The screen arms are excellent - very sturdy and stable. The compact keyboard and vertical mouse made a significant difference from the first use. My carpal tunnel symptoms eased during the day, a... See more
Company replied
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Review summary
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Reviews shaping this summary
Had problems with making the payment needed as post code wasn’t recognised on thier system. Both emails & telephone calls were dealt with in a timely fashion. Quick delivery, well packaged & a good qu... See more
Company replied
I've had a great experience with Back Care Solutions so far. Derek who came out to assess my physical mobility issues and my requirements was great. Really friendly, courteous and respectful. He expla... See more
Company replied
The chair was purchased through Access to Work. The team were helpful in delivering the chair when convenient for me. Furthermore, they were so helpful when the Assessor and DWP couldn't get the o... See more
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Company details
- #3 of 24 best companies in Office equipment supplier
- #7 of 69 best companies in Mobility equipment supplier
About Back Care Solutions
Written by the company
GET IN TOUCH
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TRAINING & ASSESSMENTS
We are the UK’s leading supplier of ergonomic office products, workplace assessments and mobility solutions ranging from ergonomic chairs, standing desks, mice & keyboards, posture supports and powered chairs. Our mission is to improve workplace comfort and to both prevent and manage muscular injuries and postural problems at both home and work.
Our team is available to assist with expert advice and support via phone, email or live chat or alternatively we can provide a range of DSE and workplace assessments both on site and remotely to mitigate any work-related injuries and risks.
We have been operating for 20 years and have become one of the leading names in the workplace ergonomics market, with a priority placed over customer satisfaction and service. We ensure that each customer is provided with a bespoke solution with suitability assured by our trial and returns periods.
Contact info
The Old Bakery, Club Street, PR5 6FN, Bamber Bridge, United Kingdom
- 01772 330 333
- office@backcs.co.uk
- www.backcs.co.uk
Excellent customer care
Excellent customer care. Fast and efficient delivery. Staff always available for help and advice. Highly recommend
20 March 2026
Reply from Back Care Solutions
Thank you so much for our review! We are glad to hear you have received such a good service.
Thanks
The BCS Team
We would highly recommend Back Care…
We would highly recommend Back Care Solutions Limited. Their booking system is straightforward and easy to use, making the whole process smooth from start to finish.
Paul, the engineer who visited us, was exceptionally friendly, efficient, and knowledgeable throughout. He was also polite and approachable, putting us completely at ease. We wouldn’t hesitate to recommend both Paul and the company.
19 March 2026
Unprompted review
Reply from Back Care Solutions
Thank you so much for your kind recommendation! We’re delighted to hear that you found our booking system straightforward and the overall process smooth from start to finish.
Paul will be especially pleased to hear your feedback. We take great pride in providing friendly, efficient, and knowledgeable service, so it’s wonderful to know he made you feel at ease during his visit.
Thanks
The BCS Team
My feedback
The item was received whilst I was on annual leave. I have found the footrest very comfortable and it is supporting my knee
16 March 2026
Reply from Back Care Solutions
Thank you so much for our review! We are pleased to hear the footrest is providing comfort.
Thanks
The BCS Team
I would definitely use this company again
The engineer made me feel comfortable and put me at ease straight away. He showed me how to utilise my chair to its most and set it to suit my needs. I found him to be very polite and reassuring.
12 March 2026
Reply from Back Care Solutions
Thank you for our 5 star review, we are glad to hear your experience with our technician was great!
Thanks
The BCS Team
Assessor very knowledgeable and helpful.
18 March 2026
Reply from Back Care Solutions
Thank you so much for our review!
We are glad to see the assessor provided a great service!
Delivery and Set Up
I ordered a chair with delivery and set up, although the box was very difficult to move, perhaps could do with holes for handling for ease, the delivery was on time.
Set up was completed by a Back Care Solutions engineer with little to no effort. The Back Care Solutions engineer went through all the adjustments with me and set the chair to my needs, great service and i would use again. Very friendly service top marks
17 March 2026
Reply from Back Care Solutions
Thank you for taking the time to share your feedback! We’re delighted to hear that your delivery arrived on time and that our engineer provided a friendly and thorough set-up service, ensuring your chair was perfectly adjusted to your needs.
