Babys-Mart Reviews 

1,603
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and value of products, finding them sturdy, well-designed, and meeting expectations. Many people highlight the smooth ordering process and prompt, quick delivery of well-packaged items. Reviewers often note helpful and responsive customer service, keeping them informed. However, some customers noted significant delivery delays, with items taking weeks or over a month to arrive, often without clear updates. People experienced frustration with poor communication and inconsistent information from customer service regarding these delays. A few also reported orders arriving with missing or incomplete parts.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery service, with many praising speedy delivery and... See more

Product

Customers had ambiguous experiences with product, with many expressing satisfaction with their purchases,... See more

Order

Consumers find order experiences to be ambiguous, with some reviewers reporting fast and smooth transactions... See more

Customer service

People report ambiguous experiences with customer service, with some customers praising the exceptional and... See more

Response time

Customers consistently note ambiguous experiences with response times. Some reviewers experienced significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Baby mart where great! We got a great deal.on our car seat. The only let down was using Shop to track deliveries. It never updates properly. I had been 10 days since I ordered it and had no updates. I... See more

Rated 5 out of 5 stars

Having read reviews talking about delivery issues I was unsure but everything was fine. Delivery was slightly delayed but customer service was great, keeping me informed. Item arrived around a week la... See more

Rated 5 out of 5 stars

Absolutely BRILLIANT service. Cannot fault this purchase. Ordered on a Monday, delivered the next day, on time. It's a lovely pushchair, colour is lovely, it came with a footmuff and rain cover... See more

Rated 5 out of 5 stars

Excellent experience purchasing the Britax Advansafix from Babys-Mart. The ordering process was easy, delivery was prompt, and the car seat arrived well packaged. The seat itself feels extremely solid... See more



Company details

  1. #67 of 92 best companies in Baby shop

Information provided by various external sources

Babys-Mart is an online retailer of high quality prams, pushchairs, furniture and baby equipment. Established online for over ten years with a wealth of knowledge and experience in the nursery industry we are able to provide great products at greater prices.

What We Do At Babys-Mart

Written by the company

We Promise To Ship Your Item The Same Day
All orders received before midday are dispatched the same working day. Please note weekends are not classed as business days.
Free Delivery On All UK Orders Over £49.99
Free delivery is available on all orders over £49.99 to UK mainland postcodes. Specialist nursery furniture and nursery roomsets may attract additional costs and assembly charges. Please see our shipping page for more information.
Long Established Family Business You Can Trust
We are a second generation family business established in 1982. Babys-Mart.co.uk was launched in 2001 as one of the first e-Commerce nursery retailers in the country and has continued to serve parents ever since.
14 Day Easy Returns
If you are not satisfied with your purchase simply return the unused items with their original packing for a full refund. Made to order items are excluded. For our full terms and conditions please read our returns policy online.
Don't Want To Order Online?
No problem. We have a team of experienced and knowledgeable sales staff who will be happy to discuss your requirements, answer your questions and process your order over the phone.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.3

All reviews

(1,603)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Low price, fast dispatch and delivery

I bought my daughter's Axkid car seat here. At over £300 less than RRP, it was the lowest price I could find for the seat I wanted.

It stated free standard delivery at checkout, so I was expecting to wait a few days, but it was dispatched the same day and arrived the next. Delivered by DPD, who sent a text first thing in the morning with my 1 hour delivery slot. Box arrived in perfect condition

12 May 2025
Unprompted review
Rated 3 out of 5 stars

This company must spend all day long…

This company must spend all day long dealing with people complaining because they haven't delivered the items they've ordered.

We were told 7-10 days, 27th April. Today 13th of May and not so much an email to update. I have to say, for a company that is selling to expecting parents, who just want to have everything organised and ready to go, and not be dealing with the stress and worry it won't arrive in time, this company is not the one.

Given a chance u would not order with them again, I will update once we receive the items. I am concerned that if it takes as long as some people say it does, I will have a new born with no car seat and no pram.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Can’t speak highly enough of this…

Can’t speak highly enough of this company! The pram set I bought is absolutely beautiful and the customer service was excellent. I had cause to email the sales team between purchase and dispatch and had really kind, detailed and personal responses back from Debbie and Nikki for which I am very grateful! I had been worried after seeing some negative reviews online but honestly, I wouldn’t hesitate to buy from this website again. Delivery by DPD, with a PIN to ensure safety of items, emails and calls from the Baby’s-Mart team to confirm my availability before dispatch, which was lovely. Thank you Baby’s-Mart!

2 May 2025
Rated 5 out of 5 stars

All good

All good, happy with our new travel stroller, little long delivery time, but worth to wait for this price

1 May 2025
Rated 5 out of 5 stars

Very good customer service

Very good customer service. Quick and attentive. We had a delay with our order due to a manufacturer delay. The shop has offered to send everything they had in stock at the time and outstanding item once back in stock so that we could still have the travel system and Car seat ready for the arrival of our baby.

25 April 2025
Rated 2 out of 5 stars

Had to cancel order

Ordered 19ty March nothing arrived within the time frame given. Emailed to be told there was a delay from the supplier. 4 weeks later still not item. Emailed them to be told it now wasn't going to be available until May! I asked them to cancel the order and receive a refund in which they have done.
Really not acceptable though that a company can expect customers to wait that long for a car seat and to not communicate until emailed and questioned
Wouldn't use the company again unfortunately

19 March 2025
Unprompted review
Rated 5 out of 5 stars

I was very impressed with the site

I was very impressed with the site. It was very easy to use and I got discount. I was very shocked that it came the next day by 7 o’clock in the morning. My grandson is very excited because they’re going to have a baby boy this week so now it’s up and running so thank you.

14 April 2025
Rated 5 out of 5 stars

Amazing company with great prices

I was a little worried about ordering from here at first as the prices were cheaper than everywhere else and I'd never heard of the company before. I took the plunge and ordered a new axkid car seat from them on the Thursday evening and it was delivered to me by 9.30am Saturday! Super speedy delivery and dispatch times and i was kept up to date with emails saying when it had been packed, dispatched, etc.

11 April 2025
Rated 1 out of 5 stars

I ordered cybex stroller

I ordered cybex stroller. They said delivery 7-10 working days. Today it’s more than 3 weeks. I dont Have my item. They say about supplier. I need my money back!!!!

22 March 2025
Unprompted review
Babys-Mart logo

Reply from Babys-Mart

Hi,

We apologise for any delays. If you would like to get in contact with customer service with your order number that can be immediately arranged.

Rated 2 out of 5 stars

I won’t be purchasing from here again sadly

The customer service here isn’t the greatest, not very helpful at all. Item I had ordered for our family holiday wasn’t as described , the pushchair was grey but stated black on the website and box.
Email which was from Debbie Completely shut me down and I expected to pay for the return cost and send via my own courier for something that wasn’t described.
Sadly I won’t be ordering from here again after the experience I’ve had.
Do better.

19 March 2025
Unprompted review

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