AXA UK Car and Home Reviews 

Staff was very helpful took revelant information to sort out my insurance

Very helpful customer service agent. Unfortunately AXA increased my premium £79.12 for an accident that was not my fault, and one in which the third party admitted fault from the word go. Unacceptable in my opinion.

The call was answered almost immediately .All the Customer Service people I spoke to were very helpful and knowledgeable . I could understand everything they said as English was their first language .

Colossal waste of time. Took out a car insurance policy on 12th of July. Paid for it. When logged into my account the system said ‘pending - try again in 30 minutes’ and stayed this way for 5 days. Multiple calls through to Axa who kept reassuring me that the policy would go through and be honoured. Eventually I see a refund in my account and phone up again (the third time of sitting on hold for over 45 minutes) - and they finally informed me that the policy hasn’t gone through due to a technical problem. Well what an outrageous waste of hours of my life. This company is poor beyond belief. Thank you for wasting my time and I’ll be sure to never use your services ever again. Ridiculous.

Extremely easy website to use.
Providing clear and unambiguous information for the options of cover available. Also clear indication of what was or was not includedin the cover.

The service was quick and my query was dealt with within their process timescale which suited me

Totally professional

Takes far too long to get through to an advisor on phone

The whole process was very quick and easy to do.

My call was for a windscreen replacement, I was put through to Autoglass, a three week wait time, very unaccomodating with timings, and not willing to change appointments even though they had been told the car needed to be driven at 4pm the appointmentthey gave was 2 45 to 5.45.
I went to a different company that fitted a new screen within 24 hrs, great service that I would happilyuse again and it was £100 cgeaper in total than Autoglass for tge same specification screen.
To be told by Axa it was not an authorised company even though it was a national company and I can only claim back £100 of the £546 I paid.
I was also told Axa deal with 3 glass companies but was only made aware of one, the online system gives no option but Autoglass so how the other two are accessed I have no idea, Autoglass are far from a great company with my many experiences with them.
I then I was told my policy would now be amended because of the £100 claim to reflect this.
Poor show Axa, you dropped the ball on this one.

Could do a lot better.

Everything went smoothly online.But as I have only just signed up only time will tell. So far so good the price was good and my partner has used AXA for years with no hassles.

Easy and simple transition of changing my insurance.

In a previous telephone call, I asked about the procedure when purchasing a new car and selling the existing BMW, I was told this was very simple and AXA would provide insurance for both cars for 1 month.

I agreed a sale of my existing BMW, then I found a replacement Mercedes which I inspected and purchased, went online to transfer the insurance to the new Mercedes because it needed to be insured. I then was asked to apply for temporary cover for my existing BMW, however, that cover was not available.

I then telephoned AXA, first, I was told that the insurance on my existing BMW would continue until midnight that day and, therefore, I was able to drive it to the buyer about 75 miles away.

The AXA agent then asked me to hold, whilst she consulted her manager, following which I was told that the insurance of my existing BMW had now ended and I would have to find temporary insurance from a third party.

The seller of the new Mercedes had been willing to drive the Mercedes, to accompany me whilst I drove my existing BMW to the buyer of the BMW, then I could have handed the BMW to my buyer and driven home in the Mercedes.

Unsurprisingly, the seller of the Mercedes was unable to wait all day for the insurance to be resolved. I then had to drive 75 miles to the buyer of the existing BMW to give him the keys, this was on the evening of the England -v- Mexico match and, therefore, he was unable to collect the BMW that evening.

The next day, I had to collect the buyer of the BMW and drive 75 miles to the car park in which I had left the BMW and also pay for him to arrange temporary cover for that day.

Overall, I drove 150 odd unnecessary miles, I wasted several hours of my time, all because AXA was unable to provide temporary cover on the existing BMW for a couple of hours after purchasing the new Mercedes.

I shall not be renewing my AXA car policy and/or my AXA home policy when they are due for renewal.

Absolutely terrible waited nearly 15 minutes to talk to a Human being. Changed our Energy supplier recently to Octopus and understand why they are the biggest now in the UK. Call them and you get a person answer Octopus Energy how can we help you. Lot of US Companies changing back to Human service and improving profits

Helpful customer service assistants. Easy to make changes on-line.

Very helpful member of staff, dealt with my needs very well

Lovely man dealt and explained everything to me