I like both the online shop and the off-line store. The online store has regular discount's and helpful when you know exactly what is need. Off- line store at Königstrasse is also top! The staff ar... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
You seem to have this odd (new) system of only sending an order upon payment, even if I opted for receiving a bill later. I ended up waiting several weeks for my order. If you insist on this approach,... See more
Company replied
Everything went well with order and delivery. condition of the product (bike) is of high quality, actually better than I expected and my son loved it. It arrived in weekend and for 2 days we stayed on... See more
We were able to test the articles at the physical shop. But decided to order it online as there is no stock at that time. Had a smooth transaction with the order, the delivery came earlier than expect... See more
Company details
About baby-walz
Written by the company
Ein Kind verändert eure Welt. Es macht sie reicher, ernsthafter, schöner, spannender. Gut, wenn man sich jetzt auf jemanden verlassen kann! Das baby-walz-Team begleitet Eltern seit 60 Jahren. Teilt das Glück von Mama, Papa Geschwistern, Großeltern … und Freunden.
Wohnen, Spielen, Pflege, Mode für werdende Mamas und kleine Entdecker: Mit mehr als 30.000 Artikel sorgt baby-walz dafür, dass das Leben mit Kindern noch mehr Freude macht.
Mit Katalog, Webshop und mehr als 20 Fachgeschäften in Deutschland, Österreich und der Schweiz ist baby-walz führender Multi-Channel-Anbieter für junge Familien.
• Vertrauensgarantie
• Persönliche, kompetente Beratung
• Geprüfte baby-walz-Qualität
• Führende Marken
• Familienfreundliche Preise
• Angebote und Schnäppchen
Wohnen, Spielen, Pflege, Mode für werdende Mamas und kleine Entdecker: Mit mehr als 30.000 Artikel sorgt baby-walz dafür, dass das Leben mit Kindern noch mehr Freude macht.
Mit Katalog, Webshop und mehr als 20 Fachgeschäften in Deutschland, Österreich und der Schweiz ist baby-walz führender Multi-Channel-Anbieter für junge Familien.
• Vertrauensgarantie
• Persönliche, kompetente Beratung
• Geprüfte baby-walz-Qualität
• Führende Marken
• Familienfreundliche Preise
• Angebote und Schnäppchen
Contact info
Steinstraße 28, 88339, Bad Waldsee, Germany
- 07524/703307
- address@baby-walz.de
- www.baby-walz.de
4.4
Excellent
21k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought both tonies once delivery…
I bought both tonies once delivery dates would be the same (3-4 days), but one of them will be delivered in two weeks (I hope so).
24 September 2025
Reply from baby-walz
Danke, dass Sie Bescheid geben! Das ist natürlich ärgerlich, wenn die Liefertermine nicht wie erwartet übereinstimmen. Bei Problemen oder weiteren Anliegen können Sie gerne unseren Kundenservice unter kundenservice@baby-walz.de wenden.
Viele Grüße!
Marc vom Baby-Walz Team
Good selection of products and prices, great customer service
A good selection of products, quite fast delivery (delivery times matched always the information on the product site) and really great customer service. We had to reach out a few times to customer service regarding discounts or returning products and each time everything went smooth and fast. Totally recommend it for baby and child articles as well as articles for future parents.
22 September 2025
Unprompted review
Reply from baby-walz
Vielen Dank für Ihre ausführliche und positive Bewertung! Es freut uns sehr, dass Sie unsere Produktauswahl, die Preise und vor allem unseren Kundenservice so schätzen. Schön, dass die Lieferzeiten Ihren Erwartungen entsprochen haben und Ihre Anliegen bezüglich Rabatten und Rückgaben reibungslos und schnell bearbeitet wurden. Ihre Empfehlung bedeutet uns viel! Vielen Dank für Ihr Vertrauen in uns für Baby- und Kinderartikel sowie für werdende Eltern. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen!
Liebe Grüße!
Melli vom Baby-Walz Team
Reply from baby-walz
Vielen Dank für Ihre lobenden Worte! Es freut uns sehr, dass Sie mit dem Preis und der schnellen Lieferung zufrieden sind. Wir freuen uns, Sie bald wieder beliefern zu dürfen!
Freundliche Grüße!
Rafael vom Baby-Walz Team
No recibí el paquete completo
No recibí el paquete completo. The bag and card were missing
11 September 2025
Reply from baby-walz
Liebe Kundin,
vielen Dank, dass Du Dir die Zeit für eine Bewertung genommen hast.
Es tut uns leid, dass es bei Deiner Bestellung zu Problemen gekommen ist.
