Avery UKReviews 

18,018
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 762 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including print and paper, often exceeding their expectations. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving quickly and in perfect condition. Reviewers also appreciate the ease of the ordering process and the helpful design software, making it simple to create custom items. However, some customers experienced issues with delivery, noting delays, damaged packaging, or items not arriving as expected. A few people also mentioned problems with product quality, such as labels tearing or not aligning correctly, and some found the customer service unhelpful when trying to resolve issues or cancel orders.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its quality, ease of use, and design... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick turnaround... See more

Quality

Reviewers consistently express satisfaction with the quality of products, highlighting great materials,... See more

Service

Clients share positive opinions on service, frequently highlighting its efficiency, professionalism, and... See more

Order

Customers consistently note positive experiences with order, with many expressing satisfaction and intent to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt service, good quality product. Met all expectations except delivery packaging; an enormous box with product rattling around in the bottom and space stuffed with screwed up paper. Take an examp... See more

Company replied

Rated 5 out of 5 stars

Friendly customer service, including shout outs on socials, good quality business cards, well packaged. Quick delivery and a fair price. Thanks Avery UK - Joel, Brass Beats Collective

Rated 5 out of 5 stars

From never attempting to design my own label to the labels arriving even better than I envisaged. It is testament of how easy the site was to navigate, with a little help from AI I managed a great res... See more

Rated 5 out of 5 stars

Excellent quality printing. Probably a fraction more expensive, but very good quality teeny 15mm QR code stickers. Noone else was offering this size, and I was worried that they'd be too small to re... See more

Company replied



Company details

  1. #17 of 21 best companies in Sticker Manufacturer
  2. #18 of 20 best companies in Custom label printer
  3. #47 of 59 best companies in Digital printing service
  4. #52 of 67 best companies in Prints and signs store
  5. #41 of 49 best companies in Printing shop

Written by the company

Our labels play a vital role in your world. We appreciate the needs you have and we're here to help you organise, elevate and communicate. We are more than a label company, but labelling is in our DNA. Our blank printable labels, print service and free design and print software all evolved out of our passion for innovation. Whether you're using our custom printed labels to power up your small business or organise your home. We've go the labels for you.

Avery

Written by the company

Quality you can trust
Avery has over 90 years of experience in the label industry. All of our products are made to the highest Avery specification in the UK. Design your product for free and get it delivered with no hidden or surprise costs!

Satisfaction guaranteed

If you're not happy, we're not happy

Contact us (for free!) if you are not happy with the quality of your delivered Avery product.

Contact info

Looking for great labels & stickers?

Avery has a huge range of materials and shapes to personalise & design

4.5

Excellent

TrustScore 4.5 out of 5

18k reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(18,018)

704 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They didn’t let me know they had…

They didn’t let me know they had problems with the printing and left me without my stickers and with no time to see for other options. It was supposed to come next day delivery because I payed express delivery, but they didn’t deliver it and they didn’t notify me so I could look for other options. So pissed off because they let me down

4 June 2026
Avery UK logo

Reply from Avery UK

I sincerely apologise for letting you down on this occasion. We take great pride in delivering the highest quality finish, which is why your order was delayed. However, we should have reached out to inform you about the delay. We will address this internally to understand why the communication about the delay was not made. We have processed a full refund for your order, and I hope you will consider using our services again in the future.

Rated 1 out of 5 stars

Poor customer service and poor labels

Poor customer service and poor labels. Don’t use them if you require any support. My labels were the wrong size and text outside the borders

4 June 2026
Unprompted review
Avery UK logo

Reply from Avery UK

I apologise that you were not satisfied with the labels you ordered. We offered our support multiple times, asking for your design file so we could review it and assist you with the issue you were experiencing. We noticed that the text you uploaded was outside the recommended safety and cut lines.

Rated 5 out of 5 stars

From initial contact

From initial contact, ordering, process and payment were stress free and straight forward. Labels arrived super quick and to a great finish. Constantly updated on the progress, excellent service

2 June 2026
Rated 1 out of 5 stars

still not arrived?

still not arrived?

am being asked to rate a service for an item I have not received - have emailed but no response?

1 June 2026
Avery UK logo

Reply from Avery UK

I apologise that you have not received your order. The delivery company attempted to deliver it but was unsuccessful, and the goods have been returned to us. If you still need the items, please contact us by phone or email us at hello@avery.com. We currently do not have any emails from you.

Rated 1 out of 5 stars

Why charge customers to view the…

Why charge customers to view the artwork? My labels were delivered, and I needed a microscope to read the labels. What a load of rubbish. I now go to Amazon for my labels, much better price, and yea they do not charge to view what I am paying for the artwork

29 May 2026
Avery UK logo

Reply from Avery UK

Thank you for your response. We noticed that you did not pay for the artwork check service included with your order. In response to your emails, we explained the issue you experienced with your labels and provided instructions on how to fix it for future orders. Additionally, we offered a discount code for you to place a new order.

Rated 5 out of 5 stars

Top Service

I am very grateful for the assistance provided by Verity this week. My order had accidentally duplicated but was quickly fixed.

Avery offer great pricing and customisation compared with other options. We will happily continue using them and see a lot of opportunities to enhance our product line with quality labels.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

New Customer!

First time ordering the custom shaped stickers and impressed! Straightforward to do, with great results. Quality print, material and finishing.
Will use again for sure!

22 May 2026
Rated 1 out of 5 stars

I ordered 8,000 sequentially numbered…

I ordered 8,000 sequentially numbered labels from Avery, with the clear requirement that they follow the numbering sequence provided in my spreadsheet (1, 2, 3, 4, and so on).
The print quality and finish of the labels were excellent; however, the labels were delivered completely out of sequence. For a project requiring sequential numbering, this rendered the product extremely difficult to use and created significant operational disruption.
I contacted customer service immediately and provided photographs as requested. The proposed solution was for me to return the entire order for evaluation, with the possibility of a reprint taking approximately one week. Unfortunately, this was not a viable option, as the labels were urgently needed for a store opening.

As a result, we had no choice but to absorb the issue internally. We were forced to hire a temporary staff member for an entire day to manually sort thousands of labels back into the correct sequence—essentially piecing together a very expensive puzzle.
While the product quality itself was good, the order was not delivered according to specification, and the resolution offered did not reflect the urgency of the situation or the impact on our business. Had I been able to source a same-day alternative, I would have returned the entire order and requested a full refund.
Based on this experience, I would not recommend Avery for projects that require sequential numbering or time-critical execution. The lack of quality control and the impractical customer service resolution fell well below the professional standard I expected

13 May 2026
Avery UK logo

Reply from Avery UK

We acknowledge that the order was sent out of sequence, and we have provided an explanation for this. All the sheets were labelled with the order number and the corresponding sheet number to ensure they could be arranged in the correct order. We apologise for the delivery issues and have offered a solution: we did offer to have the sheets returned to us so that we could have reworked the goods for you.

Rated 1 out of 5 stars

Very poor service

Very poor service. delayed and delayed. so called big company did not give straight forward answers to simple emailed questions in a deliberate attempt to delay the fact that they had not sent the product.

29 May 2026
Avery UK logo

Reply from Avery UK

Thank you for reviewing your order. I apologise for the delay and the lack of communication regarding its cause. We were not satisfied with the quality of our work, as we take great pride in maintaining high standards. As a gesture of apology, I have issued a 50% refund on your order.

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