I actually bought a book new for a gift but liked so looked on awesome books and purchased the copy. Fabulous condition -so good I could have gifted that copy. Great selection of books would recommend... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sometimes ordering online, books come in with some damage, not from Awesome Books! My book was packaged with care and came in perfect! This was my first experience purchasing from Awesome Books and it... See more
Company replied
This was my first experience of Awesome. I ordered a book just before publication date. It was cheaper than Amazon, it arrived more quickly than estimated. It was well packed and arrived in perfect co... See more
Company replied
Not only did Awesome Books have the awesome book I wanted - experimental photographs of William Fox Talbot - ‘The Forms of Nameless Things’ by Geoffrey Batchen, they had it at the very best price, t... See more
Company replied
Company details
Written by the company
Awesome Books was born from a love for books: to not see books thrown away when they can still be read and their stories shared. As a global retailer, we offer millions of books, both used and new, at great prices. You can choose to buy a new book or a second-hand one for even better value. Our online bookshop has a wide selection of books from different genres and authors, so you can easily find your new favourite read. We believe in the power of books to offer an escape, teach us new things, and inspire our imagination. When you buy a book from us, we donate a book to someone in need. Join us in our love for books and help spread the joy of reading to others.
We live for our customers...
Hassle free shopping
Our mission is to make buying from us a great experience and totally risk free. If you are not happy with your purchase for any reason, simply drop us an email at cs@awesomebooks.com and we will resolve your issue to your satisfaction. If you want to return an item for any reason, you are free to do so within 30 days of purchase. Simple as that!
Contact info
4.7
Excellent
33k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Huge difference in price pound to euro
I have discovered this website a few years ago and found it really ... awesome! The choice of books and the prices, easy and safe delivery to France, everything was simply perfect.
Untill my last order - I wanted to buy a few books from the Cormoran Strike series and picture my surprise when the final checkout in euros showed almost 63% difference in price compared to what it should have been in pounds. A book marked 3,89 £ which, according to the rate today, is around 4,57€, was marked instead 7,47 €. And so on.
I tried contacting the site on several occasions directly through the contact form on their website, but apparently it does not work - I've had an error message every time. So I finally decided to call them. The only thing the lady on the other side would say was "the price on the checkout is the final price" and kept repeating that like a parrot, refusing to even consider offering an explanation.
I could and would accept some difference in price, but not 63%.
This enormous difference in price + non-functional contact form + a very bad telephone experience are the reasons behind only 1 star.
2 October 2026
Unprompted review
Reply from Awesome Books
Dear
Thank you for your message, and please accept our sincere apologies for the inconvenience caused and for your recent experience with us.
We have already sent you an email regarding this matter. Could you please check?
Once you have reviewed it, please feel free to reply and we will be more than happy to assist you further and ensure this is resolved for you as quickly as possible.
Please feel free to reach out to us at cs@awesomebooks.com, and we’ll be happy to assist you.
We are very sorry again for the inconvenience caused and appreciate your patience.
Sincerely,
The AwesomeBooks Team
Great books for my grandson and very…
Great books for my grandson and very good value for used books but in excellent condition
11 September 2026
Reply from Awesome Books
Dear Debbie,
Thank you for your fantastic feedback! We are delighted to hear that you found great value in your purchase and that the used books arrived in excellent condition for your grandson to enjoy. We truly appreciate your kind words!
Kind Regards,
The AwesomeBooks Team
Reply from Awesome Books
Dear Les,
Thank you for your wonderful feedback! We are delighted to hear that you were pleased with our excellent service, affordable rates, and prompt dispatch. We truly appreciate your support!
Kind Regards,
The AwesomeBooks Team
Reply from Awesome Books
Dear Lisa,
Thank you for your wonderful feedback! We are delighted to hear that you were pleased with the great value and speedy delivery of your recent purchase. We truly appreciate your support!
Kind Regards,
The AwesomeBooks Team
Like-new book
With you I found the book I had long been looking for. Received in perfect condition, at a very affordable price and in the agreed time!
11 September 2026
Reply from Awesome Books
Dear Laura,
Thank you for your wonderful feedback! We are so pleased to hear that you were able to locate the specific title you had been searching for, and that it arrived on schedule, in excellent condition, and at a great price.
Kind Regards,
The AwesomeBooks Team
First class
11 September 2026
Reply from Awesome Books
Dear David,
Thank you for your first-class review! We’re delighted to hear you had such a positive experience with us. We truly appreciate your support and look forward to serving you again.
Kind Regards,
The AwesomeBooks Team
Reply from Awesome Books
Dear Ann,
Thank you for your wonderful feedback! We are delighted to hear that you experienced swift, professional service and were pleased with our fair pricing. We truly appreciate your support!
Kind Regards,
The AwesomeBooks Team
Easy to order
Easy to order, good price, books came - in very good condition - well done and thank you.
11 September 2026
Reply from Awesome Books
Dear Anne,
Thank you for your fantastic feedback! We are delighted to hear that you found the ordering process straightforward, enjoyed our great prices, and were pleased with the excellent condition of your books.
Kind Regards,
The AwesomeBooks Team
my order hasn't arrived yet
my order hasn't arrived yet.