Hierfür bitten wir um Entschuldigung.
Deine Zufriedenheit mit unserem Service und unseren Produkten liegt uns am Herzen!
Um Dein Anliegen schnellstmöglich zu Deiner Zufriedenheit klären zu können,
bitten wir Dich, uns unter Angabe Deiner Kunden- bzw. Bestellnummer eine E-Mail mit dem Betreff “Trustpilot“ an service@baby-walz.de zu senden.
Herzlichen Dank für Deine Mithilfe.
Deine Daniela vom Team „Baby-Walz“
Reply from baby-walz
Vielen Dank für Ihr tolles Feedback! Wir freuen uns, dass der Einkauf für Sie einfach war und die Lieferung schnell erfolgte. Wir freuen uns auf Ihren nächsten Besuch!
Herzliche Grüße!
Gaby vom Baby-Walz Team
Reply from baby-walz
Dear customer,
Thank you for taking the time to leave us a review.
We are sorry that there were problems with your order.
We apologise for this.
Your satisfaction with our service and our products is very important to us!
In order to be able to clarify your request as quickly as possible to your satisfaction,
we kindly ask you to send us an e-mail with the subject "Trustpilot" to service@baby-walz.de, stating your customer or order number.
Thank you very much for your feedback.
Yvonne team „Baby-Walz“
Reply from baby-walz
Herzlichen Dank für Ihre Rückmeldung! Schön, dass unser Service Ihren Erwartungen entspricht.
Liebe Grüße!
Kerstin vom Baby-Walz Team
Pregnancy pillow is a must
I got a pregnancy pillow and love it. It's very comfortable. I also got a changing mat for the baby.
2 August 2025
Reply from baby-walz
Vielen Dank für Ihr tolles Feedback! Es freut uns sehr, dass Sie mit dem Schwangerschaftskissen so zufrieden sind und es als sehr bequem empfinden. Auch dass Ihnen die Wickelunterlage gefällt, freut uns sehr. Bei Fragen sind wir jederzeit gern für Sie da.
Herzliche Grüße!
Jasmin vom Baby-Walz Team
Reply from baby-walz
Vielen Dank für Ihr tolles Feedback! Es freut uns sehr, dass Sie eine gute Erfahrung gemacht haben und mit der Qualität unserer Produkte sowie der Lieferung zu Ihnen nach Hause zufrieden sind.
Herzliche Grüße!
Manja vom Baby-Walz Team
Bad experience
First, they can't grant that items will be shipped in one package, if you order a gift for someone it may come in 3 packages. Second, their carrier didn't even ring a bell when trying to deliver a gift to a mother of a newborn, they took it to a packstation for pickup. How can a women who just gave birth go for a pickup? You sell baby clothes, consider this feature out as an opportunity to improve your brand. Third, customer support doesn't answer emails. But luckily, I love to write reviews.
EDIT: I sent three emails, I would love to attach a screenshot here but there is no option. Last email was sent on 27th of June at 13:51, so please check your inbox. I've put the unanswered email screenshot as a profile picture.
Baby walz, please, educate your customer support not to make further conflict with their AI generated responses with added trigger words and sassy tone or simply employ new ones who would do a better job, you can call me also. Current support is not doing you a favor.
PS. Items that arrived are perfect in size and material but customer support experience has been a nightmare so far.
3 July 2025
Reply from baby-walz
Hi Katarina,
Thank you for taking the time to leave us a review.
Unfortunately, we cannot understand some of the points here, so we would like to comment on them:
Firstly, as we have different warehouses, we cannot guarantee that all items will be sent in one parcel. We have informed you about this. However, we have made it possible in your case so that you have received the complete delivery in one parcel.
Secondly, we regret that the delivery attempt was unsuccessful and the parcel had to be collected from the parcel shop. Unfortunately, we no longer have any influence on the delivery once the parcel has been handed over to our shipping service provider DHL.
Thirdly: You sent us two emails and both were answered within a few hours. If you have any further questions, we look forward to hearing from you.
We are always interested in improving, but we also ask you to be fair.
Yours Daniel from Team 'baby-walz'
Absolutely horrible
This is absolutely horrible. I ordered a trike for my baby’s first birthday and received a used item with damages. Unpacked and thrown in the box.
25 June 2025
Reply from baby-walz
Dear customer,
Thank you for taking the time to leave us a review.
We are sorry that there were problems with your order.
We apologise for this.
Your satisfaction with our service and our products is very important to us!
In order to be able to clarify your request as quickly as possible to your satisfaction,
we kindly ask you to send us an e-mail with the subject "Trustpilot" to service@baby-walz.de, stating your customer or order number.
