Babycare.nl BV Reviews 

supplier declared the items value by customs a 3rd of the price i paid, leaving me to pay double taxes!

The product was the same as the picture.

I ordered in Japan. I was worried that it would arrive correctly, but it really arrived. The packaging was solid and there were no broken or dirty items. it's the best. Thank you very much.

It was al good
Great job

On November 28, 2020, I also ordered two items that were listed as in stock. However, I have yet to receive them. I emailed Babycare.nl four days ago to find out why over two weeks had passed since I placed my order. I received an auto-reply but no response. I am concerned the gifts will not be here by Christmas.

Package was a little bit late but received directly response when contacting

Customer service is simply terrible.
I can understand that there is higher amount of work during this time, but it is unacceptable that nobody is answering od Facebook, e-mail, WhatsApp.
We have placed an order on 28th of November. Everything was and still is in stock (I have double checked). I wouldnt order otherwise.
It says on the site that babycare ship within one business day.
It still says: Processing

Nobody is answering, nobody is telling me anything. Among other things I have order Stokke Tripp Trap because I need a high chair for my child ASAP.
Order number: 200160896

edit: so you clearly have the time to answer on Trustpilot reviews but you do not have the time to answer customers inquiries? interesting business management.

Timely processing and international shipping.

Ordered four swaddle clips over two months ago. I wasn’t told they would take longer than expected and wrote to customer services after a few weeks when I hadn’t received them. I was then told I would be sent another colour of choice within “enkele weken”. That didn’t happen and I sent another email without getting a reply. After yet another email I was told the second colour of choice wasn’t in stock either, and that I could be reimbursed. Now, more than two months later I still haven’t received the product nor money back. Ridiculous and frankly quite infuriating. I’ll never order anything from this website again and I wouldn’t recommend anyone to do so either.

Great baby toys! My babies love it! Fast shipping

Great service and fast delivery to the UK. All items were perfect and will give many years of fun.
Thanks

Little Dutch Cutting Set Fruit was in the box of Little Dutch Cutting Set Vegetables!
I bought one by one, but the same one arrived
I want to exchange it.
I don't know if it's little Dutch problem or babycare problem, but I was very sad!

I placed the order of a part of child's wheelchair last winter and asked the Team to inform me in case the item cannot reach me before Christmas time, as I wanted to take it to my lovely niece living in a foreign country as one of Christmas gifts which is not easily available there. Although they have really sought to deliver it before Christmas, they kindly cancelled my order immediately after they realised the item would not be available before the deadline due to some troubles on the supplier's side.
In the beginning of this year, after I decided to wait unlimitedly, I placed the same order again to meet my next holidays. Unfortunately Covid-19 made the situation more than difficult, however, this October, 10 months later, Babycare came back to me with the surprising and delightful news "thanks for waiting, finally your item gets ready - can we send it to you?"
I cannot meet my family now due to the current situation but I can imagine how much pleased they would be! Thank you so much for heartwarming support and consideration! I recommend Babycare from the bottom of my heart.

We purchased Cybex Priam from Babycare and 12 months later we had an issue with the pram. The response from this seller is terrible. We waited for over 4 weeks for resolution followed up numerous times via email and phone and we were not successful. I had to contact Cybex directly to resolve this issue. Babycare has NO customer care, I would not recommend this seller as the service is absent if you need help.
*** It seems you respond to reviews very quickly but not to my emails or phone messages. No need to blame the current circumstances as Cybex is very proactive even working from home. You need to be honest when you respond to customer reviews, as you solved nothing, shame on you!***

So far everything is great , waiting to receive my item!

Great service all the way from NZ. My order came in less than a week of that.

On time delivery, very good

The purchase was in stock however for an unknown reason the shipped the package 4 weeks later. By the time we move to a different place, package was send tot the old adres.

Quick shipping and excellent service!
Will purchase again