Avis Reviews 

I rented a car for two weeks from Avis in Toulon France, At the conclusion they did not return my deposit of 300 Euro. Went to their office and they can’t help as they only do sales. The customer service number they gave did not work. We had zero excess and car was fine. There has been no communication with me as to why they have stolen my deposit. No one answers if you call their publicly available numbers. Absolutely atrocious service. It is my view that Avis deliberately take your deposit and make it impossible to retrieve. Very poor company.

Avis is a large and should treat their customers fairly but they are not. I rented a car from them and met a number of issues:
1) the office at Geneva airport French side does not pick up the phone. Their Swiss colleagues suggested me to contact Hertz that has an office nearby to speak to Avis...
2) the car had a damage at the front window but they did not warn me about it. It should have been fixed.
3) the worst is that they charged me 2x the market rate for fuel and for more fuel than the capacity of the tank. Just a fraud! I called them and they agreed to a partial refund but why do a partial refund and not charge me the correct amount.
4) they sent me a a document I never signed with my electronic signature. So dishonest!

Wow. Rented a car back in august. wait was very long and car had few scratches etc. I documented and got the lady to verify. But I can't complain too much. HOWEVER... They took €950 from me (I am not the only one with this complaint, as I have seen others complaining of the same issue). They didn't return it and I contacted them, but got nothing back. I went to my credit card company who refunded me the money and they're now going to get the money of these jokers. How are companies allowed to operate this way?

If there were an option for zero stars I would pick it. Avis gave us a minivan and during the first 500km the engine broke. We got a second minivan and during the next 200km the clutch broke. This is ridiculous. We are stranded in a foreign country because of this.

The customer service team in France is the worst , rudest service I have ever encountered.

Do not use Avis carcassone , we informed them 2 days previously our flight would be delayed 1 day. When we arrived our car was gone.
Was given a different car, extra charges were applied. We were told we would not have pay for this. Was told to put keys back in storage box on return no need to come to desk.
Returned the car 1 hour later than scheduled when we got home we noticed an extra charge over €200 for a full day. No explanation. Was told the extra charges we signed for were for different car.
We Contacted Avis France, they done nothing to help sort it out. Said disagreement is with local agent. I had to go directly to agent. After 1 month finally got an email address from Avis for the local agent. Very rude, unhelpful. Told me it was for road assistance which we had already paid for & for extra day rental.
Will definitely not use this company ever again.
Avis customer support very unhelpful don’t follow up on queries promptly. I had to ring numerous times to get an answer. Still not resolved.

Never use Avis France if you have an alternative. Drop off instructions are useless and took me to the Swiss side. Was so late I had to rush to avoid missing plane. I then received a bill for >1000 Euros for supposed scratches on the car. Total scam and rip off.

Avoid Avis in France, and specifically anywhere like Dieppe, esp if you have an English language licence. Avis Dieppe refused to supply a booked car, because I do not have an international driving licence, but only an Australian licence. Avis Dieppe say publicly that they are a franchise and can make their own rules up. Avis France point to their terms, which say you must have an international licence OR an English translation of your licence. Apparantly, official English language licences do not count as a "translation into English". So a translated Russian or Iranian licence would be ok, but not US, UK or Australian licences?! If they can do this, and turn away booked customers, then obviously they do not care about customer service. Its been years since I encountered anglophobia in France, but clearly still going at Avis France!

Booked a car from Bordeaux airport to pick up at 18:30 on Saturday 1 April 2023. Flight delayed, arrived 20:30. But Avis had my flight details, so knew when I would arrive. The office shut at 20:00 and there was nobody there. Complaints by email to Avis were not answered 2 months later. Dreadful.

Do your selves a favour and use an other rental car company.
Never in my life have I seen such rudeness, such lazy and unhelpful people. Not picking up the phone, never responding to urgent emails, online telephone recordings almost exclusively in French. Only location with a drop of box on a Sunday we could find was at the airport.
Needless to say that we will never use AVIS in France again.

Rented a car from Nice airport, when we collected it the car was covered in small scratches and dents.
When it was returned they charged us 270 euros to fix a scratch they claim we made, this includes 70 euros for a days rental to make the fixes, but clearly they have no plan to fix the damage as they car was already covered in damage before the rental
Avoid!

SCAM -- BOOKING CONFIRMATION 6833017
SCAM -- BOOKING CONFIRMATION 6833017. CHARGED EXTRA 40% : road tax, as incl in the booking, station ParistGars du Nord, Airports/STation surcharges were included in the booking price, and eventually hours all surcharged. although I aw requested by the agent to deliver the car the next day. As usual these scammers will delete my comment and block me on social media.

I CAN SHOW THE BOOKING CONFIRMATION AND INVOICE IF I COULD UPLOAD PICS.

We hired a car from Geneva Airport, on returning, I left my wallet in the car, I knew exactly where (in a specific cup holder). Unfortunately I’d already passed security when I realised.