MRW says I have to pick it up a long way from my home.
bad delivery!
11 September 2026
Reply from Awesome Books
Dear
Thank you for your message, and please accept our sincere apologies for the inconvenience caused and for your recent experience with us.
We have already sent you an email regarding this matter. Could you please check?
Once you have reviewed it, please feel free to reply and we will be more than happy to assist you further and ensure this is resolved for you as quickly as possible.
Please feel free to reach out to us at cs@awesomebooks.com, and we’ll be happy to assist you.
We are very sorry again for the inconvenience caused and appreciate your patience.
Sincerely,
The AwesomeBooks Team
Such a great selection and reasonable…
Such a great selection and reasonable prices. My go to!
10 September 2026
Reply from Awesome Books
Dear Adele,
Thank you for your wonderful feedback! We are delighted to hear that you love our wide variety of books and affordable rates. It means so much to us to be your go-to store, and we truly appreciate your continued support!
Kind Regards,
The AwesomeBooks Team
Reply from Awesome Books
Dear Debra,
Thank you so much for your wonderful feedback! We are delighted to hear that you experienced excellent service and that your order arrived right when expected. We truly appreciate your support and look forward to serving you again soon!
Kind Regards,
The AwesomeBooks Team
Reply from Awesome Books
Dear Jackie,
Thank you for your kind feedback! We are delighted to hear that your order arrived quickly and in excellent shape. We really appreciate your support!
Kind Regards,
The AwesomeBooks Team
Free delivery book in good condition…
Free delivery book in good condition lots of choice speedy delivery
10 September 2026
Reply from Awesome Books
Dear William,
Thank you for your fantastic feedback! We are delighted to hear that you enjoyed our wide selection of titles, the great quality of your item, and our fast, complimentary shipping service. We truly appreciate your support!
Kind Regards,
The AwesomeBooks Team
Prompt and reliable servicer
Awesome Books delivered the book I ordered promptly according to the timetable they had provided. The book was in good condition.
11 September 2026
Reply from Awesome Books
Dear KEITH,
Thank you for your fantastic feedback! We are delighted to hear that your order arrived right on schedule and in great condition. We truly appreciate your support and look forward to serving you again soon.
Kind Regards,
The AwesomeBooks Team
Excellent service
Excellent service.
Good prices
Accurate description of the condition
Prompt posting
10 September 2026
Reply from Awesome Books
Dear Pamela,
Thank you for the wonderful 5-star review! We are delighted to hear that you were pleased with our service, competitive pricing, accurate item descriptions, and fast dispatch. Your support means a lot to us!
Kind Regards,
The AwesomeBooks Team
Waiting for Salgado Kuwait to be…
Waiting for Salgado Kuwait to be delivered .. but the Angela Harding Still Waters Wild Waves absolutely superb . I also have two much loved whippets 🌹
11 September 2026
Reply from Awesome Books
Dear Boccherini (Bunyan),
We are glad you enjoyed your experience with the stunning Angela Harding artwork. As fellow dog lovers, we appreciate your mention of your beloved whippets. We are currently keeping an eye on your pending delivery and hope your next item arrives very soon for you to admire as well.
Kind Regards,
The AwesomeBooks Team
Reply from Awesome Books
Dear David Hill,
Thank you for your kind feedback! We're delighted to hear that your item arrived in good condition and that you received it quickly. We really appreciate your support!
Kind Regards,
The AwesomeBooks Team
I have ordered books through this site…
I have ordered books through this site previously with no issues. This time 3 books did not arrive and Royal Mail (after 10 days of tracker follow ups) returned the package “to sender” despite previous deliveries arriving. My contact at Awesome books apologised but could be resend the books - did my order actually exist and was the confirmation false? Still contemplating a re-order of the same books but my confidence is dented
11 September 2026
Reply from Awesome Books
Dear
Thank you for your message, and please accept our sincere apologies for the inconvenience caused and for your recent experience with us.
We have already sent you an email regarding this matter. Could you please check?
Once you have reviewed it, please feel free to reply and we will be more than happy to assist you further and ensure this is resolved for you as quickly as possible.
Please feel free to reach out to us at cs@awesomebooks.com, and we’ll be happy to assist you.
We are very sorry again for the inconvenience caused and appreciate your patience.
Sincerely,
The AwesomeBooks Team
Found type of books l read easily and…
Found type of books l read easily and did not have to wait long for delivery .. good selection of books , l think second books could be cheaper .. as charity shops sell for at half the price
10 September 2026
Reply from Awesome Books
Dear Lynne,
Thank you for your wonderful feedback! We're so pleased you easily found the books you were looking for and that delivery was quick. We appreciate your suggestion regarding the pricing of pre-owned books, and we value your input.
Kind Regards,
The AwesomeBooks Team
Fabulous service
Fabulous service, fast and efficient delivery, very good condition and good value for money.
10 September 2026
Reply from Awesome Books
Dear Craig,
Thank you for your wonderful feedback! We're delighted to hear that you experienced fabulous service, fast and efficient delivery, and that your item was in very good condition and offered good value for money.
Kind Regards,
The AwesomeBooks Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.