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Babycare.nl BV Reviews 

2,674
•
TrustScore 3.5 out of 5

3.7

Baby shop
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See what reviewers are saying

Rated 5 out of 5 stars

I ordered a cushion for the pushchair. While there were significant delays to the order, the moment I called the number provided, I spoke to a very kind and considerate person who helped me rapidly an... See more

Rated 5 out of 5 stars

The webshop had a nice discount not found at other webshops. Smooth buying experience, then came the waitig. We had to wait a bit longer than we expected, but when we reached out to the customer servi... See more

Rated 2 out of 5 stars

Received item quickly but faulty product received (missing piece) and no news from their customer care for 3+ weeks now. Two weeks after my request for assistance someone appeared briefly on the Whats... See more

Rated 1 out of 5 stars

Ordered four swaddle clips over two months ago. I wasn’t told they would take longer than expected and wrote to customer services after a few weeks when I hadn’t received them. I was then told I would... See more

Company replied

Company details

  1. Baby shop

Written by the company

Babycare.nl is a major retailer of European baby products. Worldwide shipping is available for baby apparel, car seats and baby strollers. Babycare's 180.000+ customer base is located all over the globe. Please beware of other web-domains that look like ours. We are *not* affiliated with these domains: BABYCARES.NL BABYCARE.COM

Contact info

3.7

Average

TrustScore 3.5 out of 5

3k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 month

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3.7

All reviews

(2,674)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Top Shop, always again!!

Everything was perfect. Order, shipment and this very sweet bunny for my daughter and a friend. They were both happy. Quickly delivered and top conditions, even free delivery to germany.

5 July 2020
Unprompted review
Rated 1 out of 5 stars

I have ordered and paid two products…

I have ordered and paid two products and only one arrived.
I sent 3 emails asking for an explanation and did not get any reply so far.
And I do not think I ever will.

Thank you

---------------

My reply:
to be specific this is obviously not about money.
It is about service.

I have specified the order number in the email.
I used the email address you put both in the footer of the confirmation mail of the order and the in the factuur.
If that is not a mail you can fastly process, why would you use that?
I sent you the first mail concerning the missing item 10 days ago, how many days do you need to answer a client?
Normally, since I am a client who is missing a product paid in advance, you should start with an apology :)


Anyway, life is too short, let's move on.

1 July 2020
Unprompted review
Babycare.nl BV logo

Reply from Babycare.nl BV

Hi Luciano,

Thank you for your review.
Based on your review invitation I have located your order information.

It is practically impossible that a product is omitted from the shipment as all items in an order must have their barcodes scanned before an order can be sent out.

You have ordered a sleeping bag and a Bibs pacifier. Assuming you are missing the pacifier: The eco-friendly Bibs pacifiers are packed in a small brown recycled-paper envelope. It may be tucked away in the sleeping bag due to transportation.
Please check carefully as the envelope is very small.

When contacting us regarding an order, please make sure to reply to the order confirmation or the shipping confirmation. It makes it easier to follow up. Separate e-mails sent to the general mail box land in the queue and it may take some time to process.

We are here every business day and calling us is the quickest way to get assistance.
Please have a look here:
https://www.babycare.nl/en/contact
We also have free calling options available.

Please feel welcome to call in and have our staff assist you.

With kind regards,

Babycare.nl
Erwin de Raad

Rated 5 out of 5 stars

I have had an amazing customer…

I have had an amazing customer experience with this company. My order arrived from the Netherlands to the UK within 2 days, during all the problems with Covid-19. I could not fault this company and the service they provided.

27 June 2020
Unprompted review
Rated 4 out of 5 stars

Good service

I bought spare part items that I couldn't find anywhere else. They arrived well packaged and in good time.

19 June 2020
Unprompted review
Rated 5 out of 5 stars

Great website

Really easy to order from, website was easy to use.
Delivery was prompt and great that it was free over €40

Will use the site again, only wish they supplied Bamboo Bamboo products

15 June 2020
Unprompted review
Rated 2 out of 5 stars

Not entirely pleased with communication services

I had a problem with the payment and tried contacting them via Facebook and also instagram and no reply has been received to day. Moreover, I still haven’t received my order and the tracking updates are not really helpful however I already received two notifications for review.

15 June 2020
Unprompted review
Babycare.nl BV logo

Reply from Babycare.nl BV

Dear Farrugia,

Thank you for your review.
Our social media channels are backlogged. I apologize for this. It is very busy at the moment.
We don't offer Instagram communications though.
Please visit our contact options page for all information:
https://www.babycare.nl/en/contact

For information regarding our current service levels, please visit this special page:
https://www.babycare.nl/en/corona

When you need immediate assistance, please feel free to call in. We are here every working day. Free calling options are available.

With kind regards,
Babycare.nl
Erwin de Raad

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