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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products, describing them as well-made, luxurious, and comfortable, with flattering cuts. Several people also highlight the excellent customer service they received, noting quick resolutions to queries and a helpful, communicative team. The delivery service is often praised for its speed and efficiency, with some orders arriving very quickly. However, some people were dissatisfied with various aspects. There are reports of products arriving with quality issues like loose seams, cheap-looking fabric, or manufacturing errors. Some customers experienced significant delays in receiving their orders, with a lack of clear communication regarding shipping times and tracking updates. Additionally, a minority of reviewers found the customer service to be unresponsive or unhelpful, particularly when dealing with lost packages or order discrepancies.

What people talk about most

Product

Users describe ambiguous interactions with product quality. Many reviewers praise the amazing smell,... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express satisfaction, praising the... See more

Delivery service

Consumers find delivery service to be ambiguous. While some customers experienced super speedy delivery, with... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the amazing quality, describing items... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While some customers praise the outstanding,... See more

Based on these reviews

Rated 3 out of 5 stars

I really love my dress and feel it’s great quality. It was sent quickly, packaged well and feels well made. However, the returns process seems lengthy. I ordered more than one style and though the... See more

Company replied

Rated 3 out of 5 stars

The dress arrived around one week so that was fine. The dress is nice, but not the quality I would expect from a 130€+ dress. Some seams also don’t look very Well made. We‘ll see how long it will last... See more

Rated 4 out of 5 stars

I really like the few dresses I got from there and get compliments often. The cut is very flattering and works well on real, non-model bodies, everything is fairly stretchy and adjustable. The fabric... See more

Company replied

Rated 4 out of 5 stars

I bought the Juni Maxi Dress in Wine Red and received lots of compliments on it! However, be aware of the long waiting time if you need a dress for a specific event. I ordered the dress on Apr... See more


Company details

  1. #243 of 258 best companies in Ladies' clothes shop

Written by the company

AYM Studio designs and hand makes women's clothing in the UK. We are a fashion brand who are committed to finding harmony between supply and demand within an industry that so often over-produces clothing. We are incredibly grateful for the continued support.


Contact info

3.3

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely Stunning

Not only was the communication between myself and the seller clear, concise and considerate, the shipping was extremely fast and simple with the dress arriving weeks faster than I expected but the actual DRESS~ The Freya Dress that was sent to me is hands down the most sensual, flattering, snatched and high quality piece of fabric that I have had the pleasure and honor of putting on my body. Absolutely fantastic, absolutely lovely and stellar craftsmanship on creating this dress! Thank you so so so much! I mean seriously, I genuinely have such a hard time finding a great fitting little black dress and have found the perfect boutique to stay looking well put together, elegant and seductive! Thank you so much for such a great experience and great product! Will be telling anyone who will listen !

15 March 2023
Rated 5 out of 5 stars

These dresses exceeded my expectations

These dresses exceeded my expectations. I was worried because I’m too heavy. They are so supportive and I do not need to wear a bra. These dresses made me feel so confident and I’m so excited to wear one for my anniversary. I will be buying again. I need them all!

15 March 2023
Rated 3 out of 5 stars

Nice dress

The dress is very nice although quite heavy. The reason for 3 stars is I had a few problems with the order being delayed and things like this however the customer service team were very nice and helpful.

15 March 2023
Rated 1 out of 5 stars

Hello - #AYM81484 - SEYMOUR MAXI DRESS - S Midnight

Hello, After having a bad experience the first time. I decided that making a mistake once is not enough. So I decided to use my money to buy a dress. (Yes yes, I gave AYM a second chance) I ordered this dress - SEYMOUR MAXI DRESS - S Midnight - Price 89uk pounds + 30EUR for customs as I live in the EU. I ordered the dress on January 17 2023, Received a shipped email on February 10th 2023 at 18:28pm I received the dress between the 7th or 8th of March 2023. By then I sent an email for a refund. When starting the refund procedure, I got a message saying "the dress was not eligible for return". So I sent an email AGAIN, asking for them to send me a return label. Of course no response. I tried to return procedure again thinking it was just a small problem. No, the item still not eligible for a return. Time is running. My fingers are tired of writing. So If you can, please, thanks for reverting to me. I am already loosing my 30EUR customs + the 10 EUR you will deduct from the amount of the return for shipping. Please send me a return label ASAP. Thank you in advance #AYM81484

17 January 2023
Unprompted review
Rated 3 out of 5 stars

The style is beautiful

The style is beautiful. So many pretty options. Super flattering and the brown color is gorgeous. Only thing is that I put it on for the first time and a seam on the chest area has already come undone.

