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Absolutely sucks for people on a visa, even if they're multimillionaires. Said my visa was expired, when it clearly wasn't. What a joke - I'll bank with someone who actually treats people as human b... See more
Company replied
We’ve been working with Azlo for a couple years now and we have nothing but praise! Aside from being extremely convenient, Azlo is a well oiled machine. Speedy customer service, extremely friendly a... See more
Company replied
We use an Azlo business account for our 501(c)(3) charity. We are thrilled with the ease-of-use and well-designed app and desktop account access. It's been especially useful for mobile app check depos... See more
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Company details
Information provided by various external sources
Free, easy-to-use business banking for those who are doing it all.
Contact info
201 Mission St, 94105, San Francisco, United States
- 1 (844) 295-6466
- support@azlo.com
- www.azlo.com
3.8
Great
389 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Huge Waste of Time
Azlo can answer this with their canned message, which gives zero reason for rejecting upstanding businesses with no past banking or credit issues.
My guess is they are simply compiling data to sell off to other banks, lenders, etc.. They have refused to remove my data from their system, claiming they need to keep it for 5 years by law. While this is true on most records, they never actually opened an account for my business.
I have filed a number of complaints with the appropriate federal government agencies, and I will be pursuing this to the bloody end.
5 August 2020
Unprompted review
Reply from Azlo
Hi Robert—sorry to hear you had a frustrating experience with your application. To clarify, we don't use canned responses here, but since we're unable to access the details of your application (for privacy and security reasons), we unfortunately can't really speak to the specifics in our response in the event an account is not approved.
That said, I'm truly sorry we weren't able to offer you an account after you went through the process of applying. It sounds like you've already been in touch with our team regarding our policies for record keeping, but if there is any other info we can provide, please don't hesitate to reach out.
As we've mentioned in other responses when accounts are not approved, we recognize that our digital account is not the best fit for every business, but we're working to make Azlo available to more entrepreneurs in the future. ^JW
The Azlo customer support team was…
The Azlo customer support team was resolute, seeing to it that my request was handled properly.
4 August 2020
Unprompted review
Reply from Azlo
Thanks Calvin! We appreciate the kind words and I've passed your note along to our team as well :) ^JW
Denied a business account
I have excellent credit with high credit limits and was denied a business account even though my industry is not excluded. I am an audiobook and book publishing house with an EIN and profits. Looks like Novo it is. Don't waste your time on Azlo.
3 August 2020
Unprompted review
Reply from Azlo
Hi LaQuita! I'm sorry you ran into this and thanks for letting us know. While a pull on your credit is not a part of our review process, after checking with our team, it sounds like we've reached out to look into the details of your application for manual review. We're hoping to continue the conversation so to see if we can assist but please don't hesitate to contact us if there's anything else we can do. ^JW
Azlo customer support has answered the…
Azlo customer support has answered the phone every time I’ve called during the pandemic, many businesses have not. I have called several times each time Connecting with a knowledgeable courteous representative
30 July 2020
Unprompted review
Reply from Azlo
Hi Kim, thanks so much for the review. It's great to hear that our team's been able to assist when you needed it. We're happy to have you with us and looking forward to continuing to work together! ^JW
Very excellent
Very excellent. I use Azlo for three online businesses and enjoy the simplicity / ease of use. Less hassle than a brick and mortar bank. The online interface is great.
30 July 2020
Unprompted review
Reply from Azlo
Thanks, Steven! We're so glad to hear you're finding your account convenient for all three of your businesses! Our team appreciates the feedback—we're happy to have you on board! ^JW
Superb customer service
Superb customer service. Highly response, with shockingly responsiveness. Banking is very intuitive and simple.
29 July 2020
Unprompted review
Reply from Azlo
Thanks Amanda! It's great to hear your Azlo account has been a good fit for your business and you're finding it easy to use. We're also happy that our support team was able to assist quickly when you needed it! We're looking forward to continuing to work together! ^JW
I was denied an account three times
I was denied an account three times. I am a food & bev manufacturer with wholesale accounts and DTC revenue. WHO Azlo is looking for- who the hells knows???! Makes no sense to me. Also, they should be MORE CLEAR about exactly who and what businesses they want to have accounts.
29 July 2020
Unprompted review
Reply from Azlo
Hi there—I'm sorry to hear that we were not able to offer an account at this time. While we provide eligibility requirements on our website, we recognize that the experience of not being approved can come as a surprise due to the number of factors involved for the review process. We appreciate the feedback so we can help make sure we're communicating those requirements more clearly and we hope to be able to offer Azlo to more entrepreneurs in the future. ^JW
I was denied although my business falls…
I was denied although my business falls under their requirements. I sent them all required documents and still denied me an account. Business is music entertainment industry and they refused to give me a account. I suggest people stay away from them and go with Novo or Axos instead
29 July 2020
Unprompted review
Reply from Azlo
Hi Leo, we understand how frustrating this experience can be, and I apologize that weren't able to offer an account to your business after you went the application process with us. There are a number factors involved in our application review process and I can't speak to the details the specific situation, but we appreciate the feedback so we can improve communication going forward. As we continue to grow and work to expand our requirements, we hope to be able to offer Azlo to more entrepreneurs. ^JW
The customer service helped me every…
The customer service helped me every step of the way with setting up my first business account online.
Also, anytime I have a question or concern- I send an email-- less than an hour I have an answer. A plus service. So thankful I found this company.
28 July 2020
Unprompted review
Wonderful service.
