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Auto Windscreens Reviews 

75,669
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 8,640 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff members are exceptionally friendly, helpful, and professional throughout the entire process, making all daily interactions very pleasant. Consumers also appreciate how remarkably quick, highly efficient, and completely straightforward both the booking process and the windscreen replacements actually turn out to be. However, some people mentioned experiencing frustratingly long wait times of several weeks before they could finally secure an appointment for their vehicle. A few reviewers also noted occasional quality issues with the repairs or experienced unintended physical damage to their cars during the service execution.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that everything goes smoothly and efficiently from... See more

Staff

Consumers find staff to be positive, highlighting that team members are extremely friendly, polite, and... See more

Booking process

Customers consistently note positive experiences with booking_process, describing it as effortless, easy, and... See more

Quality

Customers had ambiguous experiences with quality. While reviewers praised the flawless actual windscreen... See more

Product

Clients share ambiguous opinions on product quality and replacement services. Reviewers frequently reported... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Windscreen fitted quickly & the fitter was genuinely friendly. Only slight moan is the fact it's not a BMW screen so doesn't have the "Connected Drive" printed under the mirror. Thats probably down... See more

Rated 5 out of 5 stars

Well what can I say, absolutely great bunch. Helped me so much was a technical hitch but on my 3rd visit they absolutely 💯% made me a happy car owner and fixed the problem of warning lights coming on... See more

Rated 5 out of 5 stars

All went as expected, gents at Lincoln did a good job, worked cleanly and no issues afterwards, all done and adas calibrated within the hour. Fitted a genuine screen rather than a cheap chinese like o... See more

Rated 5 out of 5 stars

Excellent communication from Auto Windscreens. Polite and friendly customer service given over the phone and in person. Kept me fully informed about the work being carried out. Car was ready to pick u... See more


Company details

  1. Windshield Repair Service
  2. Vehicle Repair
  3. Car service

Written by the company

Expert Windscreen Repair & Replacement Across the UK. Auto Windscreens is a leading UK specialist in windscreen repair and replacement, trusted by thousands of drivers and insurers nationwide. With over 50 years of experience and a strong reputation for quality and reliability, we’re committed to keeping drivers safe and vehicles road-ready. Our expert technicians provide fast, friendly, and professional service, whether you need a quick chip repair or a full windscreen replacement. We also offer advanced driver assistance system (ADAS) calibration to ensure your vehicle’s safety features continue to function correctly. We’re proud to be rated highly by our customers for our friendly service, nationwide coverage, and commitment to quality. Book online 24/7 or speak to our UK-based customer service team for support. Auto Windscreens, your trusted partner for windscreen care.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

76k reviews

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No recent history of asking for reviews

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4.6

All reviews

(75,669)

8,495 reviews in the last 12 months

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Rated 4 out of 5 stars

A little stressful

On arrival told windscreen not arrived, then when car prepped told I had a port missing and to take my car to a garage .After another 20 mins mechanic returned to say he had found port in the engine and windscreen had arrived. So after another couple of hours all done ,but this was a little stressful for an 80 year old . But very happy with the replaced windscreen.

31 July 2026
Unprompted review
Rated 3 out of 5 stars

Good work, bad booking experience

The fitter was great but the wait time for an appointment was outrageous. It took a month to have a windscreen fitted. When other insurers have used auto glass it takes a week at most. Driving round for a month with a 3 foot crack in the windscreen is not ideal especially with a family.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to contact and explain the…

Very easy to contact and explain the problem. Staff great, understanding, courteous and listened. Plan to repair was quickly made. The only hiccup was the length of time to get the mobile fitter to do the job, in my case a wait of 16 days. Otherwise highly recommended.

14 July 2026
Unprompted review
Rated 2 out of 5 stars

Never got contacted despite paying £75…

Never got contacted despite paying £75 excess. Had to follow up through insurance company after 7 days. Asked to be put through to a different depot. Attended an appointment to be told wrong windscreen ordered despite sending photos of van and windscreen. After a great service in Swansea the wiper blade came off on the first day of rain. Can’t determine wether user error putting bolts back or mechanical problem with the bolt. Still waiting for call to reappoint for wiperblade checkup

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant work

The appointment time was honoured, the time the repair took was as stated, the person who did the job was polite and helpful, and the result was brilliant, you needed to know where the repair was made to see it, if you didn't know you'd never spot it.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

It was easy to make arrangements to…

It was easy to make arrangements to have the screen replaced. They fitted it at my home, so no driving to the garage. It was done in 45 minutes, and no mess left. He even removed my dash cam which I had forgotten about.

31 July 2026
Unprompted review

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