Ayrton Bespoke Reviews 67

We’ve just had our second French doors fitted by Ayrton. We are extremely happy with the end product, the company has been great (as usual), and our fitter, John, was superb. Thanks.

Great expérience and service. Great product. Norbert and Christian were very polite, always on time and reliable. Over delivered on expectations.

Great from start to finish! Olivia was so helpful all along the way from the first discussion, to designing the actual door to installation and completion! We love our new front door and everyone always tells us how beautiful it is! Such great quality and the service was stand-out! It was quite an investment but so worth it!

I had my windows replaced by Ayrton Bespoke in August 2022. Slight delay in start time. Excellent, tidy, polite and friendly fitters. Competitively priced, after over 3.5 years, the windows are as good as the day they were fitted. Can’t recommend more than that can you?

Very helpful and professional service, delivered on time with regular updates as to the production and delivery service.

We are delighted with our new frontage and front door.

Delighted with my casement windows and door from Ayrton. The whole team have been a pleasure to work with.
The fitting team have done a great job.

This was our second experience with Ayrton - they fitted some sash windows in our loft conversion back in 2017. That was very satisfactory so Ayrton were our first choice for this larger project - replacement of seven Victorian sash windows, including a bay.
Ayrton exceeded our (already high) expectations, and we got off to a great start as their quote for the work was lower than we were expecting! The project ran smoothly from start to finish with the odd minor hiccup efficiently resolved. Outstanding work by the installation team who completed their work ahead of schedule.

I bought what was sold to me as a premium bespoke front door. The sales process was polished and very persuasive, and I initially felt reassured. I dealt with their Sales Manager at the sales stage, and later had contact from the Managing Director at the time. Unfortunately, once the door was installed and I raised concerns, the experience became the complete opposite.

From the outset, the finish and detailing were not to an acceptable standard for a premium product. When I raised this, the then Managing Director acknowledged the poor finish, but the position later shifted and I was met with resistance rather than a clear plan to put things right. The impression I was left with was that once it became clear rectification would cost time and money, Ayrton disputed that the issues were defects and tried to minimise them instead of taking ownership.

I eventually commissioned an independent inspection, and the inspector raised serious concerns about the standard of finish. The independent review also raised Building Regulations compliance concerns relating to the side-light glazing, meaning the installation should not have been left in place without clear proof of compliance. The idea that a company operating at this level would install glazing that may be non-compliant was extremely worrying.

The most frustrating part was the lack of meaningful engagement once I escalated the issues. After the MD’s involvement, I dealt mainly with Head of Operations and I found the handling of my concerns unnecessarily difficult—at times her responses felt arrogant, as if the issues were an inconvenience rather than defects to be put right. I was asked for information and evidence (which I provided), but responses would then stall or go quiet.

In the end, I had no option but to pursue a card dispute/Section 75 claim—a genuine last resort. I was informed by my card provider that they did not receive a response from Ayrton during that process. It took well over a year from the original transaction (June 2022) and many months from installation/raising the issues (March 2024 onwards) to finally get my money back, and the stress and time involved were completely disproportionate for what should have been a straightforward resolution.

My matter is now resolved, but I’m leaving this review so others are aware: in my experience, Ayrton are excellent at the sales stage, but if something goes wrong afterwards you may find them slow to respond and reluctant to accept fault, even when an independent inspection supports the issues.

We had two casement windows replaced by Ayrton Bespoke and are absolutely delighted with the finished product. Norbert’s craftsmanship, care, and attention to detail was excellent, as well as, being punctual and courteous. The whole experience exceeded our expectations. I would thoroughly recommend Ayrton.

We had 2 complex bay windows made and fitted by Ayrton and a replacement large garage door. The whole experience was great from design input to product quality to fitting and finishing.

The communication was very good from HQ (Daisy), and although the factory got the windows wrong, this was intercepted by the installation team and addressed quickly.

The installers for both elements really cared about the finish but also worked smartly and quickly. They were also really nice guys to have around (Leo, Mykola and Norbert).

We would thoroughly recommend them.

Replaced our dilapidated timber back door and frame with a double-glazed door and perfectly fitted frame, which I didn't think would have been possible. Great job and nice people to deal with.

What made the Ayrton Windows experience so good was their punctuality, the way they respected my property, kept everything clean and tidy, worked very hard and delivered a fantastic set of windows and doors efficiently and swiftly. Our fitter, Norbert, was totally delightful at all times, and helpful if we ever needed to ask him anything. I would highly recommend Ayrton Windows

We had an absolutely wonderful experience with Aryton Bespoke. They installed multiple sash double-glazed windows with brass hardware in my parents’ home, and the quality and craftsmanship are truly exceptional.
Leo, our installer, was amazing — incredibly clean, considerate, and efficient. His attention to detail and respect for the home were so appreciated. Jonathan, our project coordinator, was equally impressive. He was attentive and communicative throughout the entire process, keeping both me (in Los Angeles) and my parents informed every step of the way, which made everything seamless and stress-free.
We also ordered a new front door, and it turned out spectacular — even more beautiful than we had imagined. It completely transforms the energy and style of the house, restoring it to its original historic charm.
From start to finish, the entire team at Aryton Bespoke made the process easy and enjoyable. We couldn’t be happier with the result and highly recommend them. We look forward to working with them again in the future!

Service throughout very professional, starting from initial contact in the branch, then home visit and finally installation of two new sash windows. Definitely recommend.

Excellent experience from start to finish. We have a slightly small French door at the back of the house. This was no problem for Ayrton. They did all the measurements, made some recommendations of what was possible, and then booked it in. Leo did the installation and he was excellent (he fitted our front door). Turned up on time, worked non-stop across two days. Covered everything and tidying everything up afterwards. The door looks lovely and is exceptional quality. You definitely get what you pay for.

Very well organised with good communication and an excellent product

The staff from day one to finish very professional, courteous, clean and tidy.

My clients are very happy with results.

Thank you guys.

The windows we got from Ayrton look great and seem very good quality. Their team who installed them led by Norbert were excellent, and did everything they could to make it easy for us as we were getting a few windows done whilst living at home with a small baby. We were very happy with their work.

Our experience with Ayrton was brilliant from start to finish. We found out about them by seeing a door installation happen opposite us and decided to get in touch when we moved house. The team were very open to our own design ideas and helped guide us with bespoke stained glass. The final design is exactly to my drawing and the colours were perfectly matched to the stained glass samples I was given. At every step of the way, there was excellent communication and professionalism. The door installation itself happened over three days and Norbert was absolutely brilliant. He arrived on time, was very clean, polite and trustworthy. He even called me to make sure I had access to the house through a different door before he posted our new keys through the letter box. He has been back since to fix a scratch and our new door is perfect. Thank you Norbert and Ayrton, we love our new front door and have had many lovely comments on it!

Very satisfied, the window looks great. Marek was easy to have around, timely, fun, tidy and explained what we needed to know. Thanks Ayrton