Problem 1.
It’s impossible to speak to the actual Avis branch. You have to talk to main call centre.

Problem 2.
I reported the incident to the call centre who were very understanding, 2 calls I’ve made and both calls they took my details and promised to send an email to the branch. 4 days later I still haven’t had a reply.

Problem 3.
I took the case into my own hands and searched for staff at the branch, the station manager. They were good enough to come back to me but only with the bad news that the wallet was missing. I said this is a case of theft and I’d like to see the CCTV, she hasn’t replied since

Problem 4
I’ve had 150€ debited from my card by Avis with no explanation, no receipt, nothing

This is the most awful situation, the wallet was an expensive birthday gift from my wife and now it’s appears it’s being enjoyed by one of the Avis team

If you value your belongings never use Avis

If I could give a minus i would .i hired a car online for a trip to France for 3 days I paid the extra for the upgrade for breakdown cover and insurance when we arrived I was told that I needed to pay an extra 800 euro as a deposit. This was not on the booking confirmation I received and I did not have 800.euros I was left with no choice but to cancel my order. this now has left me with having to pay for taxis to get get around and has completely ruined our trip I recommend anyone wanting to hire a car from avis DON'T

I have booked online a rental car for a total of $28.75.
I returned the car without a scratch and on time to finally being charged for more than $2,000...
I immediately called AVIS who confirmed that they "accidentally" charged me the wrong amount and that I will receive an updated receipt on that same day (December 21st) and compensate me. My request was then completely ignored and discarded, and no refund nor updated receipt was ever sent to me. I then followed up on my first e-mail that was answered by AVIS team saying: "We have a lot of work" so you have to wait... It is now December 27th, and after 45 min of waiting on the phone, somebody finally answers, tells me it is not the right department, and hangs up on me... Not $1 was offered as compensation, not even the courtesy of a reply from AVIS. This is my experience with AVIS, and yours tomorrow.

If I could give a minus score I would.
We hired a car from Marseille airport at the end of November for the weekend. It was fine.
The problem came when we dropped the car off. Half an hour later my son realised he had left his new Ipad in the boot. We ran back and asked for it.
We were not allowed to see the car and told that the boot was empty. We know the Ipad was there as both myself and my wife saw it there during the drive to the airport.
There can be only one explanation for the boot being 'empty' - one of the staff stole it.
We argued and demanded to see the car ourselves. We were stalled until we had to leave to catch our flight.
Avis customer services have told us effectively to get lost. Both the French and US departments have said it was our responsibility for losing it. Slightly missing the point guys - if they hadn't stolen it, then we would not have 'lost' it.

message to trustpilot on the opinions of the company russell by novameo
you deleted all reviews on Russell by novameo on the Cyclone V8 vacuum cleaner, following my comments
actually you did not understand me.
I asked you to delete the reviews favorable to this site which is a site of dishonest.
On the contrary, it would have been necessary to leave the negative opinions, which are the only true opinions, from the experience of the clients who were scammed
This site steals from people by offering a vacuum cleaner, which looks very much like the Dyson V8, but the one you get next is just a toy.
All the claims that you make towards this site, do not serve for any reason because they do not answer.
Your role is precisely to allow people to prevent others from being scammed in their turn.
By deleting these notices, you deprive your readers and subscribers of essential information
If I can give myself a piece of advice, please immediately submit your opinions on RUSSELL CYCLONE V8 (Russell by Novameo)
Try to think again.
If you are even scammed, you would be happy that others are planning to avoid you being fooled.
No or Yes ??
Submit Russell by novameo reviews online, to do your real job but filter reviews that are not too positive. t
They are false.
Thank U for your help.

I would actually give a minus . Avis France has disappointed me at many levels . Taken our deposit money and it’s been more than a month and they haven’t returned it YET!!! A 5 day wait period has taken forever. Ticket no 6271797825

I received my car rental from Beauvais Airport Avis office on the 23.05.2022. During the rental I damaged the car on the front sill . According to the voucher I had booked collision damage waiver. When I dropped the car back on 01.06.2022 at the end of the rental there was no rep available to deal with me so I put the key in the drop box. On checking by bank statement 4 weeks later I was billed €900 and €170 from my credit card. I did not receive and paper work of invoices or any explanation why this was deducted.
I have tried to contact Avis France and Avis Beauvais Airport for information regarding these deductions. When I phone I only get the automated response " due to the emergency they are unable to answer the phone". I have being trying to phone on a daily basis for ten days with the same response. I have looked for email addresses to email Avis France but there is none.
This a shocking way to treat customers ,no explanation,no paper work,no communation and no way of contacting them

Payed 15e more just because I returned the car 15m late!

Payed 30e more for some weird charges, and no one is reachable by phone to ask them about this!

No one ever answered the phone, neither the hot line nor the agency, they are just not reachable, unreliable company!

And yes, prices are as much as the other companies if not higher.