Avis Biludlejning Reviews 1,079

Absolutely disgusting experience. I hired and paid a car for my DK trip through the airline in combination with my flight tickets. When collecting the car (completely different than org hired) I paid an extra insurance to be sure. Allowed them to take the extra 1500 kroner from my visa. When returning the car all was good. A week later I got an email from their insurance claming I damaged the car in two places. Them dents have been on the rental paper's from previous renter's,so they tried to blame me. As I had the additional insurance I was clearly assured via email that I had not to pay anything and see about from any contact received. Today almost two months later, they tried to charge my credit card 1200 kroners. I was lucky to decline the transaction. So be careful not to deal with those criminals. Not recommended at all !!!

Think before using Travellink/AVIS; they just stole my money.

I normally don't share like this, but the service at Travellink is like nothing I've seen before. They took my money for renting a car but did not provide the car. Yes, they took $1333 USD.

We rented a car through Travellink, and we have rented cars many times before when we have been traveling, and there have never been any problems. But this time, they could not get my card to work (already paid online but for insurance) and did not provide the car. They did keep the money we paid. I have been corresponding with them, but I will not get the money back. They kept the money, but I did not get the car.

So, think about that next time you rent a car. I know I will not use Travellink/AVIS again.

HIre car broke down completely. I had family nearby who took me home. Trying to get Avis to do ANYTHING was a nightmare. I eventually got myself to the nearest Avis office and had to hire another car. I was without a vehicle to over a day, had to arrange my own transport to and from my hotel despite promises by Avis to arrange a taxi to get their office and am still fighting with them to get extra charges removed. The rental ended on Monday 27th Feb. I am still emailing them to get a satisfactory conclusion.
It is now a week since I returned the car.
I will return here to let you know how it went....
Avis Car hire Agreement nos. 425733173 and 834706261

We rented a car from this location. The guy who helped us was very nice even getting us unlimited miles at no extra charge. We got the car and it was filthy. We drove it less than 150 km. We returned it at the exact time and place on a Sunday. No one was there. We left the car as instructed. We then got charged $900 for damages supposedly caused by our hitting an animal. We never hit ANYTHING ! Their claim is ludicrous. They sent us pictures that I wish I could post here. They have the distinctive pattern of a zig zag from pinking shears and with the effort the fiberglass broke. The feather is tiny.
But we were stupid and we did not take pictures so it’s our word against theirs. Do NOT rent from here. They are dishonest and horrible.
I have already left a review in Avis’ website. They literally are THE WORST. No wonder they have a 1.3 rating.

If I could I’d give 0 stars. Avis/Budget have claimed compensation for a damage despite an agreement of 0 excess. No less than approx €250. The money has been charged from my account without no prior agreement which is illegal. WE’LL NEVER USE BUDGET OR AVIS AGAIN.

AVIS took money from my account, for a damage on a car thar I did not make Even after their claims department realized their mistake, hey have not returned my money. It has been 2 months.

Seriously SCAM Company, billing From Pre-existing damages.. stay clear From this Company.

I am actually an AVIS President's Club member and based on my most recent awful customer service experience, I will not spend another krone with AVIS. First I get a car with a lot of pre-existing damages -again- but given the long queue when returning, I - for once- use the key drop- only to get billed for the pre-existing damage! Customer service is impossible to get a hold off either by email or on the phone. Clearly, Avis Denmark is just appalling as also evidenced by the Trustpilot score. Stay clear!

Customer service just stopped responding to my emails. Still no refund even though the booking was cancelled by Avis (Budget).

Cancelled a prepaid payment, cancel confirmation states refund within 5 day - it is now more than a month.
Not a single reply to any of the 3 customer service emails.

Hard to find other words than scam.

We booked a car and cancelled it, they took the money out of our account and keeps on saying we will get it back within 14 days. Guess What, its been 14 days and now we have to wait up until 14 more days, because they apparrently cant make an “immediate transaktion” as the only company in the world! Customorservice is horrible and hung up on me!!! Never ever would i recommend this company to anyone and never ever am I using this company again.

