Azlo Reviews 

389
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I believe that all of these banking services are really helpful for people, because it literally makes their life easier. In my opinion, those people, who can't admit the befits which come from using... See more

Rated 1 out of 5 stars

Absolutely sucks for people on a visa, even if they're multimillionaires. Said my visa was expired, when it clearly wasn't. What a joke - I'll bank with someone who actually treats people as human b... See more

Company replied

Rated 5 out of 5 stars

We’ve been working with Azlo for a couple years now and we have nothing but praise! Aside from being extremely convenient, Azlo is a well oiled machine. Speedy customer service, extremely friendly a... See more

Company replied

Rated 5 out of 5 stars

We use an Azlo business account for our 501(c)(3) charity. We are thrilled with the ease-of-use and well-designed app and desktop account access. It's been especially useful for mobile app check depos... See more

Company replied

Company details

  1. Bank
  2. Financial advisor

Information provided by various external sources

Free, easy-to-use business banking for those who are doing it all.


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3.8

Great

TrustScore 4 out of 5

389 reviews

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3.8

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(389)

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Rated 1 out of 5 stars

Can't pay credit cards or AWS, what's the point?

You can't pay AWS fees with this account. So I got a business credit card to pay my AWS fees. Guess what, this account can't pay off credit cards either. What in hell is the use of a bank account that can't pay anything?

Edit: As they point out, you can technically pay off credit cards. But I can't set up automatic payments for my AMEX credit card, which makes it worthless to me.

26 August 2020
Unprompted review
Azlo logo

Reply from Azlo

Hi Nathan! I wanted to reach out again. We're hoping to chat further about the issues you're running into and how we might be able to improve. Our product manager for Bill Pay would like to connect with you. If you're interested, can you please reach out at nina@azlo.com ? We'd love the chance to walkthrough the process so we can get some insight into the roadblocks you're facing, and improve the experience. Thank you again for your feedback, we hope to be in touch soon!

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Hey again Nathan! Quick update here to your reply: you should be able to schedule those recurring payments through AMEX using your Azlo account and routing number. Many folks are using this setup to auto-pay cards and other bills. Again, please reach out to us if we can assist.

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I'm sorry to hear you're running into this trouble. Most bills and credit cards can be paid electronically via ACH transfer, which is supported by your Azlo account. With most billers you should only need your Azlo account and routing numbers to set this up. You can find more details on setting up these types of payments on our support site (link below). For bills that can't be paid this way, you should be able to use your Azlo debit card, or our mail-a-check feature. If you're running into trouble, please send us a note so we can assist—support@azlo.com. ^JW

https://support.azlo.com/hc/en-us/articles/360000961548-Paying-bills-with-your-account-and-routing-number

Rated 1 out of 5 stars

AVOID AZLO

I opened accounts online for two of my businesses. Both only received deposits from federal agencies. There was never an overdraft or a returned deposit. Then, I was sent an email stating that now, after four months, a “manual review” has determined that the accounts will be closed and I need to promptly remove my money within 10 days. When I wrote for an explanation, they sent me around and around with emails to six different people in Customer Support. Twice, I was directed to a false email address for their legal department. AVOID AZLO. There are not what they seem.
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AZLO’s response to my complaint is below. They obviously didn’t read my review where it said that I sent several emails to their support team, only to be danced around with the same language as their response below: send another email to support. Will my SEVENTH email to support get the information? I sincerely doubt it.

26 August 2020
Unprompted review
Azlo logo

Reply from Azlo

Hi Timothy—I'm sorry that you ran into this. We don't have the background on what led to this decision but there are a number of factors which can result in an account being closed. We understand how this experience can be frustrating recognize that our digital account is not the best fit for every business. Our customer support team is our primary resource for contact should issues arise, and that may be why you had trouble reaching another internal team. Our apologies for that difficulty. If you're still having trouble finding the info you need, please don't hesitate to send us an email and we can work with our internal teams to track it down. You can reach us at support@azlo.com. ^JW

Rated 1 out of 5 stars

My experience? A WASTE OF TIME!

My experience? A WASTE OF TIME - and now I'm more than a little concerned that some yahoo has all my confidential business and personal identity info.

I think I'll stick with my "big bank" business checking account with real people to help me - it just feels safer.

21 August 2020
Unprompted review
Azlo logo

Reply from Azlo

Hi Dan—it sounds like we weren't able to approve your account and I can definitely understand how frustrating this experience can be. There are a number of factors involved the review process and we recognize that our digital accounts are not the right fit for every business. We take security and privacy regulations very seriously and our team would be happy address any concerns or questions you might have. Please don't hesitate to reach out if we can help. ^JW

Rated 1 out of 5 stars

Easy to open, terrible customer service

I recently opened a small business account with Azlo. I was excited for a “modern” online bank. Everything seemed great until the customer service. My first interaction was terrible. We had about 4 exchanges and each rep/customer service agent was equally as rude/cold and unhelpful. They did not address my specific questions or concern, but went around them. Extremely frustrating when you are dealing with an online bank... kind of makes you feel helpless.
I would not recommend this bank based on my experience.
I decided to go the traditional bank route (with BoA) and am much happier.

