Back alley army store Reviews 

The equipment these guys sell is top quality and at a really good price,
The customer service is out of this world I don’t think I’ve ever come across a company that has customer service like it, had a slight mix up with a delivery and it was literally an instant reply and that was at 19:30, and the mix up has been sorted promptly and efficiently, I can’t recommend this company enough.
Thank you to James.

They were very quick to exchange a pair of trousers for me after I ordered the wrong size,very friendly company will get my business again

On the website upon completion of my order including payment they stated that I would receive a email within 2-4 working days containing confirmation that my item has been dispatched, after 7 days I contacted the seller with no response 4 days later. From the date of purchase to now has been 11 days with the only emails I have received are promotions of products, 16 days later and the only message I am receiving are for me to change the review or to contact customer service (as if that wasn't my first point of call)
So after over a month of constant emailing the company makes more and more excuses and have tried passing the blame, do not use this company

All arrived in good order and tracked , and fitted well .

Ordered from this site as they had what I needed, and shipping times were good for when I needed it. Website says dispatched in 2-4 working days with 24hour tracked shipping. Well, I ordered last Friday, had an email on Wednesday that it has been dispatched. It is now Friday again, and Royal Mail are still saying they haven't received the shipment.

Absolutely appalling service, I ordered some combat shorts on 13th July medium and received small, which obviously didn't fit. I returned the item by Royal Mail 48 tracked which was delivered 29/7/24. I had to pay for the return and have had no contact from this company, I have emailed them several times without any reply, they have no contact phone number so I am at a loss what to do. I just want me shorts Medium, or a refund. I will never use this company again.

It took a while, but have resolved the issue and have been offered a refund including my return postage. I spoke to a very nice man who was very apologetic and explained the reasons for the delay. He also offered to send me my shorts at cost price when they are in stock.

Ordered some boots for work which I received in a timely manner as per stated when the order was placed , after a few weeks unfortunately they developed a fault, The problem was resolved very quickly by a few emails with pictures and replacement was sent out, all in all the matter was delt with very quickly and efficiently …. Excellent service all round , I will definitely consider this company when looking at any future purchases .

Absolutely terrible service. I ordered two pairs of trousers in June, received them in a wrong size. I requested a replacement and I was told to just try them on, they may fit just fine. I asked for a replacement anyway and was then ignored for another month. It was only after I stressed that I would not hesitate to write adequate reviews about my experience I was finally sent a return label. The order was returned on June 6th and I still haven't received a replacement nor a refund. Calling my bank tomorrow to get my money back!

I have just received the Viper Special Ops Shirt V-CAM and it's bloody brilliant.. Fits a treat and looks the part.. Many thanks to Michael for getting back to me when I asked about the eta for the shirt. 1st class service and I would highly recommend giving them a try..!!

I ordered a Bergen on 8th August hoping to receive it for a trip on 12th August. I e mailed and asked whether it would be received by 12th and whether they could move the delivery along as I was being notified it was not ready to be dispatched.
It didn’t arrive by 12th which I thought was fair enough but it hadn’t arrived by 18th when I returned. I e-mailed to ask where it was and advised I needed it for another yomp on 24th August but needed it a day or so before so I could make sure it didn’t cut in as I’d be carrying 50+lbs. It’s 22nd now and still nothing notifying me it’s been sent.
I’ve cancelled the order and won’t be using them again.

Great communication and customer service. Quality garment (Jack Pyke gilet), good attention to detail and well made. Cheers.

Ordered some Ukraine trident tee shirts to take to Ukraine as gifts with a tight time line.
Back alley didn’t disappoint and they arrived in time.
Quality tee shirts that are now being worn by our friends in Ukraine.

First time of using Back Alley army store, easy to order & got exactly what I wanted, I could track my parcel easy & it came on time well wrapped.
Will use them again with confidence.
Thanks Guys .

Amazing service from the Back Alley Store. Received my Kombat boots in two days and the quality seems fantastic. Will certainly be purchasing more from this store in the future.

Deleted negative feedback as they have responded and offered a full refund and option to buy again once received and not willing to leave a bad review for that would recommend picking up emails quicker than after 24 hours to save negative reviews but thank you for responding and trying to help with my order hopefully the boots arrive

Just received my order, size was meant to be Medium 38" chest, they sent a T-shirt that would fit a 44" chest. Spent £20 and their response was to offer a £5 discount on my next order???? Don't think I will waste any more money on a company that refuse to accept they made a mistake, no wonder they won't offer a size guide!!!!! Buyer beware job.
Seen your answer, yes I always review bad service and leave 1 star reviews if warranted- yours was. You only offered refund after I complained so bad customer service deserves bad reviews an it is not the only bad review of your company on Trustpilot. And you didn't credit me with £5, you offered a £5 discount if I ordered more merchandise. Not a chance!!!

James and Andy at the Back Alley Army Store are great. Their unbeatable deals and low prices on high quality products stand out. Shipping takes a few days, but their customer service is excellent, always responsive and helpful. Highly recommend for affordable gear.

Back Alley Army Store is my top choice for gear. Fast shipping, accurate orders, excellent customer service and super affordable prices. I've saved a lot shopping here.

The items I ordered from Back Alley Army Store arrived in perfect condition and as described. They offer a fantastic selection and fair prices, often empting me to buy more. Their outstanding service includes prompt delivery and supportive customer service.

Unbelievable service from the back alley army store. Really fast delivery and they literally stock everything an airsofter like me would need. A+ and will be back again.