with the op. How glad I am that I did. My only regret is that I didn't do it years ago. Mr Richards and his team, especially Aggie, were brilliant from start to finish. I am extremely pleased with the result and with the care that I received and wouldn't hesitate to recommend Mr Richards to anyone considering this type of surgery.

16 February 2016
Unprompted review
Aurora Clinics logo

Reply from Aurora Clinics

Thank you for your lovely review and we're really happy to hear you had a good experience with the team at Aurora Clinics. Kind Regards, The Team at Aurora.

Rated 5 out of 5 stars

Exceptional service and support

Mr Richards and his team were absolutely superb - professional, friendly, personable, caring, supportive. I could not have asked for more. And the results have been outstanding. I'm so glad I chose Aurora.

7 February 2016
Unprompted review
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Reply from Aurora Clinics

Hi Charlotte, thank you for your feedback. We are so pleased that you feel you made the right choice to have surgery with Mr Richards and are happy with your results. If you need anything else from us in the future, please don't hesitate to contact the team. Kind Regards, Aurora Clinics.

Rated 5 out of 5 stars

I feel like a new women ! Highly recommended

I had a breast enlargement procedure with Aurora clinics 4 weeks ago and still adjusting to my new look!
I can honestly say it was the best decision i have ever made and must thank Mr Richards and his assistant Aggie and team for there help advice and support throughout the whole experience which was fantastic!
Mr Richards has achieved everything i could ever wish for and made me feel complete for which i will be eternally greatful
The nurses and hospital were amazing and nothing was too much to ask for !
I would highly recommend Aurora clinics :)

7 February 2016
Unprompted review
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Reply from Aurora Clinics

Hi Natalie, thank you for your lovely review and we hope that you are recovering well from your surgery and adjusting to your new look! If there's anything else we can help you with, please don't hesitate to contact us. Kind Regards, The Aurora Clinics Team.

Rated 5 out of 5 stars

microdermabrasion experience

I have just had my first microdermabrasion and the experience was excellent from start to finish. Vicki took the time to explain the process and answer any questions. I felt very relaxed and am looking forward to having further treatments in the near future. Many thanks.

3 February 2016
Unprompted review
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Reply from Aurora Clinics

Hi Alex, thank you for your feedback on your microdermabrasion experience with Vicki. We are so pleased to hear you had an enjoyable treatment. If there's anything else we can help you with, please don't hesitate to contact the team. Kind Regards, Aurora Clinics.

Rated 5 out of 5 stars

excellent patient care throughout

I had my planned cosmetic procedure this year, January 2016, which all went according to plan. The care, support, advice and treatment were excellent and I could not fault any part of the process. The commitment of the staff was very good. Both my husband and I were kept informed throughout the treatment process, when we asked any questions there was no hesitation to answer our concerns. My surgery went through without any problems and I am very pleased about the result.

26 January 2016
Unprompted review
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Reply from Aurora Clinics

Hi Simin, thank you so much for your kind review and we are pleased to hear you are happy with the experience you had at Aurora Clinics. If you need anything else, please don't hesitate to contact us. Kind Regards, The Aurora Team.

Rated 5 out of 5 stars

Fabulous clinic, surgeon and results

I had a breast augmentation here 6 weeks ago for a congenital deformity. My results are absolutely amazing, everyone agrees that they look 100% natural, I feel like a new person with them. Adrian Richards is brilliant, so calm and reassuring and meticulous with his work. His assistant Aggie is also amazing, she is so knowledgeable and is there for you on the other end of the phone for every little worry. Free initial consultation is great, there is no pressure to book right away and they will answer every question you have honestly.

21 January 2016
Unprompted review
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Reply from Aurora Clinics

Hi Emily, thank you for your feedback and we are so glad that you are happy with the results of your surgery with Mr Richards. If there is anything else you need, please don't hesitate to contact us. Kind Regards, The Aurora Team.

Rated 1 out of 5 stars

Never ending email spam

The very minor procedure I had done years ago at an Aurora Clinic was okay. But ever since then I've been struggling to get off their mailing list. Don't give them your email address! Makes me wonder if other data they have about me is safe either...?!

20 January 2016
Unprompted review
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Reply from Aurora Clinics

Laura we can only apologise for this error on our part. We have experienced recurring problems with our email campaign provider and have since changed systems. We have also amended our sign up process on our new website, which was launched in December, to make signing up to our newsletters more accurate. Apologies once again for any undue upset this have caused. Your details have been deleted from our database.

Rated 5 out of 5 stars

Professional and friendly

I had pip implants removed and replaced by Adrian Richardson. From start to finish, all staff are extremely approachable and professional. I am extremely happy with the results and the process was 100 times better than when I had my original surgery. Excellent company.

1 January 2016
Unprompted review
Aurora Clinics logo

Reply from Aurora Clinics

Thank you for taking the time to review us. We are so pleased that you found out team professional and approachable. If there is anything else you need during this time, please do not hesitate to contact us. Kind regards, The Aurora Team.

Rated 5 out of 5 stars

A new lease of life!

I had a second breast reduction 7 weeks ago and I couldn't be happier with the results. My first reduction was 30 years ago and I can't believe the difference in the end result. My consultant was Mr Richards and he has been amazing. His calming and caring manner put my mind at rest and the end result has been incredible. He removed all the old scar tissue and my scars are now so much thinner and neater, I love my new look.
Mr Richard's nursing team have been so kind, caring and attentive, nothing was ever too much trouble.
I can't speak highly enough of the Aurora staff and would definitely recommend Mr Richards and his dedicated team.

29 December 2015
Unprompted review
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Reply from Aurora Clinics

Hi Michele, thank you for taking the time to review us. We are so pleased that you are happy with the service that you have received from Mr Richards and his team and the results that has been achieved. If there is anything else that we can help you with, please let us know. Kind regards, The Aurora Team.

Rated 5 out of 5 stars

Perfect from start to finish

I cannot fault aurora in any way, from consultation to aftercare I was extremely happy. I felt at ease and that my best interests were of paramount importance. Didn't feel as if they were more interested in the money like other companies that is visited. I was well looked after and absolutely love my new tummy! Would highly recommend aurora at Fairfield hospital, dr liew is lovely.

8 December 2015
Unprompted review
Aurora Clinics logo

Reply from Aurora Clinics

Thank you for your feedback we are so pleased that you are happy with the service that you have received with us at Aurora. If there is anything that we can help you with in the future, please do not hesitate to contact us. Kind regards, The Aurora Team.

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