Babys-Mart Reviews 

1,604
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers highlight the prompt delivery services, noting that items arrive securely packaged and in pristine condition ready for use. Buyers frequently mention the exceptional quality of the products, such as comfortable car seats and strollers, alongside great value for money and smooth, easy transactions. Some reviewers were not happy with unexpected delivery delays, sometimes waiting several weeks longer than initially promised by the customer service team. Other people noted a frustrating lack of communication regarding these shipping delays, and a few customers received orders with missing parts that required additional time to fully resolve.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, as customer experiences vary significantly. Many... See more

Product

Reviewers share mixed feedback about product orders, noting both high satisfaction with items and frustration... See more

Order

Clients share ambiguous opinions on order experiences. While some reviewers report fast, smooth transactions,... See more

Customer service

Customers had ambiguous experiences with customer_service. While many reviewers praised exceptional and... See more

Response time

Consumers find response time to be ambiguous, experiencing significant delays of up to four weeks or a month... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Baby mart where great! We got a great deal.on our car seat. The only let down was using Shop to track deliveries. It never updates properly. I had been 10 days since I ordered it and had no updates. I... See more

Rated 5 out of 5 stars

Having read reviews talking about delivery issues I was unsure but everything was fine. Delivery was slightly delayed but customer service was great, keeping me informed. Item arrived around a week la... See more

Rated 5 out of 5 stars

Absolutely BRILLIANT service. Cannot fault this purchase. Ordered on a Monday, delivered the next day, on time. It's a lovely pushchair, colour is lovely, it came with a footmuff and rain cover... See more

Rated 5 out of 5 stars

Excellent experience purchasing the Britax Advansafix from Babys-Mart. The ordering process was easy, delivery was prompt, and the car seat arrived well packaged. The seat itself feels extremely solid... See more



Company details

  1. #67 of 93 best companies in Baby shop

Information provided by various external sources

Babys-Mart is an online retailer of high quality prams, pushchairs, furniture and baby equipment. Established online for over ten years with a wealth of knowledge and experience in the nursery industry we are able to provide great products at greater prices.

What We Do At Babys-Mart

Written by the company

We Promise To Ship Your Item The Same Day
All orders received before midday are dispatched the same working day. Please note weekends are not classed as business days.
Free Delivery On All UK Orders Over £49.99
Free delivery is available on all orders over £49.99 to UK mainland postcodes. Specialist nursery furniture and nursery roomsets may attract additional costs and assembly charges. Please see our shipping page for more information.
Long Established Family Business You Can Trust
We are a second generation family business established in 1982. Babys-Mart.co.uk was launched in 2001 as one of the first e-Commerce nursery retailers in the country and has continued to serve parents ever since.
14 Day Easy Returns
If you are not satisfied with your purchase simply return the unused items with their original packing for a full refund. Made to order items are excluded. For our full terms and conditions please read our returns policy online.
Don't Want To Order Online?
No problem. We have a team of experienced and knowledgeable sales staff who will be happy to discuss your requirements, answer your questions and process your order over the phone.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.3

All reviews

(1,604)

51 reviews in the last 12 months

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Rated 2 out of 5 stars

Delays, stress and miscommunication

I had ordered my travel system from Babys Mart and to be honest, I felt like there was non stop stress. Stress over delivery times, when ordering it was between 7-10 working days, almost a month has gone by and I have only just received my order. Not only that, but it all come separately which had me feeling that items were missing and lost in transit. I was told multiple different days that my buggy was due in from the suppliers but failed to be delivered on that said day. I have now received my items and I am overly happy but the experience when you are days, weeks away from giving birth is just not what you need. The girls have been accommodating every time I have called them but the fact I have called them around 10 times checking where my travel system is, says a lot.

28 October 2025
Rated 1 out of 5 stars

It took a month for my pram to be…

It took a month for my pram to be delivered, only for it to be missing parts. I emailed and was told the remaining piece will be delivered in a few weeks so casually . Not happy at all

21 October 2025
Rated 5 out of 5 stars

Great service

Great service. I had a 7-10 day wait for silvercross pram and car seat set which was considerably cheaper than anywhere else. I had a couple of issues with what came in the set, but customer service sorted this all out within a couple of days with no real hassle.

26 September 2025
Rated 5 out of 5 stars

I recently ordered a stroller Bugaboo

I recently ordered a stroller Bugaboo, eagerly anticipating its arrival. After waiting three weeks for delivery, I decided to reach out to the company, Baby Mat, for an update. During our phone conversation, they informed me that the stroller had indeed been delivered, but unfortunately, there was no clear information about what had happened during the delivery process. This uncertainty caused me some concern, as I wasn’t sure if the stroller was lost or possibly mishandled.

However, I was pleasantly surprised by how responsive Baby Mat was to my situation. They quickly arranged for a replacement stroller to be sent out. To my relief, I received the new stroller just two days later. The customer service I experienced was commendable, and I was truly grateful for their prompt assistance in resolving the issue. After everything, I feel confident in giving them a well-deserved five stars for their exceptional service!

28 August 2025
Rated 2 out of 5 stars

I ordered 2 products

I ordered 2 products, the first arrived in 14 business days, as specified, but the second took a month and a half to arrive, I had to contact them dozens of times to send my product.

26 June 2025

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