AVS Fencing & Landscaping Supplies Reviews 

6,269
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 409 reviews, reviewers overwhelmingly had a great experience with this company and appreciate the dedicated approach. Customers frequently praise the friendly and knowledgeable staff across the branches who always provide helpful advice, making every visit a pleasure. People also appreciate the competitive prices, the wide range of quality landscaping materials, and the prompt, efficient deliveries right to their gardens. However, some customers also noted occasional issues with delivery delays, communication hurdles, and occasionally receiving damaged or incorrect items. A few reviewers mentioned that the collection process can sometimes take too long or that staff availability during busy moments could be improved.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during every visit.... See more

Service

Customers had positive experiences with service, noting that staff members are consistently professional,... See more

Product

Customers consistently note positive experiences with product selection and availability, frequently... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently reporting prompt arrivals and helpful... See more

Price

Users describe positive interactions with price, consistently highlighting great values and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use AVS regularly as an individual gardener, actively landscaping and adjusting things. Will (mgr) and Dom (no.2) give excellent service and friendly as well. Phone S well as instore. The back up gu... See more

Rated 5 out of 5 stars

We've used Henfield branch the most over the last few years but have enjoyed using the other branches too 😊 Special mention to Klaus, Toni, Tom and delivery driver Sam who always look after us and t... See more

Rated 5 out of 5 stars

AVS supplied premium grade sawn Oak for me to make a pergola to my technical drawings. They machined the components accurately and it made it easy for me to assemble. The whole process from consult... See more

Rated 5 out of 5 stars

What a great find, did the sleepers that we needed and they didn't have a ridiculously high delivery charge. Delivered first thing on the day specified, they did ask if I wanted them the day before... See more


Company details

  1. #7 of 30 best companies in Fence Supply Shop
  2. #12 of 70 best companies in Garden building supplier
  3. #14 of 69 best companies in Landscaping Supply Shop
  4. #18 of 68 best companies in Timber merchant
  5. #6 of 25 best companies in Paving materials supplier
  6. #3 of 3 best companies in Railway Sleepers Supplier

Written by the company

At AVS Fencing & Landscaping Supplies we've been providing our customers with an excellent personal service since 1993. Whether you're in the trade or embarking on a DIY project, we have the supplies and advice you need to get the job done, with expert staff in our 12 local branches and our own friendly delivery drivers.


Contact info


4.8

Excellent

TrustScore 5 out of 5

6k reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(6,269)

409 reviews in the last 12 months

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Rated 1 out of 5 stars

Extremely disappointed with AVS.

Topsoil supplied for our garden project contained numerous shards of glass of different sizes and appears to have been contaminated. The soil was used in sleeper beds and spread across our lawn before grass seeding, resulting in established plants and trees dying and further costs to repair the damage.
I initially contacted AVS multiple times by email and received no response. After eventually managing to speak to someone by phone, I was then told they would not discuss the matter with me because I was not the original account holder and did not have authority.
The contractor who placed the order has now formally authorised AVS to deal with me directly, and I have since submitted a formal complaint requesting reimbursement for the losses caused by the contaminated soil.
Very poor customer service and extremely concerning quality control given that glass was present throughout soil supplied for a family garden.

9 March 2026
Unprompted review
AVS Fencing & Landscaping Supplies logo

Reply from AVS Fencing & Landscaping Supplies

Thanks you for taking the time to bring this to our attention. Please email sales@avsfencing.co.uk with more details so that we can fully investigate your complaint and respond accordingly.

Rated 5 out of 5 stars

Great Service - Thank you

I just wanted to write and say a huge thank you to the Henfield AVS team for your help and assistance with my recent orders.
Aside from the excellent customer service - always with a “smile” at the desk, to the on time deliveries, and great prices, everything went very smoothly.
Unfortunately today there are not many companies like yours now, that take the trouble to help their customers or appreciate their custom.

26 May 2026
Unprompted review

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