Babys-Mart Reviews 

1,603
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and value of products, finding them sturdy, well-designed, and meeting expectations. Many people highlight the smooth ordering process and prompt, quick delivery of well-packaged items. Reviewers often note helpful and responsive customer service, keeping them informed. However, some customers noted significant delivery delays, with items taking weeks or over a month to arrive, often without clear updates. People experienced frustration with poor communication and inconsistent information from customer service regarding these delays. A few also reported orders arriving with missing or incomplete parts.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery service, with many praising speedy delivery and... See more

Product

Customers had ambiguous experiences with product, with many expressing satisfaction with their purchases,... See more

Order

Consumers find order experiences to be ambiguous, with some reviewers reporting fast and smooth transactions... See more

Customer service

People report ambiguous experiences with customer service, with some customers praising the exceptional and... See more

Response time

Customers consistently note ambiguous experiences with response times. Some reviewers experienced significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Baby mart where great! We got a great deal.on our car seat. The only let down was using Shop to track deliveries. It never updates properly. I had been 10 days since I ordered it and had no updates. I... See more

Rated 5 out of 5 stars

Having read reviews talking about delivery issues I was unsure but everything was fine. Delivery was slightly delayed but customer service was great, keeping me informed. Item arrived around a week la... See more

Rated 5 out of 5 stars

Absolutely BRILLIANT service. Cannot fault this purchase. Ordered on a Monday, delivered the next day, on time. It's a lovely pushchair, colour is lovely, it came with a footmuff and rain cover... See more

Rated 5 out of 5 stars

Excellent experience purchasing the Britax Advansafix from Babys-Mart. The ordering process was easy, delivery was prompt, and the car seat arrived well packaged. The seat itself feels extremely solid... See more



Company details

  1. #67 of 92 best companies in Baby shop

Information provided by various external sources

Babys-Mart is an online retailer of high quality prams, pushchairs, furniture and baby equipment. Established online for over ten years with a wealth of knowledge and experience in the nursery industry we are able to provide great products at greater prices.

What We Do At Babys-Mart

Written by the company

We Promise To Ship Your Item The Same Day
All orders received before midday are dispatched the same working day. Please note weekends are not classed as business days.
Free Delivery On All UK Orders Over £49.99
Free delivery is available on all orders over £49.99 to UK mainland postcodes. Specialist nursery furniture and nursery roomsets may attract additional costs and assembly charges. Please see our shipping page for more information.
Long Established Family Business You Can Trust
We are a second generation family business established in 1982. Babys-Mart.co.uk was launched in 2001 as one of the first e-Commerce nursery retailers in the country and has continued to serve parents ever since.
14 Day Easy Returns
If you are not satisfied with your purchase simply return the unused items with their original packing for a full refund. Made to order items are excluded. For our full terms and conditions please read our returns policy online.
Don't Want To Order Online?
No problem. We have a team of experienced and knowledgeable sales staff who will be happy to discuss your requirements, answer your questions and process your order over the phone.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.3

All reviews

(1,603)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Good price, late delivery.

Good price but took longer than advertised to arrive. Listing suggested 7-10 days and it took three weeks. They did respond to my emails asking what the delay was, also they did call to let me know that it had been despatched.

29 August 2024
Rated 5 out of 5 stars

Very reliable

Very reliable, I was nervous at first ordering from them. However, the travel system arrived just as described. It arrived quickly and safely. I cannot wait to use this with my new baby!

15 August 2024
Rated 4 out of 5 stars

Very pleased with the product

Very pleased with the product. The only reclining car seat we find that has the right width dimensions for us. Our toddler is very comfortable on it, including when sleeping. This was the only website that had the lovely green colour. It hasn't arrived by the predicted 10 days, I sent an email and got a response within a couple of hours which was very efficient.

19 July 2024
Rated 1 out of 5 stars

Absolute shocking customer service.

Absolute shocking customer service.
Waited 5-6weeks for my buggy to arrive. When I spoke to customer service they told me that they are waiting for inventory to arrive from there supplies and I will get it when they get it.
The panic and stress not knowing if our buggy and car seat will turn up in time. Lucky we were organised but over terrible. Customer service just give you a sorry but why sell something you don’t have.

27 June 2024
Rated 5 out of 5 stars

Review on Nipper Sport

Ordered the Nipper Sport on 04/07/24 it stated 7-10 working days for dispatch. Order was delivered within 24 hours.
Great service and would defo recommend.
After assembly the pram today you have one very happy customer!

5 July 2024
Unprompted review
Rated 1 out of 5 stars

Awful delivery

I order on the 7th of June and say it was available in 7-10 working days it’s now been 13 working days Iv emailed twice and they have said there waiting for a delivery from the supplier Iv now emailed again to ask if they have a rough estimate of this delivery so I can get some sort of idea when I’ll be receiving it as I ordered it as I needed it they shouldn’t put on there website that it will be available in 7-10 working days if it’s not , wouldn’t order from these again will order elsewhere next time.

7 June 2024
Unprompted review
Rated 1 out of 5 stars

Not delivered on time

Order meant to be delivered 7-10 working days,that’s why I ordered.

I’ve been waiting 10 days and there are not any updates about delivery.

I contacted them and they doesn’t know when the order will arrive to be dispatched.

I did order because I have a holiday planned and do really need this item,why there is not an exactly delivery date,people has plans and should be a prompt delivery .

I am not doing shopping because I get bored ,I did because I need this product on time!!!!

24 June 2024
Unprompted review

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