Away Reviews 

Customer service was great! Away stands behind their products. I have bought several suitcases and very satisfied.

I appreciate Away sending me parts for a “DIY” to fix my suitcase; however, I would have thought this would be sent to a local store and the repairs could have been done there. I suppose most people are ok with self repair, but the customer experience of taking care of everything would have been a better model.

Customer service went above and beyond to help me with the repair and replacement of my carry on.

Hate to see such a great brand cut corners. I have purchased many Away luggage sets and pieces. Always willing to pay a premium for quality and service.
Had an issue with luggage wheels disintegrating and they sent me wheels to repair it myself- which was not a simple procedure. Worst of all the customer service is now an AI bot that just regurgitates back what you expressed and then expresses it feeling of “disappointment”.
Sad to see and not the brand I originally bought into.

I have had my Away suitcase for several years and it is a beast! I love how rugged it is, how much I can pack into it and how they stand by their product. I recently had the zipper break on my old one. I contacted customer service and they determined that they would send me a new one at no cost. I have taken this suitcase with me all over the world and can’t wait to continue to take my new one on more amazing adventures!!!

My customer service experiences with Away continue to be amazing which is why I have multiple suitcases and have gifted them to many family and friends.

I truly appreciate great customer service, which is what I have always received from away.

The claims policy was simple and practical. The replacement bag arrived with no problems.

There was no customer service interaction. There was an automated system that sent me a DIY kit instead of a new suitcase despite the warranty. The DIY kit was for a completely different suitcase. Terrible experience for a “lifetime warranty”

If you’re looking for a very well-made, very good looking piece of luggage that is also backed by an extremely friendly and courteous staff and lightning fast resolution when something goes wrong, like an airline damaging your favorite bag, there’s no one that can offer what Away luggage is offering. No one.

I’ve traveled to over 50 countries with this luggage. It’s the perfect size really for a week’s trip and it’s a carryon!

The zipper on my luggage broke. I contacted Away told what happened and sent pictures. It was under warranty. I had a new suitcase within days. Excellent customer service!

Though I did not like that my AWAY luggage was damaged, the AWAY team did a great job. Filing a claim online was easy. They response was prompt and the solution was expeditious. I could not ask for anything more!

You have the best customer service I’ve ever experienced. I will never buy from anybody else

Perfect experience. HAd a broken compression pad. Sent a pic of that and they replaced it instantly.

This was a replacement for luggage that tore on the interior. Customer service was excellent and the replacement was delivered more quickly than expected.

Great customer service. Made it so easy. Love my Away products!

Immediate response and full warranty