15 February 2023
Rated 5 out of 5 stars

The dress came quickly and it’s so…

The dress came quickly and it’s so beautiful! I thought it didn’t fit at first but I love it now:) It’s so hard for me to find simple dresses that look good with my body type and I just adore your brand. I am excited to buy more when I have the money. Thank you ❤️

15 February 2023
Rated 1 out of 5 stars

Save your money

Was charged double for customs as they wrote both the sales and full price on the package. The customer assistant was no help, they simply told me it was due to Brexit and when I pointed out that they made a mistake by places both costs they just stopped replying to me.

Exchanging to a larger size also involves getting charged by customs AGAIN. But this isn't made clear on their website, anywhere!

The clothes are simply not worth the price. They are already expensive, with all the extra additions its simply crazy.

2 March 2023
Unprompted review
Rated 5 out of 5 stars

LOVE the Taylor Tea Dress

The AYM team was so helpful and communicative about the postal strikes that delayed my order. I absolutely loved both dresses I got, and the wine colored Taylor tea dress came in just in time for Valentine's Day

18 January 2023
Rated 5 out of 5 stars

Stunning!

Beautiful dress (Paxton dress), excellent quality (definitely worth every penny!), fits elegantly and to top it all off, their costumer service was ever so kind and helpful! Will buy from AYM again!

13 February 2023
Unprompted review
Rated 5 out of 5 stars

SO IN LOVE

I kept seeing ads, and I finally gave in! I'm so glad I did; this is such a beautifully made, flattering dress. It's so versatile I can't wait to wear it to events. I love it so much that I got my mom to buy one as well.

1 February 2023
Rated 5 out of 5 stars

Loved the dress and how it fit

Loved the dress and how it fit. Looked exactly like it did online if not better! Fabric is thick, soft and appears to be high quality. Order also came earlier than I expected. Overall love the dress and will be purchasing more items in the future!

22 January 2023
Rated 5 out of 5 stars

Probably the best clothes I've ever bought!

I am trying to move away from fast fashion and where possible buy from sustainable companies, especially smaller businesses. The clothes from AYM Studio come at a higher price, I treated myself as a christmas present after a bonus from work, but by goooodness are they worth it. The quality is second to none and the clothes feel so comfortable and soft. I bought the andes black ribbed leggings, etta long sleeve mini dress and off duty jumper jacket. I actually intended to send one or two back and only keep one item given the price, but once I received them I had to keep them all because I know that per wear it'll be more than worth the money. Probably my favourite items in my wardrobe and I'm already excited to decide what to get next come my birthday/Christmas!!

3 December 2022
Unprompted review
Rated 3 out of 5 stars

Disappointed

I was so exited to receive this dress, unfortunately I am disappointed. The dress doesn't fit like the models and the fabric is not soft and stretchy as it looks on the pictures. I bought a 3XL and the arms was tight but at the hips it was baggy. The dress didn't fit me like a glove as seen on the models.

For a 150$ dress it wasn't worth it.

29 December 2022
Rated 5 out of 5 stars

Sooooo worth it!

Leaving a review in case they get bad ones due to delivery delays. Ordered a dress in October and fit like a glove! Absolutely love them! Worth the money 1000%

I really wish for them to grow and expand their styles so I can purchase more.

5 October 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant company, amazing clothing!

The quality and fit of my AYM dresses is absolutely incredible. Would 100% order from here again but be aware that the made to order items may not arrive quickly, so order well in advance. The customer service team are also lovely and helpful.

30 December 2022
Unprompted review
Rated 3 out of 5 stars

The dress I ordered was preorded and…

The dress I ordered was preorded and came quicker than expected, and the dress quality was great. Sadly the dress was far too long even with heels, and admittingly I am shorter than average so I suspect I won't fit many of the items this place makes. Return cost is £3.99, ontop of the expensive clothing, but return portal is easy.

I do like the company's goal to pay workers a liveable wage, but I don't think I would rebuy anything until their designs expand, especially if you're petite.

4 January 2023
Unprompted review

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