I ordered a cushion for the pushchair. While there were significant delays to the order, the moment I called the number provided, I spoke to a very kind and considerate person who helped me rapidly an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The webshop had a nice discount not found at other webshops. Smooth buying experience, then came the waitig. We had to wait a bit longer than we expected, but when we reached out to the customer servi... See more
Received item quickly but faulty product received (missing piece) and no news from their customer care for 3+ weeks now. Two weeks after my request for assistance someone appeared briefly on the Whats... See more
Ordered four swaddle clips over two months ago. I wasn’t told they would take longer than expected and wrote to customer services after a few weeks when I hadn’t received them. I was then told I would... See more
Company replied
Company details
Written by the company
Babycare.nl is a major retailer of European baby products. Worldwide shipping is available for baby apparel, car seats and baby strollers. Babycare's 180.000+ customer base is located all over the globe. Please beware of other web-domains that look like ours. We are *not* affiliated with these domains: BABYCARES.NL BABYCARE.COM
Contact info
Kerkstraat 1, 9641 AL, Veendam, Netherlands
- +31(0)598635500
- mail@babycare.nl
- www.babycare.nl
3.7
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Even for international orders quick…
Even for international orders quick shipping and great packaging!
6 November 2020
Just amazing!
Just amazing. Very quick delivery and handy order status updates on my email, I highly recommend ordering from this shop! I ordered some baby stuff for my sister who lives in Holland. Everything arrived safely and on time.
1 November 2020
Good and fast service!
1 November 2020
Ordered babyzen yoyo and accessories
Ordered babyzen yoyo and accessories. Package arrived safely in timely fashion.
30 October 2020
The product is excellent
The product is excellent! Totally recommend.
But the delivery time was noted 1-4 days, but it was 6 days + weekend 2 days. It should have been noted, because one expect fast delivery then it is noted so.
30 October 2020
My son’s birthday is 1 November
My son’s birthday is 1 November. I ordered items in August to be in time for a birthday. But not yet arrived.
I sent four emails asking for an explanation and did not get reply yet.
Sent me email or items that I ordered as soon as possible.
28 October 2020
Unprompted review
Reply from Babycare.nl BV
Dear Yuki,
Thank you for your review.
I would like to apologize for the time it took to complete your order. The corona pandemic is causing delays with some manufacturers. As your order contained a number of items, it took long to complete.
We have been in contact via e-mail and we refunded you for the item that was not available. I can see that your order was delivered and I hope everything is to your son's liking.
I hope you will accept our apology.
With kind regards,
Erwin de Raad
Babycare.nl
i want to say thank you
i want to say thank you! you are the best!
i found my to go place for everything baby thank you very much i will recommend you and keep shopping with you
27 October 2020
Good information and very quick delivery
24 October 2020
A perfect buggy.I recomand.
24 October 2020
Excellent quality, fast delivery international
Bought a stand/holder for a canopy/musquito net, to hold my veil which I will use as this above the baby crib. (You should advertise this as an option, will attract more clients). Searched a long time online, but this was the only one I could find of this quality and price. Excellent quality and was delivered really quickly to Sydney, Australia (within a week).
20 October 2020
Good service
17 October 2020
Stroller came next day and was easy to…
Stroller came next day and was easy to assemble. Easy to maneuver and rides smoothly.
14 October 2020
Very quick and well packaged delivery…
Very quick and well packaged delivery to Doha,Qatar.
13 October 2020
Fine service
12 October 2020
Fast delivery and in good shape.
9 October 2020
Thank you
The delivery was slightly later than the estimated delivery date, but still rather fast. Customer service (whatsapp) was helpful and friendly. Delivery itself was notified nicely and without problems. Thank you.
29 September 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.