Thank you very much for your feedback.
Daniela team „Baby-Walz“
good quality products and service
19 March 2025
Unprompted review
Reply from baby-walz
Vielen Dank für Ihre positive Rückmeldung! Es freut uns sehr zu hören, dass Sie mit der Qualität unserer Produkte und unserem Service zufrieden sind. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen!
Liebe Grüße!
Manja vom Baby-Walz Team
Reply from baby-walz
Vielen Dank für Ihr tolles Feedback! Es freut uns sehr, dass Sie mit unseren Produkten sowie der schnellen Lieferung zufrieden sind.
Mit besten Grüßen!
Dennis vom Baby-Walz Team
Everything arrived quickly
Everything arrived quickly. The quality and prices are good !😌
17 May 2025
Reply from baby-walz
Vielen Dank für Ihr schönes Feedback! Es freut uns sehr, dass alles schnell angekommen ist und Sie mit der Qualität und den Preisen zufrieden sind.
Herzliche Grüße!
Lea vom Baby-Walz Team
Will shop with this supplier again!
Good price. Great comms. Fast shipping. Product as described.
16 May 2025
Reply from baby-walz
Lieben Dank für Ihre positive Bewertung! Es freut uns sehr, dass Sie mit dem Preis, der Kommunikation, der schnellen Lieferung und dem Produkt zufrieden sind.
Mit besten Wünschen!
Anton vom Baby-Walz Team
Reply from baby-walz
Vielen Dank für Ihre großartige Rückmeldung! Es freut uns sehr, dass Sie mit dem Service, der schnellen Lieferung und dem Preis zufrieden sind.
Mit besten Wünschen!
Melli vom Baby-Walz Team
Good choice, great stuff, regular disounts
I like both the online shop and the off-line store. The online store has regular discount's and helpful when you know exactly what is need.
Off- line store at Königstrasse is also top! The staff are always helpful if I need advice on the product range or assistance with choosing. The team is experienced and courteous, and I am very satisfied.
6 May 2025
Reply from baby-walz
Vielen Dank für Ihre großartige Rückmeldung! Es freut uns sehr, dass Ihnen sowohl unser Online-Shop als auch unser Geschäft in der Königstraße gefallen. Unser Team im Laden wird sich sehr über Ihre netten Worte freuen. Vielen Dank für Ihre Unterstützung und wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen – online oder im Laden!
Herzliche Grüße!
Selin vom Baby-Walz Team
Where Is My Stroller? Total Disaster – Order from March 22nd (Article No. 7988265)
Baby Walz Team,
What kind of joke is this company?
I ordered a stroller on March 22nd (Article No. 7988265) — almost a thousand euros — and we have never received it. DHL claims they delivered it to Munich, but we live in Berlin. No one knows who signed for it, where it ended up, or how a delivery could be so massively screwed up.
Now you’re trying to charge us again via invoice for something we never got. How exactly are we supposed to return an item that was never delivered to us in the first place? That’s not just nonsense — it’s insulting.
And let me make one thing very clear: my wife is about to give birth any day now. This stroller isn’t just some random item — it’s something we urgently need to bring our baby home from the hospital. What do you suggest? Should the newborn crawl back home?
The level of chaos and disorganization on your end is absolutely pathetic. We asked you which delivery company would handle the order, and your support team told us DHL. Now we’re getting random pieces delivered by DPD. You clearly have no idea what’s going on with your own logistics. It’s a total mess.
We trusted you with something important, and you’ve completely failed. This whole experience has been a disaster from start to finish. No communication. No responsibility. Just blame-shifting and absurd excuses.
This is the first and last time we’ll ever deal with your company.
Fix this immediately.
Maxson F.
8 April 2025
Unprompted review
Reply from baby-walz
Dear customer,
Thank you for taking the time to leave us a review.
We are sorry that there were problems with your order.
We apologise for this.
Your satisfaction with our service and our products is very important to us!
We have of course passed your complaint on to the relevant department to resolve as quickly as possible.
Thank you very much for your feedback
Yvonne team „Baby-Walz“
Incorrect item delivered and no help from customer service.
The wrong item was delivered and I had no reply from customer services about how to return the unwanted item and have the correct one sent to me.
14 February 2025
Reply from baby-walz
Dear Customer,
Thank you for your review on Trustpilot.
We apologise for the missing item.
Your complaint has been dealt with.
You will receive the item shortly.
We hope you are satisfied with the item.
Kind regards
Yvonne from the Baby-Walz team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.