I really love my dress and feel it’s great quality. It was sent quickly, packaged well and feels well made. However, the returns process seems lengthy. I ordered more than one style and though the... See more
Company replied
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Review summary
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Based on these reviews
The dress arrived around one week so that was fine. The dress is nice, but not the quality I would expect from a 130€+ dress. Some seams also don’t look very Well made. We‘ll see how long it will last... See more
I really like the few dresses I got from there and get compliments often. The cut is very flattering and works well on real, non-model bodies, everything is fairly stretchy and adjustable. The fabric... See more
Company replied
I bought the Juni Maxi Dress in Wine Red and received lots of compliments on it! However, be aware of the long waiting time if you need a dress for a specific event. I ordered the dress on Apr... See more
Company details
- #243 of 258 best companies in Ladies' clothes shop
Written by the company
AYM Studio designs and hand makes women's clothing in the UK. We are a fashion brand who are committed to finding harmony between supply and demand within an industry that so often over-produces clothing. We are incredibly grateful for the continued support.
Contact info
United Kingdom
- info@aym-studio.com
- www.aym-studio.com
3.3
Average
2K reviews
Replied to 80% of negative reviews
Typically replies within 1 month
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Great material!
The material was super think and soft. The dress felt like it was made with love.
17 April 2023
Reply from AYM
Hi Zaira,
Thank you for taking the time to share your positive review of our dress. We're thrilled to hear that you loved the material and felt that the dress was made with love.
We take pride in selecting high-quality materials that not only feel soft but also provide comfort and durability. It's wonderful to know that the thickness of the fabric added to your satisfaction and made the dress even more enjoyable to wear.
We're honoured that you felt a sense of care and craftsmanship in our dress. Our team is dedicated to creating garments that make our customers feel special and confident, and your feedback reassures us that we're achieving that goal.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We appreciate your support and look forward to serving you again in the future.
Thank you again for your kind words and for choosing our brand.
Best regards,
The team at AYM x
Broken Seams and Awful Customer Service!
The dress seams broke after being worn only twice and customer service has been terrible whilst trying to get a refund. I’ve sent it back and I’ve been left waiting for over a week to then be told they never received my return! Luckily I have proof of delivery. Poor quality dresses for the price, and poor customer service.
20 April 2023
Unprompted review
Reply from AYM
Hi Chelsea,
We sincerely apologise for the inconvenience and frustration you experienced with the dress seams and our customer service. We understand that this has been a disappointing experience for you, and we apologise for falling short of your expectations.
We take quality issues very seriously, and we apologise that the dress seams broke after only two wears. This is not the level of quality we aim to provide, and we regret any inconvenience caused. We will investigate this matter further to ensure that it doesn't happen again in the future.
Regarding your refund and return process, we apologise for the delay and miscommunication. We understand the importance of timely resolutions and efficient customer service. We appreciate that you have proof of delivery, which will help us rectify the situation promptly.
We truly apologise for the poor experience you have had with both the product and our customer service. Your feedback is valuable to us, and we will use it to improve our processes and prevent similar issues in the future.
If there is anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us. We are committed to making things right for you and restoring your trust in our brand.
Thank you for bringing these issues to our attention, and we appreciate your understanding.
Best regards,
AYM x
Faulty dress
Faulty dress, overpriced, and no refund even two weeks after they received the return.
20 March 2023
Reply from AYM
Hi Melissa,
We apologise for the inconvenience and frustration caused by the faulty dress and the delay in processing your refund. We understand that this has been a disappointing experience for you, and we sincerely apologise for falling short of your expectations.
We take quality issues seriously, and we regret that the dress you received was faulty. We apologise for any inconvenience caused. Regarding your refund, we understand your frustration with the delay in processing it. We apologise for the extended timeframe, as this is not the level of service we strive to provide.
I can see that our team has processed a full refund for you.
If there is anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we will make every effort to make things right for you.
Thank you for bringing this to our attention, and we apologise once again for any inconvenience caused.
