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Back care beds Reviews 

411
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Exceptional experience from Backcare Beds. I ordered a bed for my 95 year old dad last week & this was delivered today. My dad is very happy with the bed & also the competitive price. I should also... See more

Company replied

Rated 5 out of 5 stars

From the first an excellent experience. Luke and his Dad were delightful and informative. The bed and mattresses were delivered quickly by Mike who took the time after installation to explain some... See more

Company replied

Rated 5 out of 5 stars

Simply best quality bed experience ever. We were looking for a twin electrical adjustable bed (and still keep our existing super king size frame that we love). Back Care Beds are a family business tha... See more

Company replied

Rated 5 out of 5 stars

We bought a waterbed (again) from the sister company High & Dry in Portsmouth. The process, team (John & Luke) are brilliant. And our backs are already on the mend, we wished we never got rid of the... See more

Company replied

Company details

  1. #5 of 115 best companies in Bed shop
  2. #6 of 227 best companies in Bedroom furniture shop
  3. #1 of 38 best companies in Disability equipment supplier
  4. #4 of 77 best companies in Furniture Manufacturer
  5. #1 of 12 best companies in Medical Equipment Manufacturer

About Back care beds

Written by the company

Back Care Beds - Manufacturers of adjustable beds and adjustable bed mattresses for 37 years. As an established business, we are dedicated to offering the highest quality beds on the market for a fraction of the price that you may have been quoted by other retailers. By purchasing your bed directly from the manufacturer, you are taking away the fees of a middleman. Whilst over the years we have grown enormously as a business, we pride ourselves on offering the same personalised service that we started with. We love that this has been recognised and acknowledged throughout our many years of trading. A division of High & Dry Manufacturing Ltd

Top quality adjustable beds manufactured in the UK

Written by the company

We guarantee that you'll receive the bed and mattress that is right for you!
With 37 years of experience we have changed and improved our products along the way to ensure we are selling the best quality beds to our customers.

Free and fast delivery

With Installation to most of the UK

We always try to be as flexible as we can when it comes to timings.

Contact info

Find your perfect night sleep

Visit our showroom physically or virtually!

5.0

Excellent

TrustScore 5 out of 5

411 reviews

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5.0

All reviews

(411)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The delivery man was full of knowledge…

The delivery man was full of knowledge told us how to put the bed together in easy to understand knowledge and he also put the motor on the bed for us , my mum was very happy with the bed thank you .

11 March 2024
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Reply from Back care beds

Many thanks for your review and feedback. We are pleased you are happy with your purchase and thank you once again for going to the trouble of leaving us such a positive review. Ali, The Back Care Beds Team.

Rated 5 out of 5 stars

Very Happy With My New Bed

Very Happy with my new bed. Lovely company to do business with and very obliging.
Mike the driver went out of his way to make sure i was happy, and said if upu have a problem just call.
I dont foresee any problems. It went together like a dream.
Thank you.

8 March 2024
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Reply from Back care beds

Thank you for your feedback and glowing review. We are very pleased you are happy with your purchase and will pass on your compliments. Kind regards. The Back Care Beds Team.

Rated 5 out of 5 stars

Highly recommended

Highly recommended. Customer service is fantastic, great quality. The delivery driver went above and beyond, my grandad had a fall and the driver helped him up when he turned up to find he was on the floor - thank you so so much!

8 March 2024
Unprompted review
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Reply from Back care beds

We hope your Grandad has recovered from his fall. Thank you for taking the time to write such a lovely review. We are glad you had such a great experience. Kind regards. Ali, The Back Care Beds Team.

Rated 5 out of 5 stars

Perfect! Highly recommend

I have had my twin adjustable for a while now and recently ordered my mum a bed. The company always go above and beyond to make sure every detail is perfect and meets your needs from ordering to installation. Perfect
Thank you

4 March 2024
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Reply from Back care beds

We are pleased you have had such a positive experience and are happy with your purchase. Many thanks, Ali, The Back Care Beds Team.

Rated 5 out of 5 stars

Excellent product. Don't see how this could be bettered.

The item was delivered in excellent condition and very quickly.
I am so pleased with how well it helps me to get out of bed, that I've ordered another for my downstairs bed!

19 February 2024
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Reply from Back care beds

Thank you for your review. We are glad you had a positive experience and are happy with your purchase. Kind regards. The Back Care Beds Team.

Rated 5 out of 5 stars

Amazing experience visiting Back Care…

Amazing experience visiting Back Care Beds. The team are friendly and really helpful. We needed an adjustable bed and had a great demo of the bed and matresses prior to purchase.
Really pleased with the bed, it is super comfy and supportive and great value for money!

2 February 2024
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Reply from Back care beds

Many thanks for your 5 star review. We are pleased to hear you are happy with your purchase. Kind regards, Ali, The Back Care Beds Team.

Rated 5 out of 5 stars

Great company to deal with.

