Babys-Mart Reviews 

1,604
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers highlight the prompt delivery services, noting that items arrive securely packaged and in pristine condition ready for use. Buyers frequently mention the exceptional quality of the products, such as comfortable car seats and strollers, alongside great value for money and smooth, easy transactions. Some reviewers were not happy with unexpected delivery delays, sometimes waiting several weeks longer than initially promised by the customer service team. Other people noted a frustrating lack of communication regarding these shipping delays, and a few customers received orders with missing parts that required additional time to fully resolve.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, as customer experiences vary significantly. Many... See more

Product

Reviewers share mixed feedback about product orders, noting both high satisfaction with items and frustration... See more

Order

Clients share ambiguous opinions on order experiences. While some reviewers report fast, smooth transactions,... See more

Customer service

Customers had ambiguous experiences with customer_service. While many reviewers praised exceptional and... See more

Response time

Consumers find response time to be ambiguous, experiencing significant delays of up to four weeks or a month... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Baby mart where great! We got a great deal.on our car seat. The only let down was using Shop to track deliveries. It never updates properly. I had been 10 days since I ordered it and had no updates. I... See more

Rated 5 out of 5 stars

Having read reviews talking about delivery issues I was unsure but everything was fine. Delivery was slightly delayed but customer service was great, keeping me informed. Item arrived around a week la... See more

Rated 5 out of 5 stars

Absolutely BRILLIANT service. Cannot fault this purchase. Ordered on a Monday, delivered the next day, on time. It's a lovely pushchair, colour is lovely, it came with a footmuff and rain cover... See more

Rated 5 out of 5 stars

Excellent experience purchasing the Britax Advansafix from Babys-Mart. The ordering process was easy, delivery was prompt, and the car seat arrived well packaged. The seat itself feels extremely solid... See more



Company details

  1. #67 of 93 best companies in Baby shop

Information provided by various external sources

Babys-Mart is an online retailer of high quality prams, pushchairs, furniture and baby equipment. Established online for over ten years with a wealth of knowledge and experience in the nursery industry we are able to provide great products at greater prices.

What We Do At Babys-Mart

Written by the company

We Promise To Ship Your Item The Same Day
All orders received before midday are dispatched the same working day. Please note weekends are not classed as business days.
Free Delivery On All UK Orders Over £49.99
Free delivery is available on all orders over £49.99 to UK mainland postcodes. Specialist nursery furniture and nursery roomsets may attract additional costs and assembly charges. Please see our shipping page for more information.
Long Established Family Business You Can Trust
We are a second generation family business established in 1982. Babys-Mart.co.uk was launched in 2001 as one of the first e-Commerce nursery retailers in the country and has continued to serve parents ever since.
14 Day Easy Returns
If you are not satisfied with your purchase simply return the unused items with their original packing for a full refund. Made to order items are excluded. For our full terms and conditions please read our returns policy online.
Don't Want To Order Online?
No problem. We have a team of experienced and knowledgeable sales staff who will be happy to discuss your requirements, answer your questions and process your order over the phone.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.3

All reviews

(1,604)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Communication

Really pleased with product, delivery was longer than expected but the communication was fabulous and looked for solutions with an out of stock item thank you would happily use again!!! 5 star

14 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic. I'm not going to lie, I am astonished that our new pram has actually arrived! Usually you're told if you see something online that's too good to be true - well then it's too good to be true and it's a scam!

After reading all the good reviews, I decided to make the purchase and apprehensively took the "risk" which in fact was not a risk at all. Don't understand how they can make a profit at these costs.

Product arrived earlier than the 14 working days stated and use DPD.

Absolutely A+ fully recommend. Very happy customer

29 November 2024
Rated 3 out of 5 stars

Good products at a good price if you're willing to wait.

This is a difficult review to write, because when I had contact with the Customer Service team at Babys-Mart they were very kind and mostly helpful.
The problem is that it was always me having to email them or phone them. The bundle I ordered ended up taking over 5 weeks to arrive, despite a stated lead time of 7-10 working days. Nobody from Babys-Mart got in contact to update me on the delay unless I phoned or emailed first which is just unacceptable in this day and age for an order just shy of £1000. I was repeatedly told part of the bundle was due in "any day now" which of course, it wasn't.
As I've said, the people I did speak to were quite lovely and keen to help but they just didn't have the information available to help, or they knew it would be a lot longer than stated and wanted to keep quiet about it.
The products themselves are great quality at a great price, the latter being the reason I bought from them. I was concerned the price was too good to be true and maybe this was a scam site, or selling on customer returns but that doesn't appear to be the case - they are just slow!

19 October 2024
Unprompted review
Rated 5 out of 5 stars

Cheapest price online and fast delivery.

Found a cybex car seat on this website the cheapest I'd found online. It was here the following Wednesday (alot earlier then estimated) very happy with my purchase and delivery time. Would definitely babys mart again. Very happy customer.

18 November 2024
Rated 5 out of 5 stars

Great customer service!

Can’t lie I have never heard of Baby’s Mary before I ordered a car seat for my little one. Great customer service! Very friendly and professional. Will have a look at more products they sell for future reference.

15 November 2024
Rated 5 out of 5 stars

Axkid one 3 in Artic mist grey

before placing the order, the two men I spoke to on the phone were helpful with any questions I had. Our car seat was delivered quickly and easy to fit. The quality of the fabric and seat itself are beautiful, we opted for the artic mist grey.

2 October 2024
Rated 5 out of 5 stars

Great service

Great service, high chair ordered on the Sunday and arrived on the Tuesday. Very pleased with purchase.

23 September 2024

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