Away Reviews 

Customer service at away is incredible. My suitcase got a giant crack in it and they replaced it with very few questions (and pictures) asked. It’s clear how much they stand behind their product.

The warranty process was simple and straightforward. I was able to replace the wheels on my suitcase that had deteriorated with no questions asked.

Very happy! Thank you for quickly addressing the claims, providing a very quick solution, and just being an easy company to work with. Makes me a more loyal customer and I’ve already shared my experience with several others! Keep delighting!

The inside zippers had come apart. I filled out the online form and was quickly responded to and a new piece was sent to me, receiving it in 3 days! Thank you for the great customer service!

Outstanding customer service… I mean, wow!! When my brand new bag arrived in Thailand damaged on its maiden voyage I was super bummed. I filed a report with the airport, but was told the airline would not cover the bag and I thought all was lost, but in came Away to the rescue! The claims process was easy and within 12 hours of uploading my photos a new bag was on its way to my house! A million thanks, Away!!

Away Travel always takes care of you. Make the investment in a couple of pieces and if you ever need repair they are there for you!!

Customer service top notch, answered questions immediately!

Great customer service on warranty with rapid addressing of my claim.

They quickly assessed my replacement request and I received my replacement just in time for my next trip!

Customer service was quick and they replaced my suitcase.

Help resolve the issue

Friendly response, easy process and positive outcome

We took a recent trip to Mexico using check-in and carry on suitcases. Both held up extremely well. There was an issue with the zipper on the medium check-in but when I contacted Away they were extremely helpful and rectified the situation promptly. We’re very happy with our luggage and would recommend them to everyone.

My medium flex was damaged while traveling. Away sent me a new luggage almost immediately after I filed my claim. I’m so happy with the warranty!

I purchased one of Away's first commercial suitcases several years ago. First off, its a great, durable, and lightweight suitcase and great for carry on. Its been all over the world. The top handle broke and I decided to try contacting the company to see if I could get a replacement part. The customer service agent who I worked through was a real person, which was was really nice. I knew I was way outside of my warranty and was fully prepared to buy a replacement handle, but they sent me one for free... and fast. Its refreshing to have a company with a real customer service agents and customer loyalty. I will definitely consider buying future products from Away.

So easy! Submitted a couple of pics of our issue and received a quick response and resolution.

Fast and efficient

I registered a complaint about a faulty zip on my medium sage green case on Thursday. On Friday morning I received a notification that I would be getting a replacement suitcase. This brand new case arrived on the Monday morning.
This is excellent customer service and I am so happy with the way my complaint was handled so efficiently. This is what you would expect with Away, such a great attitude to keeping customers happy.