Plenty of appointment times available, so I could choose the best for me. The convenience of a fitting location was fantastic, saved me having to drive to a depot so I didn't lose work time. The tec... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had my windscreen replaced by Autoglass. From making one call everything was dealt with from taking Insurance details and a date when it was being replaced. On the morning of the repair Stuart th... See more
I spoke with Ryan who was completing a job on a customers car. This was in the Car Park at Epsom Golf Club. I had a few minutes before my tee time and I asked for his advice about a small problem rega... See more
Helpful website and easy to navigate Once booked was kept informed and given Reminders about appointment. Technician informed me when he was on way and time he would arrive. He was polite and ex... See more
Company details
- #6 of 7 best companies in Windshield Repair Service
Contact info
1 Priory Business Park, MK44 3US, Bedford, United Kingdom
- 0800363636
- callme@autoglass.co.uk
- www.autoglass.co.uk
4.5
Excellent
149k reviews
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May use AI-assist with repliesRead more
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New IT system not yet effective
14 August 2026
Reply from Autoglass®
We appreciate you bringing this to our attention and we are sorry that you experienced issues with the online booking system.
We will review these concerns to improve our service. Thank you for taking the time to provide your feedback.
Autoglass®
The man from Botley Windscreens was…
The man from Botley Windscreens was very polite and helpful. He told me not to drive the car until 1 hour and not to have it washed for 3 days
10 August 2026
Very professional job
Very professional job, so good you would struggle to see where damage was.
Autoglass technician was excellent…
14 August 2026
Very quick service from booking it…
Very quick service from booking it online to coming to our home to replace the windscreen. The technician was very professional and efficient. Thabkyou!
14 August 2026
My wiper was broken by the technician…
My wiper was broken by the technician whom advised me I would be contacted and the wiper replaced. Nobody contacted me and I called 3 times and still do not know if and when it will be replaced
14 August 2026
Reply from Autoglass®
We're very sorry to hear about the issues experienced during your time with Autoglass® and we appreciate you bringing this to our attention.
If you wish to discuss the matter further and allow us to investigate, please send your job number along with any additional information to our Customer Service email below:
customer.services@autoglass.co.uk
Thank you,
Autoglass®
Very impressed with the service
I was very impressed with the service I received from AUTOGLASS, both from the telephone contacts and the technician. It is great to be offered a mobile service to your home and the technician was lovely!
6 August 2026
Excellent service
Technician was friendly, knowledgeable and completed the job quickly and professionally. Excellent service.
13 August 2026
No complaints great job
13 August 2026
always check they clean up any glass debris properly before they leave!
Good Job on screen replacement poor job of cleanliness (cleaning up broken glass)
13 August 2026
Reply from Autoglass®
We appreciate you bringing this to our attention and we are sorry that you experienced issues with the quality of finish following your appointment.
We will review these concerns to improve our service. Thank you for taking the time to provide your feedback.
Autoglass®
Don't trust them with your car they will break it.
...and you will never hear from them.
My side window was replaced in Dec 2025, but it didn't seem right. I emailed them (about 20 times over several weeks) and tried to call them (about 20 minutes in various queues but no resolution), but got no response. After 5 months, I raised a complaint with the ombudsman and then later paid £700 to get the car fixed myself (what else could I do?). Apparently, the wrong size glass was used and it appears some parts were damaged. Once the ombudsman got involved Autoglass were contacting me frequently - not offering any sort of resolution, just asking me questions. Autoglass (Belron) seem to have now convinced the ombudsman that it had nothing to do with them, so the ombudsman is chasing the insurer and the whole process has started again.
I'd recommend you use anyone but Autoglass.
13 August 2026
Unprompted review
Reply from Autoglass®
We're very sorry to hear about the extensive issues and frustration you've experienced and the subsequent difficulties in resolving the matter.
We appreciate you bringing this to our attention and providing us the opportunity to learn from this experience.
Autoglass®
The autoglass technician Lee was timely…
The autoglass technician Lee was timely keeping me informed where he was & what time he would arrive, asked if I required new wiper blades or rain suppressing on the new windscreen, then proceeded to replace my windscreen doing a clean super professional job within the time he told me it would take to replace.
13 August 2026
Gave me the appointment time I wanted
Gave me the appointment time I wanted. Turned up early. Did a great job. Friendly mechanic
13 August 2026
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