The delivery people were absolutely great. The bed was very easy to assemble and appears to be of very solid construction. When ordering the sale staff were very helpful. All together, a great experience. Very well pleased.

15 January 2024
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Reply from Back care beds

Many thanks for your review and feedback. We are pleased you are happy with your purchase and thank you once again for going to the trouble of leaving us such a positive review. Ali, The Back Care Beds Team.

Rated 5 out of 5 stars

5star plus. Excellent craftsmanship,

We bought our twin, king size adjustable bed after ordering on-line. Today it was delivered by Luke, who expertly built our bed. During, assembling each piece Luke took time to explain each individual piece and ensured that we understand its function. He, through friendly conversation showed understanding of individual physical needs related to Multiple Sclerosis & COPD. Luke’s knowledge,understanding along with sharing of advice on how to use every element of our bed makes writing this positive 5star plus easy to write.
Superb craftsmanship.
Excellent range of adjustments. Silent motor.
Comfort - individual cool touch mattress offers a soft or firm side.
Additional drawers- excellent size
Casters allow smooth easy movement.

6 February 2024
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Reply from Back care beds

Thank you for your feedback and glowing review. We are very pleased you are happy with your purchase and will pass on your compliments. Kind regards. Ali, The Back Care Beds Team.

Rated 5 out of 5 stars

A great buying experience and an excellent product.

We asked a number of adjustable bed suppliers for brochures to find that only 3 of them actually quoted prices, the rest wanted to send a salesman out to discuss and quote pricing. This was a big no-no as we didn't want any high pressure selling.
We visited all three of them, Back Care Beds being the last. We were met by Luke who demonstrated the beds and showed us the options available and answered all of our questions.
We were impressed by the beds and the pricing and placed the order there and then.
Delivery was made 8 days later by the excellent Mike who installed and demonstrated the bed and took all the rubbish with him, he even helped me get our old King Size bed & mattress downstairs and into the garage.
A perfect buying experience and we would recommend them to anyone.

Now finally, was it worth it?
We have had the bed for a little over a week now and am pleased to say that that our sleep has improved noticably, (and less snoring)!
For anyone concerned about storage space we have found that we can get 3 plastic storage boxes under the bed with no problem.

25 January 2024
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Reply from Back care beds

Thank you for leaving such a lovely review. We go to great lengths to try and offer the best products and service possible and are glad you had such an enjoyable experience and are happy with your bed. Kind regards. The Back Care Beds Team.

Rated 5 out of 5 stars

Delivered on time and Mike did a…

Delivered on time and Mike did a excellent job disassembling old bed and assembling new bed and it's great, and thank you to Luke who took the order.

1 February 2024
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Reply from Back care beds

Thank you for taking the time to review us. We will pass on your compliments to Mike and hope you enjoy your new bed. Kind regards. Ali, The Back Care Beds Team.

Rated 5 out of 5 stars

Excellent service

Excellent service. I cannot fault anything. The customer service goes above and beyond with contact. I've had phone calls from the minute I ordered, right up to my order arriving. And a week later, just to make sure I'm happy and satisfied with the product and service. Thank you.

30 January 2024
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Reply from Back care beds

Thank you for taking the time to write such a lovely review. We are glad you had such a great experience. Kind regards. Ali, The Back Care Beds Team.

Rated 5 out of 5 stars

Amazing Bed from a 5* Company

The whole transaction went perfectly and the bed is just perfect.
Everything from the delivery to installation went as promised. Second bed our family has bought from them yes, but with confidence

30 January 2024
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Reply from Back care beds

Many thanks for your review and feedback. We are pleased you are happy with your purchase and thank you once again for going to the trouble of leaving us such a positive review. Ali, The Back Care Beds Team.

Rated 5 out of 5 stars

Brilliant company

From start to finish customer service was brilliant and the man who delivered the bed was so lovely and helpful. Would most definitely without a doubt recommend. Thank you and keep being brilliant 🙂

20 January 2024
Rated 5 out of 5 stars

Very helpful

Very helpful, nothing was to much of a problem, they kept me up to date, to pick the right bed was easy with their help, and they were not pushy like a lot of the others, our delivery man was great, such a good sport and a good laugh, would definitely refer this company to others.

23 January 2024
Rated 5 out of 5 stars

Great quality and friendly professional service

From start to finish we have been really impressed. We weren't sure exactly what to buy but a phone call soon sorted that. The advice and explanations given were really helpful. Delivery lead time was a surprise too - not weeks and weeks like some of the bigger brands.

The frame is well made and the mattress is really comfy - we went for the top of the range and it was definitely the best decision.

We opted for installation and again were really impressed - got a call on the day with a time slot and all rubbish was taken away. On completion we were given a demonstration and opportunity to ask questions.

Everyone we engaged with was friendly, helpful and professional and we would definitely recommend the beds to family and friends.

20 January 2024

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