Absolutely abismal service. The car broke twice in three days, essentially ruining the holiday. The car was never replaced even though we asked. They just jumped the battery and wished us luck. It was impossible to get a hold of anyone. They were either closed or you have navigate a maze of phone prompts to only end up speaking to someone in the UK! When I returned on June 5th they charged me for “damages” and “down time” but won’t provide proof that they fixed the scratch on the rim. They didn’t fix the previous scratches just informed me about them, so what am I paying for?! And to top it off I still have 4330,21 dkk pending on my card two weeks later and just got a mystery charge of 1750dkk on June 15th with no explanation. I paid for the car and “damages” when I dropped it off. Don’t rent from these people. They are just trying to rip you off.

Never ever again rent a car with Avis, Split Airport.
Be very wary of any dealings with this company. They will try to sell you hugely inflated insurance which will be more than two times the cost of your actual car rental, even if you decline it and say you have your own car hire excess insurance. They don't take the payment until after you return the car. Make sure you read the contract you are signing - they will use an electronic signature pad at the desk where it is impossible to read what you are signing, so insist you see a paper copy of what you are signing first and read again before you leave the desk to make sure they have not added on the insurance against your wishes.

Avis has put a reservation on my bankaccount (9054,67 dkk) for a non-existing van hire in Virginia Beach. I have never booked a rental there, never been in that country either. I am trying to get them to confirm to my bank in Danmark that the reservation was a mistake, and that they kan close the reservation so I kan use my bankaccount again. But that seems to be a very complicated task for Avis Costumer Service. I have no money now to buy groceries, to pay my bills, and they just do not return my calls and e-mails. I have called to them every day since the reservation was put on my account, without any result whatsoever. Never in the rest of my life am I going to rent a car with this company. Ever.

Terrible, just terrible.
Upon checking in, I noticed a dent in the front license plate of the car. The customer service agent saw this too a took a picture with his mobile and told me that he’d take care of this issue.
Upon returning the car I’ve received a claim of EUR 200 for the exact same dent and nobody can tell me who the service agent is or what happened when he took the photo. Such a scam. Never again Avis…it used to be a reputable company in Denmark.

I have just been charged 5000DKK for a 5mm chip in the windscreen. This is plain and simple theft. I could have had the windscreen repaired locally for 600DKK myself.

The following e mail chain is a fraction of the nightmare we've had with Avis Denmark going back to Sept. 2022.

To: K,
We have heard this since September. Nobody from customer service ever contacts us.
I would like you to resolve this directly with your customer service. I do not want to wait in vain for someone to contact us who never will.
Most importantly, I would like you to contact Avis collections immediately to stop the collection process. The contact information is on the rykker, which I have attached here again.
Please confirm when this is done.
Thank you.

D

From: K
Sent: Wednesday, March 8, 2023 11:06 AM

Hi D,

Again I’m very sorry about this.

I spoke to our costumer service today who promised that they would speak with his supervisor about the case, and get back to you.

K
Supervisor
Kampmannsgade 1, 1604 København V, Denmark
Avis Budget Group Denmark | Roskildevej 14, 2620 Albertslund | 19673146

From: D
Sent: 07 March 2023 18:12
To: K

K,

It is now 6 pm in Denmark, March 7. I had hoped for a response.

You may recall that in December when I came into your office, you said the problem would be fixed the next day and that it wasn't our fault. It is now 2 ½ months later, and Avis seems to be sending A to collections for an invoice created out of thin air by Avis.

This is unacceptable. I need you to resolve this immediately.

In the interim, I am posting on social media and informing our attorney. I will also be contacting Danes Worldwide, where we are members, and advising them not to recommend Avis to udlandsdanskere.

Honestly, this should not be so difficult.

D

From: D
Sent: Monday, March 6, 2023 7:22 PM
To: K

K,

We are still out of the country and continue to have to ask friends to check our mail because of this problem.

Today the attached rykker was found in our mail. Dated Feb 13, with a threat to turn over to collections after 10 days, i.e. Feb 23.