Best regards,
The team at AYM x
I loved the fabric of the dress
I loved the fabric of the dress, it’s not too thin, nor to thick. The blue one is darker than what I expected but it’s pretty
17 March 2023
The dress is lovely
The dress is lovely, a bit long for me cause I’m too short but nothing that can’t get fix, is well made, it supports my boobs and i really like the corset feature, shipping was fast and overall i am very happy with my purchase
20 March 2023
My experience was wonderful
My experience was wonderful. It was a bit of a wait but I knew that would be the case. The part that was a bit disappointing was the taxes on getting my dresses through customs. I had to pay more than the price of the dress to receive my dress but it was worth it. Just wish I knew that was a thing before purchasing. Overall very thrilled with the experience and can’t wait to order more
15 March 2023
Experience was great + customer service…
Experience was great + customer service was lovely.
Dress itself - so disappointed. Pockets are way to big on a size large and the dress is way longer than in the photos (almost goes to my knees?). Wanted to love the brand but won’t be back.
15 March 2023
Great customer service. Return was very easy.
The dress didn’t work for me. Customer service made returning it very easy. Will be ordering from this company again.
15 March 2023
The shipping delay was absolutely…
The shipping delay was absolutely crazy. It was so frustrating waiting for this dress, but it was so cute online I really wanted to hold out. Then when I got my dress, it just seemed like even on the hanger it did not really look how it looked online. For what I paid and how long I waited, I would just not purchase anything from here again.
15 March 2023
Great but beware of the additional tax!
Honestly, one of my all time favorite purchases. Great quality and so worth the hype.
But for all of us spoiled Europeans: Beware of the import tax.
19 March 2023
It tolk 4+ weeks to get my dress.
19 March 2023
Love it!
My size was in stock and the dress came within a few days, very quick! It is lovely quality, and was nice to receive ten percent off the first order. I've already wore it 4 or 5 times, can really be worn to all occasions and dressed up or down. I'm considering buying it in a second colour. Great to know it was made ethically. I'm not particularly large in the bust however it is snug to get it over my chest so I would size up if you have a bigger bust.
20 March 2023
Love it! So supportive!
Really love this dress, probably the best clothing item I've bought for a while! I'm quite top heavy but I found this to be really supportive and I didn't even need to wear a bra for a night 'out out', highly recommend.
20 March 2023
I still havent received my order
I still havent received my order or any updates since the 27th. Article stuck at customs but no further information available on transport website, no answer via their chat services either.
Actually thinking I might have gotten ripped off.... a little upset.
16 March 2023
The dress is great
The dress is great. Taxes were a pain, but such is life post-Brexit. Continue the good work !
15 March 2023
For my tall girlies
I’m 5ft8 and I always struggle finding quality dresses that make my figure look good. I bought two dresses so far from AYM - they are amazing!
They make me feel so classy and sexy.
So if you want to feel like million bucks get a dress from AYM you won’t regret it ❤️
15 March 2023
Very nice and gooed quality
A very nice dress and good quality. The dress is heavy in a positive way. I do think the dresses are a bit pricey but definitely worth it. Keep in mind that if you don't live in the UK you have to pay extra import duties, which was an extra 20 euros for me. The transport ran quickly and clearly. I will definitely order again
30 March 2023
Unprompted review
I'm in love with the dress
I had to wait a month for my purchase to arrive which was a little hard because I was so exited for the dress but it was worth it!! The dress fitted me perfectly, from some of the pictures I saw I was worried It was going to be too short since I choose size S and now that I've gained a little bit of weight I usually go for size M but I was pleasantly surprised that it fitted me. The quality is amazing, with it being double layered (except for the arms, which is perfect because you don't want to sweat on it) it gives the dress that expensive feel and it weights so it means if there's a little bit of wind the dress isn't flying anywhere😅😚 The waistline is snatched and it gives you a beautiful silhouette...aaaand it has pockets, I've never had a dress with pockets before!! It has easily become my favorite dress ever 😍I also wanted to show my gratitude to however sewed my dress because they did and incredibile job 💗 Also for the people who don't live in the UK you might have to pay for the shipment, I live in south Italy and when the order came I payed 27€, I thought the shipment was included in the price of the dress when I bought it but it wasn't...but truth be told I didn't mind as long as I got my hands on the dress🥰😍😋 I'm definitely going to buy other things from Aym as soon as I have enough money 😂😆
14 March 2023
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