The adviser I was emailing, Carl Searles, was excellent. He replied so quickly, explained things for me, then chased up another department for me straight away. I will say I am rather annoyed that... See more
Company replied
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Autoguard Warranties Ltd is a business to business provider of extended warranty and insurance services to motor dealerships. We take care of the financial liability a motor dealer has when they sell a used vehicle, in addition to creating upselling opportunities that benefit both dealership and customer alike.
Building 5, GU16 7ER, Camberley, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 64% of negative reviews
Typically replies within 1 week
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I hired Autoguard Spain to inspect a used car at a dealership in Sotogrande so that I could decide whether to buy it. The inspection was carried out the very next day, and I received a detailed and highly precise report. Based on that, I went ahead with the purchase. The car will be delivered at the beginning of May. I am very satisfied with Autoguard’s service.

Reply from Autoguard Warranties Ltd (United Kingdom)
I'd give zero, but not an option.
I have a failed water pump, on my VW Golf. It a single unit, that has a sleeve to control the flow that has seized. The repair is to replace the pump, but they say a seized component is not covered. You cannot replace the part, it's is the complete pump, and now they won't cover it. Absolutely fuming. Waste of money, miss sold...

Reply from Autoguard Warranties Ltd (United Kingdom)
A team able to explain the procedurer when a complaint its done. Very direct and no hidin coners.I received a Very good service and recomend to anyone.

Reply from Autoguard Warranties Ltd (United Kingdom)
Claim dealt with quickly and efficiently.
Thanks

Reply from Autoguard Warranties Ltd (United Kingdom)
We chose to work with Autoguard in 2019 and continue to exclusively use them for our underwriting.. Key to any business relationship are trust and response times when the odd issue appears but is quickly and satisfactorily resolved. Our support from key stakeholders at Autoguard is the key that keeps us using them..

Reply from Autoguard Warranties Ltd (United Kingdom)

Reply from Autoguard Warranties Ltd (United Kingdom)
Autoguard did not accept a single claim during my 15 month period, labelling each as ‘wear and tear’.
In the end I didnt even bother trying when the vehicle had a fault, because I knew that would be the response.
Total waste of money, which would have been better spent on the all garage bills that I ended up paying for myself.

Reply from Autoguard Warranties Ltd (United Kingdom)
The Satellite system was not working on our recently acquired Motorhome. Alan Kerr dealt with this issue and Autogaurd Warrenties had no hesitation in supplying the parts, no questions asked.
Brilliant service.

Reply from Autoguard Warranties Ltd (United Kingdom)
Hi they are all good and the service is great. Thanks

Reply from Autoguard Warranties Ltd (United Kingdom)
A superlative service both for me as the car owner and for the repairer, who was paid very promptly. Your telephone call handlers went above and beyond expectations to guide me through the entire process.

Reply from Autoguard Warranties Ltd (United Kingdom)
No quibble no drama, work carried out and paid in full . Very pleased with the results and would recommend.

Reply from Autoguard Warranties Ltd (United Kingdom)
Declan wade is who dealt with my claim… nothing was a problem or issue… everything ran so smoothly from the beginning! I had a great experience

Reply from Autoguard Warranties Ltd (United Kingdom)
Being self employed if my vehicle isn’t on the road I can not work so it is vital that I get my van fixed asap to save me money. Autoguard was clear and understanding and worked with a garage of my choice. The claim was accepted and paid without any hassle.

Reply from Autoguard Warranties Ltd (United Kingdom)
The service was accessible via phone and email. Clear guidance over the phone on the steps to be completed for the claim.

Reply from Autoguard Warranties Ltd (United Kingdom)
Always helpful when you need to contact them directly. Support has been great and it’s good to see when you worry about warranties when you need them. Well done Autoguard team!

Reply from Autoguard Warranties Ltd (United Kingdom)
Very quick response and repaired our motorhome on warranty

Reply from Autoguard Warranties Ltd (United Kingdom)
Very pleased with the Ap. Communication and efficiency of settling payment for the issue with my Golf GTI
CLEAR guidance as to what was required. Approved works following day from my trusted repairer

Reply from Autoguard Warranties Ltd (United Kingdom)
Everything was very easy on the app
They did the claim swiftly and it was transferred into my bank a few days after downloading my receipts
Again very good service

Reply from Autoguard Warranties Ltd (United Kingdom)
Autoguard were efficient throughout the claim application - which was met in accordance to the policy conditions. Very happy with the outcome

Reply from Autoguard Warranties Ltd (United Kingdom)
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