20 August 2020
Unprompted review
Rated 1 out of 5 stars

Not a good bank for business

This is supposed to be a business bank for checking accounts, however it might as well be a personal savings account. You can only withdrawal up to 1000 per day. And there is no way to get any more of your own money, unless you mail a check to yourself to cash at another bank.. what’s the actual point of there bank? Just using your money for their own interests. It’s pretty bad when you use a bank to keep your money secure so only you can access it and yet your not even allowed to get it when you need it. This is not a bank for business it’s a fraud in my opinion. Don’t recommend banking here!

20 August 2020
Unprompted review
Rated 5 out of 5 stars

We love Azlo

We love Azlo!
What started as a temporary solution for our new business has turned into a long-term financial relationship. From great customer service to an all inclusive business banking solution for small businesses. We at Fur-Ever Home Pet Transport, LLC look forward to working with you!

19 August 2020
Unprompted review
Azlo logo

Reply from Azlo

Aww, thanks, Kelly! It's great to hear you're enjoying your Azlo account. We're looking forward to growing alongside your business and continuing to work together as well :)

Rated 1 out of 5 stars

They closed my account and gave me a…

They closed my account and gave me a couple of days to withdraw everything in my account after having two accounts with them. They did not give me any reason and when I called in the agent still could not give me any type of explanation. This is very unfortunate so please beware of this company.

17 August 2020
Unprompted review
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Reply from Azlo

Hi Naimah—I'm sorry that you ran into this. We don't have the details which led to this decision but there are a number of factors which can result in an account being closed. We understand your frustration and recognize that our digital account is not the best fit for every business. ^JW

Rated 5 out of 5 stars

Great Service

patient, professional, great benefits and service.

14 August 2020
Unprompted review
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Reply from Azlo

Hi Regina—thanks so much for the kind words! It's great to hear that you had a positive experience and our team was able to help out when you needed it :) ^JW

Rated 1 out of 5 stars

Don't get too comfortable

Used them for almost three years, and sang their praises too. I experienced some fraud, and called in to make sure there wouldn't be any issues TODAY (08/13/20). Their response was to close all three business accounts I had with them in less than four hours. No reason, no phone call, just an e-mail with no explanation. Horrible customer experience, and I will be telling everyone I can about it!

14 August 2020
Unprompted review
Azlo logo

Reply from Azlo

Hi Benjamin—our apologies that you had this experience. We don't have the details of the fraud dispute or circumstances which led to this decision but there are a number of factors which can result in an account being closed. Our apologies again this came as a surprise. While this is not a common occurrence, we're working to improve communication in situations where we no longer able to service accounts. ^JW

Rated 1 out of 5 stars

I receive checks to my business from municipalities

I receive checks to my business from towns, townships and boroughs. The app dose not recognize the checks because the router, check number and account number appear just outside the the actual colored surface.
I have to mail these checks to which adds to the delay for the deposit.

13 August 2020
Unprompted review
Azlo logo

Reply from Azlo

Hey Jamie—sorry you're running into this trouble. It can depend on the check, but for unusual layouts, some customers have better luck with "manual" mode from the deposit screen. If you haven't given this a try, it might help you work around that issue. We don't have access to the check details here, but if you'd to chat about the specifics to see if there's anything we can do to accept those checks digitally, please reach out to our team so we can look into it. You can reach us at support@azlo.com. ^JW

Rated 5 out of 5 stars

501(c)(3) Charity Thrilled with Our Azlo Business Account

We use an Azlo business account for our 501(c)(3) charity. We are thrilled with the ease-of-use and well-designed app and desktop account access. It's been especially useful for mobile app check deposits and for having checks cut and mailed right from our account, as opposed to having to print and mail checks out ourselves. Especially as a charity, we're beyond please with the cost efficiency of partnering with Azlo.

12 August 2020
Unprompted review
Azlo logo

Reply from Azlo

Thanks for the kind words, Ellen! It's great to hear that your Azlo account has been a good fit for your charity, and that you've been enjoying the mail-a-check feature. We appreciate the feedback and are looking forward to continuing to work together :)

Rated 5 out of 5 stars

Different and Great Online Banking Experience!!

It's a great new online banking experience, not compared to any traditional bank, but it's great! Opening the account online was a smooth process and the functionalities of the account are great, particularly the invoicing, integration with accounting software, and the calendar view where you can track the money coming in and going out on the calendar which really helps to manage the cashflow. I would just suggest Azlo to include the capability to add users to the account.

12 August 2020
Unprompted review
Azlo logo

Reply from Azlo

Thanks Fabian! It's great to hear that enjoying your account, specifically the invoicing and integration features. We actually have the ability to offer multi-user access to any of co-owners listed on your application, and are working on adding read-only access for bookkeepers and accountants. If you'd like to chat more about these features (or anything else!), please send us a note at support@azlo.com. Thanks again for the review—we'll look forward to being in touch :) ^JW

Rated 1 out of 5 stars

Denied an account for no reason stated

Denied an account for no reason stated. Even though the Fair Credit Reporting Act requires banks to tell the reason for declination they declined.