I need written confirmation from Avis by end of day March 7 that this invoice and rykkergebyr has been cancelled, and that Avis did not turn it over to collections. Please attach the credit note as proof.

Absent such confirmation end of day, I will be forced to post this story and email chain on social media. From what I can glean online, Avis customer service seems to only respond to problems which escalate to social media. I hate to have to resort to this, but enough is enough.

If A has any problems with a collection agency, our attorney will be contacting you.

Thank you.

D
From: K
Sent: Tuesday, February 21, 2023 8:06 AM
To: D

Hi D,

I just received an email from costumer service asking if they should cancel the owed amount, which I told them to.
I’m waiting for their confirmation.
K
Supervisor
Kampmannsgade 1, 1604 København V, Denmark


From: D
Sent: 21 February 2023 03:54
To: K

Hi K,

Has this been fixed? On your website it still shows that A owes kr 2574.

We have been out of the country and have had to ask friends to keep checking our mailbox to make sure no rykkere are coming from Avis.
It is really unbelievable that Avis customer service seems unable to function. Don't you have a superior you can escalate to?

D
From: K
Sent: Friday, February 10, 2023 11:39 AM
To: D

Hi D,

I have contacted costumer service again for an answer.
I’m very sorry for the waiting.

K
Supervisor
Kampmannsgade 1, 1604 København V, Denmark

From: D
Sent: 07 February 2023 07:45
To: K


Hi K,

Has this been fixed now? When I look online it still shows that A owes kr 2574.

Thanks.

D

From: K
Sent: Friday, January 27, 2023 12:51 PM
To: D

Hi D,

I’m really sorry.
I have contacted them again and waiting for answer.


K
Kampmannsgade 1, 1604 København V, Denmark

From: D
Sent: 26 January 2023 15:38
To: K

Hi K,

Nobody has contacted me.

The extra bill for kr 2574 from Nov 25 is still outstanding and has not been reversed.

See attached.

So still not fixed.

Thanks.

D
From: K
Sent: Thursday, January 26, 2023 12:28 PM
To: D

Hi D,

So for the long waiting.
I have spoken with our costumerservice, who said they would fix it, and contact you.

Have you spoken to them?

K
Kampmannsgade 1, 1604 København V, Denmark

From: D
Sent: 23 January 2023 04:55
To: K
Hi K,
As of today, no one has contacted me. The website shows A still owes money.

D

From: K
Sent: Wednesday, January 18, 2023 1:46 PM
To: D

I Just spoke to my colleague at the costumer service, and have send this email to him.
He will contact you today.

I’m sorry for the long waiting.

K
Supervisor
Kampmannsgade 1, 1604 København V, Denmark

From: D
Sent: 17. januar 2023 19:05
To: K

Please confirm by end of day tomorrow Jan 18 that this issue has been resolved, that A owes Avis no money, and that any rykkere have been cancelled. As of today Jan 17, I still see no change when I look under kvitteringer on the avis.dk website. It shows that A still owes money, when she doesn't. I cannot accept that A receives any rykkere or that she gets into RKI due to Avis' mistake.

Thank you.

D

Avis made a mistake and it took 2 weeks to get winter tires on the leased car. We could not drive the car during that period (weather below minus degrees) so we were paying for the parked car at the garage while waiting for Avis to make an arrangement for the tires to be changed. Avis didn’t agree to prolong the lease to the period that the car was not in use due to their mistake, so we ended up pay for the parked car in the garage without being able to use it. Avis service sucks. A lot of money is out of the window . Do not recommend.

Regarding Avis Estonia
The car was picked up at 10.57 local time. The car was delivered at 10.20 local time. This is only 3 days – Avis charging for 4 days.
I had a voucher from Holiday Autos for 143,79 incl. VAT + everything else.
I accepted an extra cover (I was informed about payment of 3 x 30 € = 90 Euro all together). However I was charged 246,70 €.
After writing AVIS 4 times, still no answer...

Absolute useless car rental place where we get promised one thing and get the service of nothing! I am absolutely livid and would recommend others not to fall into this trap.