We also appreciate your comments regarding the packaging. Your suggestion about adding handling holes is really helpful, and we’ll be sure to pass this on to our team as we’re always looking for ways to improve the customer experience.
Thanks
The BCS Team
Reply from Back Care Solutions
Thank you for our review! We really appreciate your feedback.
Thanks
The BCS Team
Excellent service
Excellent service - I would also recommend the company to anyone who needs that extra support in working.
Not only do they provide top quality equipment, their agents come out and full set it all up and explain how everything works to ensure you are comfortable.
Thank you so much.
17 March 2026
Reply from Back Care Solutions
Thank you for our review! We really appreciate your feedback, we will of course pass this onto our technicians regarding the setup.
Glad to hear everything has gone smoothly and you are feeling comfortable!
Thanks
The BCS Team
Reply from Back Care Solutions
Thank you so much for our 5 star review!
Thanks
The BCS Team
Brilliant service
The ease of placing the order right through to delivery.
I made a last minute change to the delivery address, it was all handled with ease and delivery was not delayed, in fact it was delivered extremely quickly.
13 March 2026
Reply from Back Care Solutions
Thank you very much for our 5 star review! Glad to hear the service you have experienced with our ordering team was positive!
Thanks
The BCS Team
Reply from Back Care Solutions
Thanks so much for leaving us a 5 star review! We will pass this valuable feedback to ordering team.
Thanks
The BCS Team
Great service
Communication was excellent quick service and really happy with the product
10 March 2026
Reply from Back Care Solutions
Thanks so much for leaving us a 5 star review! We are glad to hear you are pleased with the service and the suitability of our product!
Thanks
The BCS Team
Excellent service
Excellent service, the two gents who visited me at home were great, had fantastic knowledge about my spinal condition. 5 STAR SERVICE
10 March 2026
Reply from Back Care Solutions
Thanks so much for leaving us your review! It's great to read that you're satisfied with the service and felt heard on our attendance.
Thanks
The BCS Team
Great Service & Assessment
Back Care Solutions attended for an assessment and took into account all of my needs. They used this info to build the right chair and I felt they did a thorough job.
3 March 2026
Reply from Back Care Solutions
Many thanks for leaving us your 5-star review! We're glad to read that you're pleased with how the assessment was conducted!
Kind regards,
The BCS Team
The service was good and the chairs are…
The service was good and the chairs are exactly what we needed. (Expensive but good)
5 March 2026
Reply from Back Care Solutions
Thanks so much for leaving us your review! It's great to read that you're satisfied with the service and your chair is providing the support you need.
Thanks
The BCS Team
Knowledgeable and caring
Your team member was very knowledgeable and helped me understand what I actually needed from a chair. He was clear in his explanations and dealt with everything in a caring anner.
20 February 2026
Reply from Back Care Solutions
Thanks so much for leaving us your five-star review! It's great to read that you're satisfied with the service provided and was fully supported with your set up.
Kind regards,
The BCS Team
The support and responsiveness…
The support and responsiveness throughout the process were very helpful. The desk was arranged and delivered promptly, and the guidance around improving my workstation setup and back care was clear and supportive.
2 March 2026
Reply from Back Care Solutions
Hi Abhishek,
Thanks so much for leaving us your five-star review! It's great to read that you're satisfied with the customer service provided.
Kind regards,
The BCS Team
Really good company to deal with ,good…
Really good company to deal with ,good communications all the way through the process. A1
26 February 2026
Reply from Back Care Solutions
Hi Matt,
Thanks so much for leaving us your five-star review! It's great to read that you're satisfied with the service provided.
Kind regards,
The BCS Team
Reply from Back Care Solutions
Hi Sylvia,
Thanks so much for leaving us your five-star review! It's great to read that you're satisfied with the customer service provided.
Kind regards,
The BCS Team
Perfect Service
Everything was perfect from communication to delivery - could not fault them!
25 February 2026
Reply from Back Care Solutions
Thanks so much for leaving us your five-star review! It's great to read that you're satisfied with the delivery service provided.
Kind regards,
The BCS Team
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