I ordered a cushion for the pushchair. While there were significant delays to the order, the moment I called the number provided, I spoke to a very kind and considerate person who helped me rapidly an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The webshop had a nice discount not found at other webshops. Smooth buying experience, then came the waitig. We had to wait a bit longer than we expected, but when we reached out to the customer servi... See more
Received item quickly but faulty product received (missing piece) and no news from their customer care for 3+ weeks now. Two weeks after my request for assistance someone appeared briefly on the Whats... See more
Ordered four swaddle clips over two months ago. I wasn’t told they would take longer than expected and wrote to customer services after a few weeks when I hadn’t received them. I was then told I would... See more
Company replied
Company details
Written by the company
Babycare.nl is a major retailer of European baby products. Worldwide shipping is available for baby apparel, car seats and baby strollers. Babycare's 180.000+ customer base is located all over the globe. Please beware of other web-domains that look like ours. We are *not* affiliated with these domains: BABYCARES.NL BABYCARE.COM
Contact info
Kerkstraat 1, 9641 AL, Veendam, Netherlands
- +31(0)598635500
- mail@babycare.nl
- www.babycare.nl
3.7
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All groovy.
All groovy. Shipment was quick and everything else perfect.
21 August 2020
Unprompted review
Professional and reasonable delivery…
Professional and reasonable delivery considering the pandemic. 10 days to Brunei from NL.
21 August 2020
Unprompted review
Good quality and fast
Delivery time was much (a month) faster than expected. Products are good and cheaper than sold by the official brand.
19 August 2020
Unprompted review
Delivery took ages but price was good
Delivery took ages. Price was best though. And eventually I managed to get some information on the delivery time and we got the seat in time for our road trip which was good. Would have been a disaster if we got it late.
18 August 2020
Unprompted review
Reliable supplier
Reliable supplier. Quick delivery. Just does what it should do.
17 August 2020
Unprompted review
Really great customer experience
Really great customer experience! Fast response and good quality products.
17 August 2020
Unprompted review
Good service and quick delivery
Good service and quick delivery. Will buy from them again.
11 August 2020
Unprompted review
Friendly / high service
Zeer klantvriendelijk en hoog serviceniveau !
Very friendly and high service level !
5 August 2020
Unprompted review
Great website to purchase parts for Babyzen
Great website to purchase parts for Babyzen! The prices are competitive and items arrived really quickly to the U.K! Will be back in the future!
4 August 2020
Unprompted review
Fast and correct delivery against a…
Fast and correct delivery against a worthy fee
2 August 2020
Unprompted review
Still haven’t got my money back!
30 July 2020
Unprompted review
Reply from Babycare.nl BV
Dear N. van Doorn,
Thank you for your review.
You have requested a partial refund to a Dutch VVV Gift Card. The request was sent to our accounting department. Because it is a manual process, this takes about one week.
Please feel free to contact us anytime when you need more information.
With kind regards,
Erwin de Raad
Babycare.nl
Five star rating from Australia!
Excellent customer service and my parcel arrived quicker than some of my local orders did! I am so impressed and wish I had other reasons to purchase from across the globe. Thank you!
24 July 2020
Unprompted review
I am very pleased with the product…
I am very pleased with the product exactly as displayed on the webpage.
21 July 2020
Unprompted review
Fast delivery & smart packaging
Fast delivery, in perfect condition, and smart packaging – conveniently put together, so there was no need for unnecessary packaging filler.
17 July 2020
Unprompted review
Great experience
Delivery is fast, nice packaging!
A Very satisfied shopping experience 😄
7 July 2020
Unprompted review
Super fast delivery with the right…
Super fast delivery with the right goods :)
6 July 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.