Baby mart where great! We got a great deal.on our car seat. The only let down was using Shop to track deliveries. It never updates properly. I had been 10 days since I ordered it and had no updates. I... See more
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Company details
- #67 of 93 best companies in Baby shop
Information provided by various external sources
Babys-Mart is an online retailer of high quality prams, pushchairs, furniture and baby equipment. Established online for over ten years with a wealth of knowledge and experience in the nursery industry we are able to provide great products at greater prices.
What We Do At Babys-Mart
Written by the company

- We Promise To Ship Your Item The Same Day
- All orders received before midday are dispatched the same working day. Please note weekends are not classed as business days.
- Free Delivery On All UK Orders Over £49.99
- Free delivery is available on all orders over £49.99 to UK mainland postcodes. Specialist nursery furniture and nursery roomsets may attract additional costs and assembly charges. Please see our shipping page for more information.
- Long Established Family Business You Can Trust
- We are a second generation family business established in 1982. Babys-Mart.co.uk was launched in 2001 as one of the first e-Commerce nursery retailers in the country and has continued to serve parents ever since.
- 14 Day Easy Returns
- If you are not satisfied with your purchase simply return the unused items with their original packing for a full refund. Made to order items are excluded. For our full terms and conditions please read our returns policy online.
- Don't Want To Order Online?
- No problem. We have a team of experienced and knowledgeable sales staff who will be happy to discuss your requirements, answer your questions and process your order over the phone.
Contact info
4 River Terrace, BS31 1HE, Keynsham
- 0117 904 1144
- sales@babys-mart.co.uk
- www.babys-mart.co.uk
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Delays, stress and miscommunication
I had ordered my travel system from Babys Mart and to be honest, I felt like there was non stop stress. Stress over delivery times, when ordering it was between 7-10 working days, almost a month has gone by and I have only just received my order. Not only that, but it all come separately which had me feeling that items were missing and lost in transit. I was told multiple different days that my buggy was due in from the suppliers but failed to be delivered on that said day. I have now received my items and I am overly happy but the experience when you are days, weeks away from giving birth is just not what you need. The girls have been accommodating every time I have called them but the fact I have called them around 10 times checking where my travel system is, says a lot.
It took a month for my pram to be…
It took a month for my pram to be delivered, only for it to be missing parts. I emailed and was told the remaining piece will be delivered in a few weeks so casually . Not happy at all
Good price and good communication
Good price and good communication, despite a short delay.
Quality product and fast delivery
Quality product and fast delivery. Reasonable price
Good all-round
Good price - cheapest I could find online. Reliable delivery. Good communication.
Great service
Great service. I had a 7-10 day wait for silvercross pram and car seat set which was considerably cheaper than anywhere else. I had a couple of issues with what came in the set, but customer service sorted this all out within a couple of days with no real hassle.
Too long to deliver item
Excellent service,sent email to ask a…
Excellent service,sent email to ask a question got reply the next day 👍
Product was late and delayed nearly a…
Product was late and delayed nearly a month ! And when I contact customer service I kept being told its arriving a different days .. not a good experienced!
I recently ordered a stroller Bugaboo
I recently ordered a stroller Bugaboo, eagerly anticipating its arrival. After waiting three weeks for delivery, I decided to reach out to the company, Baby Mat, for an update. During our phone conversation, they informed me that the stroller had indeed been delivered, but unfortunately, there was no clear information about what had happened during the delivery process. This uncertainty caused me some concern, as I wasn’t sure if the stroller was lost or possibly mishandled.
However, I was pleasantly surprised by how responsive Baby Mat was to my situation. They quickly arranged for a replacement stroller to be sent out. To my relief, I received the new stroller just two days later. The customer service I experienced was commendable, and I was truly grateful for their prompt assistance in resolving the issue. After everything, I feel confident in giving them a well-deserved five stars for their exceptional service!
Fast and realliable
User friendly website
User friendly website. Prices excellent. Communication very good. Despatch and delivery exceptioal
I ordered 2 products
I ordered 2 products, the first arrived in 14 business days, as specified, but the second took a month and a half to arrive, I had to contact them dozens of times to send my product.
Great company
Great company, great customer services which answered my query very pleased with them many thanks
Joie signature versiti double pushchair…
Joie signature versiti double pushchair arrived earlier than expected website said within 7-10 days we got it much earlier, customer service are really friendly too
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