Autoguard Warranties Ltd (United Kingdom) Reviews 

2,123
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 416 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful and providing a smooth, efficient process for handling vehicle repairs. Consumers also appreciate the prompt payouts and quick claim approvals, making the overall process reassuring and straightforward. However, some customers also noted frustration when certain repairs or diagnostic costs were unexpectedly not covered, leaving them out of pocket. Reviewers expressed disappointment regarding strict policy criteria that led to unexpected claim rejections and extra out-of-pocket expenses. A few people mentioned that communication could be improved when dealing with difficult decisions on policy coverage.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that staff are helpful, pleasant, and very... See more

Warranty

Customers consistently note ambiguous experiences with warranty services, as opinions and outcomes are... See more

Claim

Reviewers mention ambiguous feedback about claim, with many experiencing fast approvals and helpful support.... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and efficiency.... See more

Payment

Consumers find payment experiences to be satisfying, reporting that claims are processed and reimbursed... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The adviser I was emailing, Carl Searles, was excellent. He replied so quickly, explained things for me, then chased up another department for me straight away. I will say I am rather annoyed that... See more

Company replied

Rated 5 out of 5 stars

Had some issue with my car which is booked in at a vw/audi specialist to get the warrenty work done my customer service and case handler is Syed hasnen and he went above and beyond to get my claim d... See more

Company replied

Rated 5 out of 5 stars

I bought a 3yr extended warranty with Autoguard nearly 2 years ago and I have made use of their service twice now. On both occasions, my expectations have been surpassed. The key things... See more

Company replied

Rated 5 out of 5 stars

Had my water pump fail on my Golf R, so contact my Autoguard Warranty to start a repair took 4 days for the whole process from start to finish including the repair (New Water Pump & Thermostat) from V... See more

Company replied


Company details

  1. Car service
  2. Car and Motor Insurance Agency
  3. Insurance broker

Written by the company

Autoguard Warranties Ltd is a business to business provider of extended warranty and insurance services to motor dealerships. We take care of the financial liability a motor dealer has when they sell a used vehicle, in addition to creating upselling opportunities that benefit both dealership and customer alike.


Contact info

3.9

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.9

All reviews

(2,123)

411 reviews in the last 12 months

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Rated 5 out of 5 stars

I phoned the northern Ireland office to…

I phoned the northern Ireland office to make a claim the lady was very helpful a talked me through what I had to do and what was needed to make my claim . I then sent every thing I needed to . And the claim went through and received payment one week later

27 March 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review, George!

Rated 5 out of 5 stars

My doghter phoned 4 me and thank s 2 ur…

My doghter phoned 4 me and thank s 2 ur team 4 fixing the car 4 me I didn't Ave 2 do anything just phone u and u sorted it out 4 me thank s so mutch and I hope nothing else go s wrong with it thanks 2 ur team agen

22 April 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review, Lee!

Rated 5 out of 5 stars

From my first call

From my first call, i recieved very helpful and grear help in soeting out my claim. First Class Service.

25 March 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review, Jack!

Rated 4 out of 5 stars

Autoguard paid £300 of a £400 garage…

Autoguard paid £300 of a £400 garage bill - cutting the manhours in half. Despite that, happy that they helped with the cost of the repair.
Everyone I spoke to/emailed were extremely polite and helpful - however, they ONLY communicate with the named person himself and/or respond to the email listed (ie mine - herself). People have partners and share costs/bills despite not actually being married ... perhaps Autoguard should start to realise that. Men are not always the organisers in a relationship nor IT literate.

13 April 2026
Unprompted review
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Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for the 4-star review, Mags! We’re always looking for ways to improve, so your thoughts will be taken on board as we work to make our processes simpler and easier.

Rated 5 out of 5 stars

Excellent Service

Excellent Service! Well Done Autoguard.

19 April 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you very much for your 5-star review Denise!

Rated 3 out of 5 stars

Only received paof the total cost…

Only received part of the total cost have to pay for diagnostic they got ya there as it has to be a vat regetstad garage so prices are exstaushnaust only py a % my total price was £430 I got £249 back ??

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. No issues with authorising the repair. And an Excellent job by the garage Dacks of Lincoln top draw by both parties.

6 April 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you very much for your 5-star review, John!

Rated 1 out of 5 stars

I was not able to make a claim

I was not able to make a claim, and this is really unfair. Before, I used to benefit from the campaign without any problems, but the current campaign staff are rude and disrespectful in the way they speak. Bad company don’t trust this company pls

13 April 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Hi Joey,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

Your recent repair request was declined as the fault was traced to a leak. Leaks and seal failure are specifically excluded, which is why this repair was not covered.

We understand this can be frustrating, but we aim to be clear and transparent about what is included within the plan.

Each repair request is reviewed on a case-by-case basis, so should you have any questions or concerns in the future, please do get back in touch.

We also take feedback about our team seriously, and your comments will be passed on for review.

Kind regards,
Autoguard Warranties

Rated 5 out of 5 stars

Had an issue with my new purchase of a…

Had an issue with my new purchase of a used car and the garage was happy to undertake the claim. I understand you met their requirements with no issue.

9 March 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you very much for your 5-star review, Nicola!

Rated 1 out of 5 stars

WHAT A JOKE

WHAT A JOKE
YOU BUY WARRANTY FOR COVER.
AND NOT COVERED
WASTE OF TIME

16 April 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Hi Rob,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

If you'd like for us to look further into this, please let us know your vehicle registration.

Kind Regards,
Autoguard Warranties

Rated 5 out of 5 stars

Excellent

Had to use our autoguard warranty for an unexpected costly repair to our car which we had not had long, was slightly worried about the repair been covered but autoguard were excellent from start to finish, prompt authorisation for repairs and prompt payment at the end of the process, even the garage guy said they where excellent.
Will definitly be renewing our cover with them.

9 March 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you very much for your 5-star review, Shaun!

Rated 5 out of 5 stars

Stress free experience

They took a significant amount of stress out of my hands with one call. The second call was from the garage to collect the car ready repaired.

24 March 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you very much for your 5-star review, Marcos!

Rated 5 out of 5 stars

Big Taycan claim

I made a claim for my Taycan, not a small claim either - close to the maximum amount of £5,000. Like all insurance companies the admin is not intuitive but the warranty team were amazingly helpful and ensured that the main dealer was paid on the same day the repair was signed off. I can't fault Autoguard and would reccomend.

8 April 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 3 out of 5 stars

Wouldn't recommend

They paid out some - not all - of the bill. Lots of hoops to jump though to get there. The right hand doesn't seem to know what the left hand if doing. Wouldn't recommend.

2 April 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Hi Loyd,

We’re sorry to hear about your experience and appreciate your feedback.

We understand how frustrating this can be, and while claims are assessed in line with the terms of the plan, we’re always looking to improve our processes.

We’d welcome the opportunity to look into this further, so please get in touch.

Kind regards,
Autoguard Warranties

Rated 5 out of 5 stars

Very efficient

I have found their service and staff to be very polite, prompt and efficient. No faff. Would happily recommend.

31 March 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

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