BabiPur Reviews 

444
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, noting the team's helpfulness, responsiveness, and dedication to resolving issues efficiently and with care. Many people appreciate the wide selection of high-quality, ethical, and eco-friendly products available, often discovering excellent brands through the store. Reviewers frequently highlight the quick and reliable delivery service, with items arriving swiftly and often beautifully packaged. However, some customers also noted occasional issues with product quality, such as items arriving damaged or with manufacturing defects. A few other people also felt that clothing sizes could be inconsistent, requiring exchanges or ordering multiple sizes to find the right fit.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the excellent quality, thoughtful... See more

Customer service

People report positive experiences with customer service, often describing it as amazing, excellent, and... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the high quality of... See more

Order

Clients share positive opinions on order experiences, often highlighting the ease of ordering, super speedy... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick delivery times, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Babipur is my one stop shop for pretty much all things needed for my toddler. Not only are their ethics incredible and brands they stock so carefully chosen but their customer service is amazing which... See more

Rated 5 out of 5 stars

My children have grown up and have truly loved toys, games, drinks bottles, clothes we’ve bought from Babipur. it’s a joy to return to Babipur now we have a granddaughter. So many wonderful, ethical... See more

Rated 5 out of 5 stars

Bought a lovely Patagonia shirt for a great price, but unfortunately it was too big. Posted it from Liverpool by Royal Mail as per returns instructions and received the funds back into my PayPa... See more

Company replied

Rated 5 out of 5 stars

I wanted to purchase my son and daughter an Oli Ella doll for Christmas. Unfortunately Sugarpie Cosy Dinkum was out of stock on Olli Ella. I was pleasantly surprised to find this lovely stockist who h... See more


Company details

  1. Gift shop

Written by the company

Fair Trade Organic and ethical clothes skincare newborn gifts and toys. funky and stylish ethical shopping, bright and colourful clothes, lovely toys and gifts. Fair Trade Organic and ethical clothes skincare newborn gifts and toys. funky and stylish ethical shopping, bright and colourful clothes, lovely toys and gifts.


Contact info

4.8

Excellent

TrustScore 5 out of 5

444 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(444)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible customer service

I had the best customer service experience I had in a long time. I bought a dreamy Patagonia sweater in the sale which I then discovered had a small hole as a seam had loosened. Once flagged with the team they offered to send it back to them and have it repaired before it was sent back to me, all cost free and with ongoing updates. I am absolutely amazed and very grateful for such good care. Customer service well understood and executed- chapeau!

29 August 2025
Unprompted review
Rated 5 out of 5 stars

My first order with this company.

First time I've shopped with Babipur,absolutely fantastic service ordered a coat on Thursday evening and it arrived today Saturday,2 days from order to delivery,I love my new coat its perfect,definitely be shopping here again thank you.

23 August 2025
Unprompted review
Rated 1 out of 5 stars

Extremely long wait, I had to cancel. Package never arrived

I ordered a hat for my holidays on the 25th of July, it did not arrive by the 8th of August and I had to cancel the order because I was going away on holidays. I could see the package was stuck in the international hub and the support team from BabiPur did not take action until it was too late. There was indeed a mistake in the custom data. I never managed to receive the package. Maybe it is good quality, but if you order internationally (from the UK to the EU) they told me I should allow for 20 working days, that is more than a month for shipping within Europe. If you can wait for more than a month, it is probably a good option.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

What a fantastic company

What a fantastic company, as a small setting im always looking for new resources that last as get played with a lot! Everything iv ordered has been great quality and always arrived super quick. Cant recommend enough. Super helpful with enquiries too. 😀

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company!
I wish I could afford more from their site, they stock such high quality items! I also wish I'd found them years ago. At this stage, I mostly use babipur to stock up on household cleaning items, bathroom things etc.

As a household we are trying to move away from toxic chemicals as much as possible, and I love knowing that Babipur have done the research so I don't have to (I started out doing my own follow up and even then it's much quicker to verify the companies they stock than go down the whole rabbit hole from scratch myself).

Their rewards system is excellent, and they even have warehouse sales every week. I've ordered from them several times now and have always been happy with the orders.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!!

They send the wrong item by mistake, and then resent original order and let us keep the extra item free of charge, a really nice touch, great company to deal with!!

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Best Ostheimer selection

One of the best online shopping websites. very great customer service . and the variety of toys they have amazes me , always .they ship internationally too ❤️

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Babipur is a fantastic company

Babipur is a fantastic company, not only selling quality products but also offering truly fantastic customer service. I had a potential fault with an item I'd bought and sent them an email. Within minutes I had a response and within hours the issue had been resolved (turned out there was no problem- I hadn't read the instructions properly😅). At no point was an attempt made to avoid addressing the issue, even though I no longer had a receipt. Although Babipur is online and I've never met the team, the shopping experience is like going into a traditional, family owned shop! A lovely experience from start to finish. I highly recommend buying from Babipur.

26 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Babipur are a fantastic company, it's nice being able to trust a website enough to know anything purchased on the site will be great quality! I've ordered a few times and am always really pleased with the items I've chosen.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

I contacted customer service when I…

I contacted customer service when I realised I hadn't put my order through on PayPal as 'pay in 3'. I swiftly had a reply from Anne who had kindly refunded me so that I could retry once more successfully. Thankyou Anne!
Lovely company, service and products :)

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service team

Wonderful customer service team, I wanted to amend my order and the team contacted me the first thing in the morning and sorted everything thing out so quickly and easily.

Thank you again Anne for your help with my order.

18 April 2025
Unprompted review
Rated 5 out of 5 stars

Above and beyond

I've been a customer of Babipur for a long time and love the products that they stock, for myself and the kids! I have also always found their customer service to be excellent. However, Anne in their team went above and beyond for me this morning after I made a mistake with the delivery address for a gift. She got it fixed immediately and made sure a birthday boy didn't miss out. Thanks Babipur!

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I bought some beautiful products from babipur and contacted the team to ask a question. Sion emailed me back straight away and was very helpful. Thank you very much for a wonderful buying experience :)

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Ordered from BabiPur for the first…

Ordered from BabiPur for the first time. Placed the order at midnight on Tuesday night/Wednesday morning. Order was due in 3-5 days standard delivery. The parcel arrived Friday afternoon. Fantastic. Very well packed and the best price I could find online. Thank you. 😊

21 February 2025
Unprompted review

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