27 July 2020
Unprompted review
Reply from Azlo
Awesome! Thanks, Sam. We're so glad to hear you're enjoying the service so far. We're happy to have you with us! ^JW
I think you guys need to communicate…
I think you guys need to communicate better. My check did not got deposited due to missing info in the back of the check and all I got was an email which I saw a week later. It will be better to get a text msg right away or a phone call or an app msg.
26 July 2020
Unprompted review
Reply from Azlo
Hi Jorge—I'm sorry to hear that you ran into that issue with depositing that check. It's true that we send email notifications for status updates on check deposits right now. We understand this isn't necessarily the preferred method for all our customers and are working on offer other communication options like the in-app message you're describing. We're looking forward to sharing more on these features soon, and if you'd like to chat about the details or provide any additional feedback, we'd love to be in touch. Please contact us at support@azlo.com to chat more. ^JW
Great customer service
Great customer service, very friendly and attentive. Easy to use.
25 July 2020
Unprompted review
Reply from Azlo
Hi Marisa! Thanks so much for the feedback. We're so glad to hear that you're enjoying your account and that our team has been able to help out when you've contacted us. We're happy to have you aboard! ^JW
This is my first time opening a…
This is my first time opening a Business account and I decided to go with Azlo. Great decision. The entire team was very helpful, informative, polite and constantly went out of there way to assist me. When I called the support team by phone, they were so helpful and gave me sound and proper direction. The unit who reviewed your application, I can't say enough good things about them. They were patient, well knowledgable, supportive, gave great direction, polite, and most of all made this a pleasurable experience. This is a very well trained and organized staff. I only wish I could give them 10 stars because they each and everyone of them. KUDOS AZLO
24 July 2020
Unprompted review
Reply from Azlo
Thanks, Greg! It's so great to hear that our team was able to help with the application process. We understand that applying for an account online can be a much different experience than a traditional application, and aim to provide as much guidance as we can in order to make the process run smoothly. It makes our day to hear that we were able to assist with that. We're happy to have you with us and looking forward to working together! ^JW
Best Small Business BankingEver!
AZLO has been everything and more than I expected. It's very easy to use, straight forward and reliable. I highly recommend AZLO for your business banking needs! I haven't missed the @&*# brick and mortar bank, I was using, one little bit!
24 July 2020
Unprompted review
Reply from Azlo
Yay! We're so happy to hear it. Thanks for the review, Ellen. We're happy to have you aboard! :)
Excellent customer service. Completely satisfied.
After researching several business checking accounts, I am so happy to have discovered Azlo! Not only is the platform user-friendly, I love the lack of fees and excellent customer service. Keep up the great work, Azlo! Thank you.
23 July 2020
Unprompted review
Reply from Azlo
Hi Melody, thanks so much for your review. We're happy you found us as well :) It's awesome to hear that you're finding your Azlo account convenient so far, and that our team was able to help out with you needed it. We're looking forward to continuing to work together! ^JW
Azlo Rocks
Quick, Efficient and although backed up by huge bank still the feeling is your community bank with a bang. Appreciate their service and helpfulness
They just need to add Wire service and i think i would never go anywhere
16 July 2020
Unprompted review
Reply from Azlo
Thanks Saima—this is great to hear! It's always awesome to hear when our team has been able to help. Our goal to help your business succeed, and in addition to traditional customer support, we also think that community is an important part of that :)
As far as wires go (you may already know), we do support *incoming* wires. You can find more info on that at support.azlo.com if you're curious about accepting payments that way. While we don't offer outgoing wires, we do offer an Instant Transfer service to immediately move funds to your external debit cards. If you're looking to pay someone else quickly (outgoing funds), we also support lots of third-party tools like Xoom and Transferwise. If you'd like to chat more about what you're looking for, we'd love to figure out how we can help support with a solution. Please send us a note at support@azlo.com. ^JW
Customer service phone number does not work and checks take over 10 days to get mailed to you
Their phone number doesn’t work and it’s been 10 days since I asked them to send a check and still haven’t received but they had no problem taking my money out of my account. I can’t get ahold of anyone to find out what’s going on. Horrible customer service.
16 July 2020
Unprompted review
Reply from Azlo
Hi Alexandria, I'm sorry to hear you had trouble trying to contact us initially. We haven't experienced any issues with our phone lines and, after checking in, I understand that you were able to connect with our Support Team this morning. We don't have access to your details here, but I hope that we were able to look into that situation and provide some insight into the delay. I understand that our team is planning to remain in touch regarding those details, but if any questions come up before that time, please don't hesitate to reach out to us via phone or email at 844-295-6466 or support@azlo.com. ^JW
Reply from Azlo
Thanks for the review, Roni! It's awesome to hear you're finding the Azlo app convenient and that our support team has been able to assist when you needed it. Please don't hesitate to contact us whenever we can help. We're happy to have you aboard :) ^JW
Azlo is Amazing!!!
Everything has been smooth! Azlo has held an exceptional position in our financial arsenal.
14 July 2020
Unprompted review
Reply from Azlo
Hi Juan! Thanks for the kind words. We're glad to hear that everything has been going smoothly, and that Azlo has been a good fit for your business :) We're happy to have you with us! ^JW
Azlo is an excellent bank!!
Azlo is an excellent bank for my start-up business! The desktop and mobile applications are simple and easy to use. I also appreciate the information provided in emails regarding my account and other business resources.
14 July 2020
Unprompted review
Reply from Azlo
Thanks, Alisha! It's great to hear your Azlo account is working well for your startup, and that you're digging the app and email notifications. We're working on making further improvements to to notifications and providing even more email resources in the future! ^JW
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