Autoguard Warranties Ltd (United Kingdom) Reviews 

2,121
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 416 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful and providing a smooth, efficient process for handling vehicle repairs. Consumers also appreciate the prompt payouts and quick claim approvals, making the overall process reassuring and straightforward. However, some customers also noted frustration when certain repairs or diagnostic costs were unexpectedly not covered, leaving them out of pocket. Reviewers expressed disappointment regarding strict policy criteria that led to unexpected claim rejections and extra out-of-pocket expenses. A few people mentioned that communication could be improved when dealing with difficult decisions on policy coverage.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that staff are helpful, pleasant, and very... See more

Warranty

Customers consistently note ambiguous experiences with warranty services, as opinions and outcomes are... See more

Claim

Reviewers mention ambiguous feedback about claim, with many experiencing fast approvals and helpful support.... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and efficiency.... See more

Payment

Consumers find payment experiences to be satisfying, reporting that claims are processed and reimbursed... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The adviser I was emailing, Carl Searles, was excellent. He replied so quickly, explained things for me, then chased up another department for me straight away. I will say I am rather annoyed that... See more

Company replied

Rated 5 out of 5 stars

Had some issue with my car which is booked in at a vw/audi specialist to get the warrenty work done my customer service and case handler is Syed hasnen and he went above and beyond to get my claim d... See more

Company replied

Rated 5 out of 5 stars

I bought a 3yr extended warranty with Autoguard nearly 2 years ago and I have made use of their service twice now. On both occasions, my expectations have been surpassed. The key things... See more

Company replied

Rated 5 out of 5 stars

Had my water pump fail on my Golf R, so contact my Autoguard Warranty to start a repair took 4 days for the whole process from start to finish including the repair (New Water Pump & Thermostat) from V... See more

Company replied


Company details

  1. Car service
  2. Car and Motor Insurance Agency
  3. Insurance broker

Written by the company

Autoguard Warranties Ltd is a business to business provider of extended warranty and insurance services to motor dealerships. We take care of the financial liability a motor dealer has when they sell a used vehicle, in addition to creating upselling opportunities that benefit both dealership and customer alike.


Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(2,121)

411 reviews in the last 12 months

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Rated 5 out of 5 stars

I hired Autoguard Spain to inspect a…

I hired Autoguard Spain to inspect a used car at a dealership in Sotogrande so that I could decide whether to buy it. The inspection was carried out the very next day, and I received a detailed and highly precise report. Based on that, I went ahead with the purchase. The car will be delivered at the beginning of May. I am very satisfied with Autoguard’s service.

8 April 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 1 out of 5 stars

I'd give zero, waste of money

I'd give zero, but not an option.

I have a failed water pump, on my VW Golf. It a single unit, that has a sleeve to control the flow that has seized. The repair is to replace the pump, but they say a seized component is not covered. You cannot replace the part, it's is the complete pump, and now they won't cover it. Absolutely fuming. Waste of money, miss sold...

10 April 2026
Unprompted review
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Reply from Autoguard Warranties Ltd (United Kingdom)

Hi Christopher,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

Your recent repair request was declined as the Premium plan does not cover any seized components, belts, or best practice repairs.

We understand this can be frustrating, but we aim to be clear and transparent about what is included within the plan.

Each repair request is reviewed on a case-by-case basis, so should you have any questions or concerns in the future, please do get back in touch.

Kind regards,
Autoguard Warranties

Rated 5 out of 5 stars

A team able to explain the procedurer…

A team able to explain the procedurer when a complaint its done. Very direct and no hidin coners.I received a Very good service and recomend to anyone.

17 March 2026
Unprompted review
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Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 5 out of 5 stars

We chose Autoguard in 2019 and continue to exclusively use them.

We chose to work with Autoguard in 2019 and continue to exclusively use them for our underwriting.. Key to any business relationship are trust and response times when the odd issue appears but is quickly and satisfactorily resolved. Our support from key stakeholders at Autoguard is the key that keeps us using them..

7 April 2026
Unprompted review
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Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 1 out of 5 stars

Don’t waste your money

Autoguard did not accept a single claim during my 15 month period, labelling each as ‘wear and tear’.
In the end I didnt even bother trying when the vehicle had a fault, because I knew that would be the response.
Total waste of money, which would have been better spent on the all garage bills that I ended up paying for myself.

6 April 2026
Unprompted review
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Reply from Autoguard Warranties Ltd (United Kingdom)

Hi Jago,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

Your recent repair request was declined as the fault was traced to a short within the main wiring loom. Wiring is specifically excluded under the Premium plan, which is why this repair was not covered.

We understand this can be frustrating, but we aim to be clear and transparent about what is included within the plan.

Each repair request is reviewed on a case-by-case basis, so should you have any questions or concerns in the future, please do get back in touch.

Kind regards,
Autoguard Warranties

Rated 5 out of 5 stars

The Satellite system was not working on…

The Satellite system was not working on our recently acquired Motorhome. Alan Kerr dealt with this issue and Autogaurd Warrenties had no hesitation in supplying the parts, no questions asked.
Brilliant service.

23 March 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 5 out of 5 stars

A SUPERLATIVE SERVICE

A superlative service both for me as the car owner and for the repairer, who was paid very promptly. Your telephone call handlers went above and beyond expectations to guide me through the entire process.

20 March 2026
Unprompted review
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Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 5 out of 5 stars

No quibble no drama

No quibble no drama, work carried out and paid in full . Very pleased with the results and would recommend.

27 March 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 5 out of 5 stars

Being self employed if my vehicle isn’t…

Being self employed if my vehicle isn’t on the road I can not work so it is vital that I get my van fixed asap to save me money. Autoguard was clear and understanding and worked with a garage of my choice. The claim was accepted and paid without any hassle.

6 March 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 5 out of 5 stars

Easy to deal with

The service was accessible via phone and email. Clear guidance over the phone on the steps to be completed for the claim.

23 March 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 5 out of 5 stars

Always helpful when you need to contact…

Always helpful when you need to contact them directly. Support has been great and it’s good to see when you worry about warranties when you need them. Well done Autoguard team!

18 March 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 5 out of 5 stars

Very good service…

Very quick response and repaired our motorhome on warranty

26 March 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 5 out of 5 stars

Very pleased with the Ap and professional service from autoguard. Well worth taking out the 18 months warranty and credit to Autoguard and the team

Very pleased with the Ap. Communication and efficiency of settling payment for the issue with my Golf GTI

CLEAR guidance as to what was required. Approved works following day from my trusted repairer

17 March 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 5 out of 5 stars

Everything was very easy on the app

Everything was very easy on the app
They did the claim swiftly and it was transferred into my bank a few days after downloading my receipts
Again very good service

6 March 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 5 out of 5 stars

Autoguard were efficient throughout the…

Autoguard were efficient throughout the claim application - which was met in accordance to the policy conditions. Very happy with the outcome

27 March 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

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