I’ve been with AXA for many years, and overall I’ve been very happy with their service. However, I do have one concern. I believe loyal, long-term customers should be treated much better. Instead of i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Achieved the objective. Expensive, very intrusive. At least a human being was on hand, other wise the score would be lower.
Company replied
Searched online for a car insurance quote. AXA stood out amongst the rest for its range of products, enabled you to tailor the cover to your needs, very competitive prices, allows free online changes... See more
Company replied
AXA made it easy. I always renew manually as I never trust the best quote to be sent on auto renewal. AXA were still the most competitive after going through the usual compare websites. FairPlay it ha... See more
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Company details
- #177 of 229 best companies in Insurance agency
- #48 of 69 best companies in Car and Motor Insurance Agency
- #33 of 38 best companies in Business insurance company
- #30 of 44 best companies in Home Insurance Agency
- #107 of 137 best companies in Insurance company
- #20 of 22 best companies in Landlord Insurance Company
- #57 of 67 best companies in Travel Insurance Company
About AXA UK Car and Home
Written by the company
Welcome!
AXA offers 5-star Defaqto rated car and home insurance, health and life insurance, plus cover for businesses, landlords and vans.
We believe that your insurer should make life easier whether you need to claim or not.
Get a quoteContact info
United Kingdom
- www.axa.co.uk
4.4
Excellent
30k reviews
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Reply from AXA UK Car and Home
Hey Ian,
Welcome to the AXA family - it's good to have you with us!
Thanks so much for taking the time to let us know that you found our online process super easy - this is just what we like to see.
It really makes our day, so thank you!
Rasheed
AXA Customer Service Team.
Disappointing experience
Disappointing experience. The agent didn't seem to understand I was an existing customer trying to add a second vehicle. I'm still having problems getting the policy finalised - I've contacted the 'help' desk via my account but not had a reply. They want proof of my NCD from my previous insurer before adding the second policy ....AXA IS my previous insurer !!!! Right hand doesn't seem to know what the left hand's doing !!
11 July 2026
Reply from AXA UK Car and Home
Hi Denise,
Thanks for leaving your feedback for our team.
I am really sorry that your email was not clearly answered. I have just replied to your 2nd email reply and fully resolved the issue for you today.
Apologies and thanks for your understanding.
Rasheed
AXA Customer Service Team.
Professional and helpful agents
4 July 2026
Reply from AXA UK Car and Home
Hello Barbara,
We love to see feedback like yours - thanks for letting us know that you found our agents professional and helpful.
Kennedy,
AXA Customer Service Team
Honesty is NOT the best policy
Contacted AXA today regarding car insurance renewal as I needed to update some information. Unfortunately earlier this year I had a minor accident, yes my fault. This accident was nothing to do with this policy and has no effect on my no claims bonus, yet they wanted to charge me an extra £272 on top of the £89 they already put up this years premium. The policy I have for the vehicle I had the accident in went up by less than £100> how can this be justified. went elsewhere to a well known company £257 cheaper. As a past loyal customer,I have other policies with AXA.
13 July 2026
Unprompted review
Reply from AXA UK Car and Home
Hi.
I'm sorry to hear that your cover hasn't met your expectations.
I've requested some more information from you, once we receive this we can discuss your concerns in more detail.
Lindsay
AXA Customer Service Team
Reply from AXA UK Car and Home
Mr. Chu,
We're so pleased to hear that you found our service easy to use and that you're happy with the coverage and price. Thank you for your wonderful feedback!
Lindsay
AXA Customer Service Team
Everything went well and the Person on…
Everything went well and the Person on the line was very helpful. Thanks,
5 July 2026
Reply from AXA UK Car and Home
Hi.
We're so pleased to hear that everything went well and that our team member was very helpful. Thank you for your kind feedback!
Lindsay
AXA Customer Service Team
Online offered discounted dual home and…
Online offered discounted dual home and motor insurance.
Information was very clearly stated.
The website was very user friendly.
11 July 2026
Reply from AXA UK Car and Home
Hi Katherine.
We're so pleased to hear that you found our online process for your home and motor insurance clear and user-friendly. Thanks for sharing your positive experience!
Lindsay
AXA Customer Service Team
easy site to use
7 July 2026
Reply from AXA UK Car and Home
Hi Stephen.
We're so glad to hear that you found our site easy to use!
We appreciate your feedback.
Lindsay
AXA Customer Service Team
Reply from AXA UK Car and Home
Hi Eileen,
We sincerely apologise for the extended wait time you experienced. We are actively working to improve our response efficiency.
