I had my suitcase for over 5 years until an issue arose, which the wheels were worn and one broke, while traveling, which caused the other wheels to also start to break and disintegrate as they are... See more
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Review summary
Created with AI, based on recent reviews
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I was so amazed at how quick and efficient the process was. I didn’t have my receipt from 2017 but the system was able to find it with just my email. I received resolution on the matter within 24 hour... See more
I have a few Away pieces, and any issue I’ve had has been resolved with promptness. I have a Medium Aluminum suitcase that had a compression side anchor point break or come apart. Hard to tell since i... See more
Away lived up to their warranty. We submitted a claim because the zipper lock broke when zipping the suitcase; we included a picture of the item. Away immediately acknowledged the problem and sent u... See more
Company details
Written by the company
Thoughtful standards for modern travel.
Contact info
503 Broadway 3rd Floor, 10012, New York, United States
- 888-428-2118
- help@awaytravel.com
- www.awaytravel.com
4.6
Excellent
2k reviews
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They listened and did what they say…
They listened and did what they say they do which is replace a damaged suitcase.
30 July 2026
That was the best claim experience i’ve…
That was the best claim experience i’ve ever had!!!! Thank you so much!
22 July 2026
Our family has 12 total suitcases and…
Our family has 12 total suitcases and love them. One of the carry on was cracked and side peeling and they replaced it with a brand new bag.
3 August 2026
It was a very easy process and the…
It was a very easy process and the agent opened a claim for me and it was processed quickly and a brand new suitcase shipped. It’s so refreshing to see a company that truly stands behind their product. Great customer service ❤️
29 July 2026
First class customer service
29 July 2026
We had a broken zipper on one side of…
We had a broken zipper on one side of our Medium Flex Suitcase and Away shipped us a brand new replacement suitcase that we received on Saturday. Wonderful customer service from Away.
1 August 2026
I love my Away suitcase for its smooth…
I love my Away suitcase for its smooth wheels, durability, and smart interior organization, but what truly sets this brand apart is their lifetime warranty. Many companies promise a hassle-free warranty, but Away actually delivers. When I had an issue, the claim process was quick, straight to the point, and hassle-free—no jumping through hoops required. It’s rare to find a brand that honors its word so easily. Worth every dollar.
9 July 2026
Exemplary customer service
After submitting an online claim about a problem with the zippers on my 7-year old Away carry-on, Away processed it almost immediately and sent me a new bag within a few days. This is exemplary customer service.
28 July 2026
I had a bad experience with an airline…
I had a bad experience with an airline and a fantastic experience with Away. A missing wheel at the airport carousel led to me contacting Away for help. They were responsive, prompt and made their warranty not a promise but a reality. Thank you!
1 August 2026
Easy to submit claim and replacement…
Easy to submit claim and replacement part came quickly.
31 July 2026
received a replacement for a suitcase I…
received a replacement for a suitcase I had on warranty. Completely hassle-free
31 July 2026
Great customer service help with warranty
Super responsive and efficient team that addressed my warranty issue on a suitcase.
3 August 2026
Unbelievably great customer service
Unbelievably great customer service! I filed a claim on my bag and in less than 20 minutes received notification that a new one is on the way. Got the bag in the mail 2 days later.
31 July 2026
Wow! Incredible Customer service!
Wow. Incredible company with amazing customer service! My order was difficult to track down, and the team was really accommodating and helpful!
1 August 2026
Away bags and the customer service team…
Away bags and the customer service team are wonderful. I only use Away bags for myself and as gifts to friends and family.
27 July 2026
Customer service is amazing
Customer service is amazing. I filed a claim, and within 10 minutes I received an email that a new suitcase was on its way.
1 August 2026
Very happy customer
Away responded immediately to my claim and replaced my damaged bag. I travel for work and use my Away bag on a regular basis so the speedy resonse was much appreciated.
29 July 2026
The team was awesome.
The team was awesome.
They assisted me in finding my order number because I had purchased in-store and didn't keep the receipt. They then sent the link to file the claim and a little after submitting let me know a new bag was on the way. No fuss, no muss.
31 July 2026
Customer service is always amazing
Customer service is always amazing. They truly stand behind their warranty!
1 August 2026
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