It was easy to order and received notification when we could collect the item. My husband picked it up at the chosen store without any issues and everything was ok with the item.
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All staff is working in babysum are polite and they help kindly but we have a problem with app and website that it doesnt have english language and it makes we cant understand details of product so it... See more
Very poor customer service, and minum respect from the older employee at Lyngby branch. Insulting language and rude response in front of your kid and wife. What kind of customer relation are you bu... See more
Company replied
Dejligt at man gratis kan sende retur i butik istedet for at betale for at sende retur
Company details
Written by the company
BabySam blev etableret i 1973 og er Danmarks største babyudstyrskæde, med forretninger fordelt over hele landet. Vores børn er det dyrebareste vi har. Derfor bliver BabySams ansatte løbende uddannet, trænet og certificeret indenfor babyudstyr og babytøj. Det betyder større viden og bedre rådgivning for dig som kunde. Varer købt i en BabySam forretning eller i BabySams webshop, kan byttes i alle BabySam forretninger, og vi bytter selvfølgelig med et smil.
BabySam Kundeservice
Written by the company
- Har du brug for hjælp?
- I BabySam får du altid kvalificeret rådgivning, skulle der være noget du er i tvivl om, eller noget der ikke har levet op til dine forventninger, så skriv endelig til os på babysam@babysam.dk Vi svarer så hurtigt vi kan. :)
- Vi vil have de bedste priser
- BabySam er størst på babyudstyr. Vi har 40 års erfaring, og vi køber stort ind for at tilbyde dig de mest attraktive priser. Se mere på www.babysam.dk
- Prismatch
- Prismatch Hos BabySam har vi prismatch på barnevogne, klapvogne, autostole og møbler. Kort sagt på alle de store investeringer, du skal foretage til babyen.
- 365 dages retur- og bytteret
- Når du handler på www.BabySam.dk har du altid 365 dages fuld returret fra den dag, du har modtaget varen. Dog kræves det, at varen er ubrugt og sendes retur i samme stand som ved modtagelsen og med de originale labels/mærker.
- Book en gratis rådgiver
- Har du brug for 1 times professionel vejledning, kan du booke en tid hos din helt egen personlige rådgiver. Det koster ikke noget og du kan finde en tid der passer dig på babysam.dk
- Altid åbent og gratis levering
- Hver dag hele døgnet rundt kan du shoppe online på babysam.dk. Du kan få dine varer sendt hjem til dig eller til nærmeste GLS pakkeshop. Nemt og bekvemt. Eller du kan som en ekstra service vælge at få dine varer leveret gratis til en BabySam butik nær dig.
Contact info
Valhøjs Alle 176, 2610, Rødovre, Denmark
- 70113010
- kundeservice@babysam.dk
- www.babysam.dk
4.1
Great
15k reviews
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Replied to 80% of negative reviews
Typically replies within 2 weeks
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Horrible experience with Return
Horrible experience with Return
it’s true that you can return items in a store, but nobody tells you that you need to have an email with the order with you (the invoice attached to your order is not enough) and also a physical debit card with you, even though in many other stores is completely fine to get the money returned via your phone. Baby Sam also won’t return you cash in the case you don’t have your physical card with you. And you tell all of this after 30 minutes they’ve been processing your return because they had to see your email at least 5 times. In the end they’ll just tell you should pack your things back and come another day.
So no, I have no further questions worth calling you, I just wish I have known this upfront when I was considering making a purchase. I’d certainly decided not to.
29 November 2022
Reply from babysam.dk
Dear Sju Loves
Thanks for your feedback
I am so sorry to hear, that you think we have Horrible return.
You can return your things within 365 days, and you can return i all of our shops.
If you have further question, please contact us on 7011 3010
Wish you a great day
Louise, BabySam
Super service
20 November 2022
The service at baby Sam Lyngby is…
The service at baby Sam Lyngby is horrible. The staff is not helpful. The service is slow.
3 November 2022
Reply from babysam.dk
Dear Carolina
Thanks for your feedback
I am sorry that you did not get the service you needed.
Wish you a great day
Louise
Lynhurtig ekspedition
1 November 2022
Super service
18 October 2022
Fantastic
Babysam were so accommodating, while I had just missed their sale, their customer service team got back to me straight away saying I could still have the sale price. The order process was smooth and fast, as was delivery.
Will definitely recommend them.
6 October 2022
Good service
6 October 2022
Super god service og hurtig levering 👍.
24 September 2022
Super god online handling
24 August 2022
Extremey bad service and communication…
Extremey bad service and communication at the Hernning store while handling the delivery.
20 August 2022
Reply from babysam.dk
Dear Sreejith
I have spoken to the store Manager
They are very sorry, that you did not have a good experience.
That was deffently not our intention.
We hope you will come again, so that we can give you a good experience in the future.
Wish you a great day
Louise, BabySam
Order and "systemfejl"
We ordered an autochair for our son online.
There were only few stores that had it on store as shown in the system so we ordered in Viby and asked a friend to pick it up for us.
As my friend went to the store to pick up the chair they told her that there was a mistake in the system and that they never had it in their stock but they would get it delivered and that is when it should be picked up.
As it was clear that the mistake was not on our end, the lady in the store promised that the chair would be sent to us with GLS as soon as they receive it.
And it worked fine. The system sent out the automated messages that we have to pick it up which got us a little confused, but the chair was delivered swiftly and our requests have been answered. So besides that mistake it all went well and the problem solving was quite efficient
17 August 2022
Super god service
13 August 2022
Fair prices online, good shop experience
Fair prices online on things that have price guarantee (compared to German websites). The shop assistants in physical shop are very helpful in answering the questions future parents have.
2 August 2022
Håndsker er for stor
29 July 2022
Reply from babysam.dk
Hej Martha,
Mange tak for din anmeldelse samt feedback.
Vi er kede af at høre at de handsker du har købt er for store.
Vi har 365 dages returret, så du er mere end velkommen til at returnere handskerne, også gerne i en af vores fysiske butikker, selvom de er købt på vores hjemmeside. Har de i butikken mulighed for at ombytte handskerne til en mindre størrelse, vil de selvfølgelig gerne hjælpe med dette.
Du ønskes en rigtig god torsdag,
Mvh Luise//BabySam
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