Lindsay
AXA Customer Service Team
It was so easy to change my vehicle on…
It was so easy to change my vehicle on my policy with just a few clicks on my account app. I would highly recommend it others it also saved me money.
8 July 2026
Reply from AXA UK Car and Home
Hi Stephen.
We're so pleased to hear how simple it was for you to update your vehicle details using your online account. With the added bonus that it also resulted in savings. Your recommendation means a lot to us!
Lindsay
AXA Customer Service Team
Mr Tomi 77
I’ve been with AXA for many years, and overall I’ve been very happy with their service. However, I do have one concern. I believe loyal, long-term customers should be treated much better. Instead of increasing premiums and trying to charge existing customers more, AXA should reward their loyalty with better deals, discounts, or special offers. Looking after loyal customers is just as important as attracting new ones.
11 July 2026
Reply from AXA UK Car and Home
Hi Tomasz.
We truly value your long-standing loyalty and appreciate you sharing your perspective.
Whether you’re new to us or renewing with us again, the price on the day will be same, based on your own unique set of circumstances.
We appreciate your feedback
Lindsay
AXA Customer Service Team
Car Insurance
I recently bought my car insurance through yourselves. Unfortunately I made a mistake with the start date of the policy! I contacted you by email and had a very quick response. My start date has been changed and everything went smoothly.
10 July 2026
Reply from AXA UK Car and Home
Hi Linda.
We're so glad to hear that we could swiftly resolve the policy start date issue for you! It's great to know that everything proceeded smoothly and that our team provided a quick and helpful response.
Thank you for sharing your positive experience with us.
Lindsay
AXA Customer Service Team
Your website is not easy
It took me two full mornings to conclude my car insurance with you. The website was difficult to conclude. I made the payment, even got my bank to authorise the payment, but nothing went through on Axa's side. It took me further hours to find a telephone number to confirm my details and pay the premium.
7 July 2026
Reply from AXA UK Car and Home
Hi Arnold,
We appreciate you sharing your experience with us. We are sorry to hear about the difficulties you encountered while trying to set up your car insurance online and the time it took to complete the process.
We are actively working to improve our website's functionality and streamline our payment system to prevent such issues in the future.
Your feedback is invaluable as we strive to enhance our customer journey.
Lindsay
AXA Customer Service Team
Building and contents renewal
Easy to sign up on website and add all the necessary information. Good price for building and contents insurance as needed to change from current insurer
6 July 2026
Reply from AXA UK Car and Home
Hi Susan
We're so pleased to hear that signing up on our website was easy and that you found our building and contents insurance to be a good price.
Thanks for sharing your positive experience!
Lindsay
AXA Customer Service Team
Recently changed my car
Recently changed my car , it was easy to just change my details online with out having to pay an administration fee .
Very with that 👌
3 July 2026
Reply from AXA UK Car and Home
Hi.
We're delighted to hear that updating your car details online was a smooth and easy process. Even better that you don't pay pay an admin fee when making the change yourself!
Thank you for your positive feedback!
Lindsay
AXA Customer Service Team
The site is so easy to navigate it was…
The site is so easy to navigate it was no problem making a chance to my policy
7 July 2026
Reply from AXA UK Car and Home
Hi.
We're so pleased to hear that you found our website easy to use and had no trouble making changes to your policy.
Thank you for the positive feedback!
Lindsay
AXA Customer Service Team
Car insurance
Hi, just to say how efficient and quick the whole process has been from start to finish , thank you
10 July 2026
Reply from AXA UK Car and Home
Hi Peter.
We're so pleased to hear that the entire process was efficient and quick for you.
Thank you for sharing your positive feedback!
Lindsay
AXA Customer Service Team
AXA still the best
AXA made it easy. I always renew manually as I never trust the best quote to be sent on auto renewal. AXA were still the most competitive after going through the usual compare websites. FairPlay it has all gone through with a few small changes.
9 July 2026
Reply from AXA UK Car and Home
Hi James,
We are delighted to hear that you found our renewal process straightforward and our pricing competitive, even after comparing options.
We value your positive feedback.
Lindsay
AXA Customer Service Team
Reply from AXA UK Car and Home
Hi Edris.
We appreciate your feedback regarding our pricing. We are always working to ensure our offerings provide good value to our customers.
Lindsay
AXA Customer Service Team
Profession
Profession. Sending information on time. To me once you renew your insurance they don't quote a inflated renewal price. I like that honesty. Helpful
1 July 2026
Reply from AXA UK Car and Home
Hi Saheba.
We're delighted to hear that you are happy with the renewal process. It's great to know that our honest approach is valued and helpful.
Lindsay
AXA Customer Service Team
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