As well, they falsely claim they need to keep records of accounts that are never opened (i.e. declined or customer backs out) for 5 years. Again I checked the federal law on this and it is not that cut and dry.

I encourage everyone thinking about opening an account with Azlo to do your research, check the laws. I feel these guys are scammers or, at a minimum, up to something shady with all the information they are collecting.

I have hired counsel and in the process of filing complaints with the appropriate federal agencies.

12 August 2020
Unprompted review
Azlo logo

Reply from Azlo

Hi Freddy—sorry to hear you had a frustrating experience with your application. Unfortunately, applications can be denied for a number of factors that come up during the review process, and we don't always have access to those specifics.

We completely understand your frustration and are sorry that we weren't able to offer your business an account at this time. As we grow, we look forward to being able a wider range of small businesses and industries in the future. It sounds like you've already been in touch with our team regarding our policies for record keeping, but if there is any other info we can provide, please don't hesitate to reach out.

Rated 5 out of 5 stars

Azlo's where it's at!!

Azlo has been, and continues to be, very responsive. They send out emails for marketing strategies and the such to help us do and be our best. I am absolutely pleased with my business banking account and have already referred them to a friend!

12 August 2020
Unprompted review
Azlo logo

Reply from Azlo

Thanks, Tasha! We're so happy to hear you're pleased with your Azlo account. It's great to hear you've been enjoying our emails diving into our webinars and blog articles as well .We're happy to have you (and your friend) on board with us! :) ^JW

Rated 5 out of 5 stars

AMAZING, FEATURE PACKED BUSINESS BANKING!

If you are a business... then Azlo is the bank you need to use! I love everything about this bank. It has up to date features, higher daily transfer limits than traditional local banks, the ability to invoice right from within your account, the ability to see your Stripe (Square or Paypal too) account, bill pay etc. The app is intuitive and easy to navigate. Customer service is amazing. You will not be disappointed.

12 August 2020
Unprompted review
Azlo logo

Reply from Azlo

Thanks for the kind words, Kristen! It's awesome to hear that you're enjoying our Azlo account and finding those integrations and built-in invoicing tools useful. We're also happy to hear you're digging the app, and that our team was able support when you needed it. :) We're happy to have you with us!

Rated 5 out of 5 stars

I Feel Heard and Taken Care of with Azlo

Since the day that I applied to open a business account with Azlo it has been a wonderfully satisfying experience. The customer service is topnotch and the response time is quick. I feel heard and taken care of. Fantastic bank to work with, highly recommended!

10 August 2020
Unprompted review
Azlo logo

Reply from Azlo

Aww, thanks Nancy! Hearing feedback like this really makes our day. It's great to hear that our team was able to help out when you contacted us and we're happy to have you aboard! :)

Rated 5 out of 5 stars

Very fast with response time

Very fast with response time. I appreciate that, and they are friendly. Excited to start my business banking with this company. They even reply when you say thank you!

10 August 2020
Unprompted review
Azlo logo

Reply from Azlo

Thanks! We aim to follow up as quickly as possible and it's great to hear we were able to assist when you reached out to us! We truly value the feedback as well :) We're looking forward to working together! ^JW

Rated 5 out of 5 stars

Florida Electronic Fingerprinting…

Florida Electronic Fingerprinting Services would like to thank Azlo's business customer service agents. Delivering services as promised with follow up and professionalism. Thank you very much!

10 August 2020
Unprompted review
Azlo logo

Reply from Azlo

Yay—thanks for the kind words! We appreciate the review and are happy to hear our team was able to assist when you needed it. We're looking forward to continuing to work together :)

Rated 1 out of 5 stars

Like driving a tricycle through the mud

Banking with Azlo is like driving a tricycle through the mud. It took me so many hoops to get vetted with them, even though I already had all my ducks in a row, and had had a business banking account with another bank. Then I hooked up my CapitalOne checking account so I could easily transfer money to my Azlo business account, But that no longer works. So they suggested I set up my debit card from my Capital One account to transfer money into my Azlo account. That didn’t work either. Lastly, and sadly, they list their phone number which never has worked since I’ve opened this account. Business banking should be an easy convenient thing, yet they’ve made it way too difficult to do any business with my account. I just don’t get it. You should think hard about opening a business account here before you pull the trigger.

6 August 2020
Unprompted review
Azlo logo

Reply from Azlo

Hi Craig—I'm sorry to hear that you ran into these issues. We can definitely understand how frustrating it can be when technical issues are preventing you from moving funds when you need them. I'm also sorry that you had trouble reaching us by phone. I checked with our team and understand that we've reached out to help look into these issues and see if we can help to find some solutions. Though we haven't experienced any downtime with our phone lines, if you are having troubling reach us that way, you can also drop us a note at support@azlo.com. We're looking forward to remaining in contact in order to help to get you up and running smoothly! ^JW

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