It was easy to order and received notification when we could collect the item. My husband picked it up at the chosen store without any issues and everything was ok with the item.
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See what reviewers are saying
All staff is working in babysum are polite and they help kindly but we have a problem with app and website that it doesnt have english language and it makes we cant understand details of product so it... See more
Very poor customer service, and minum respect from the older employee at Lyngby branch. Insulting language and rude response in front of your kid and wife. What kind of customer relation are you bu... See more
Company replied
Dejligt at man gratis kan sende retur i butik istedet for at betale for at sende retur
Company details
Written by the company
BabySam blev etableret i 1973 og er Danmarks største babyudstyrskæde, med forretninger fordelt over hele landet. Vores børn er det dyrebareste vi har. Derfor bliver BabySams ansatte løbende uddannet, trænet og certificeret indenfor babyudstyr og babytøj. Det betyder større viden og bedre rådgivning for dig som kunde. Varer købt i en BabySam forretning eller i BabySams webshop, kan byttes i alle BabySam forretninger, og vi bytter selvfølgelig med et smil.
BabySam Kundeservice
Written by the company
- Har du brug for hjælp?
- I BabySam får du altid kvalificeret rådgivning, skulle der være noget du er i tvivl om, eller noget der ikke har levet op til dine forventninger, så skriv endelig til os på babysam@babysam.dk Vi svarer så hurtigt vi kan. :)
- Vi vil have de bedste priser
- BabySam er størst på babyudstyr. Vi har 40 års erfaring, og vi køber stort ind for at tilbyde dig de mest attraktive priser. Se mere på www.babysam.dk
- Prismatch
- Prismatch Hos BabySam har vi prismatch på barnevogne, klapvogne, autostole og møbler. Kort sagt på alle de store investeringer, du skal foretage til babyen.
- 365 dages retur- og bytteret
- Når du handler på www.BabySam.dk har du altid 365 dages fuld returret fra den dag, du har modtaget varen. Dog kræves det, at varen er ubrugt og sendes retur i samme stand som ved modtagelsen og med de originale labels/mærker.
- Book en gratis rådgiver
- Har du brug for 1 times professionel vejledning, kan du booke en tid hos din helt egen personlige rådgiver. Det koster ikke noget og du kan finde en tid der passer dig på babysam.dk
- Altid åbent og gratis levering
- Hver dag hele døgnet rundt kan du shoppe online på babysam.dk. Du kan få dine varer sendt hjem til dig eller til nærmeste GLS pakkeshop. Nemt og bekvemt. Eller du kan som en ekstra service vælge at få dine varer leveret gratis til en BabySam butik nær dig.
Contact info
Valhøjs Alle 176, 2610, Rødovre, Denmark
- 70113010
- kundeservice@babysam.dk
- www.babysam.dk
4.1
Great
15k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Good quality and on time delivery
2 May 2023
So happy with the product.
24 April 2023
Super service
7 April 2023
The bed came with the wrong screws
The bed came with the wrong screws. they are much smaller and missing screws..
20 March 2023
Reply from babysam.dk
Hi Noeme
Thanks for your feedback
Please send us an email kundeservice@babysam.dk
So we can help you soon as possible
Have a great day
Louise
Super service.
16 March 2023
Godt service
14 February 2023
It was easy to order and received…
It was easy to order and received notification when we could collect the item. My husband picked it up at the chosen store without any issues and everything was ok with the item.
3 February 2023
Hurtig ekspedition og ingen problem med…
Hurtig ekspedition og ingen problem med returnering eller ombytning.
30 January 2023
The customer service is quite bad in…
The customer service is quite bad in your store.
But the products were fine.
17 January 2023
Reply from babysam.dk
Dear Be Calm
Thanks for your feedback
We are offcourse sad to hear that our Service was bad.
I hope when you visit us next time it will be much better
Have a nice day
Louise, BabySam
worst costumer care experience ever
Hope our mishap at Babysam will help them to change things drastically.
We have bought the pram in 2020. After only 2.5 years, mold has grown on the wooden board, even though it has been stored correctly (inside at night, giving air the mattress up, etc.).
When we discovered this, we wrote to Babysam, who suggested to clean it with Rodalon, and told that unfortunately they couldn't help.
Our doctor advised us to get a new pram, as cleaning is not safe and mold is definitely not good for a baby.
Babysam did not accept our complaint. We got 10% off a new one, which we had to buy immediately as we didn't want to let our son sleep in the pram. We spent a Saturday morning picking up the new lift. When we had to use it the next day, we discovered that they had given us the wrong one. We spent another morning going to Babysam, but when we arrived at the shop in Tilst they explained that the new lift we had ordered, it had to be sent back to Odder the producer to be fixed as they were afraid that it would break off the frame...
Finally we got a new lift which of course is not made of a wooden board like the one we bought to start with, but it is in plastic. This can explain why the producer changed material in the meanwhile. Babysam said that the new lift is longer than the one we already had , and can therefore be used for a longer period of time. When we finally get the new lift (after another trip in Babysam), we see that it can also hold 9kg, like the old lift, which means that it cannot be used for a longer period and it measures the same.
To say that we are very disappointed with our experience at Babysam it is nothing. Worst experience ever! We think they should have replaced the lift with the new model, as mold should not form on the wooden board after such a short time and ask Odder to refund them.
Icing on the cake: the male clerk out in Tilst was very unpleasant, and I personally was also threatened that he would call the police as soon as I complained about the service. I felt discriminated because I am not fluent in Danish, since when he spoke on the phone with my Danish partner, he changed his attutude and became polite and helpful. She was as shocked by his behavior as I was.
What to say more,stay away from Babysam.
27 October 2022
Unprompted review
Very fast and affordable prices
22 December 2022
God service.🥰
2 December 2022
Best service and advice!!
Best service and advice!!! Great products, always willing to help!
30 November 2022
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